Experts Reviews · Company report
Terminix logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%94+22.8Value 14%83+11.7Replies to reviews 7%100+7.1Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE

Terminix

Indianapolis, IN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #106Position by Experts Score among all companies we track in this category. of 240 wildlife removal services · 4.9★ from 119 Google reviews

Report card

Percentile vs other wildlife removal services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Terminix is better than 95% of wildlife removal services.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Terminix is better than 94% of wildlife removal services.A
94
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Terminix is better than —% of wildlife removal services.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Terminix is better than 83% of wildlife removal services.A
83
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Terminix is better than 100% of wildlife removal services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Terminix is better than 100% of wildlife removal services.A
100

Reviews for your job

Customers hired Terminix for 8 kinds of job.

Terminix for general pest inspection

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.29
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$80–100
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$63–$126
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “General pest inspection”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#85 / 175
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.89%

All 29 Google reviews tagged “General pest inspection”

Tina10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Thank you Matt for another pest inspection of my house! Thanks for letting me know when you’re on your way and when you’re finished.

Reasonable priceTermite inspectionSpider exterminationGeneral pest inspection
StevenLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

Our technician, Matt Griffith, is great. Always friendly and professional. I've had no issues since Matt has been servicing my house.

Paid $140–160Reasonable priceSpider exterminationGeneral pest inspectionBug & insect extermination
candy6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Matt did great. Very professional

Paid $100–120Reasonable priceSpider exterminationGeneral pest inspectionMosquito extermination
Conrad6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Matt Griffith has been treating my home for years. Always on time and texts when he is on the way. He does a great job.

Paid $180–200Reasonable priceHome inspectionGeneral pest inspection
Shannon8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Matt is great. Friendly and professional service

Paid $80–100Reasonable priceSpider exterminationGeneral pest inspection
David4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Matt Griffith always does an outstanding job and it's always a joy to see and talk with him. He's the best!

Paid $60–80Reasonable priceGeneral pest inspection
Scott8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Our Terminix guy Matt does an excellent job. Will always go above and beyond what is needed and help us to keep the critters and creepy things away. Definitely worth the price!

Reasonable priceSpider exterminationGeneral pest inspectionBug & insect extermination
Chad6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Matt did a great job of removing spiderwebs and treating the perimeter of our house. He was also patient with us as we got our animals inside.

Paid $120–140OverpricedGeneral pest inspection
Tammy7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Matt came when he said. He is always very polite and goes right to work. I can always text him if I have issues before hand and then when he is finished he lets me know if he has found anything that needs attention.

Paid $100–120Reasonable priceHome inspectionGeneral pest inspectionBug & insect extermination
Tammy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Would like to thank Matt Griffith for doing such a great job ! It is a pleasure doing business with him!

Paid $80–100Reasonable priceHome inspectionSpider exterminationGeneral pest inspection
Allie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Matt did a very good job! We signed up for their quarterly plan and would recommend their services!

Paid $180–200Reasonable priceGeneral pest inspectionCockroach extermination
Lisa3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Matt always does a great job! Customer service plus1!

Paid $40–60Reasonable priceRodent exterminationSpider exterminationGeneral pest inspection
Rhonda3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Matt, did a great job! Answered all our questions.

Reasonable priceGeneral pest inspection
Jordan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Matt was very personable and understanding with the craziness going on in my house. He was very quick and knowledgeable about the issues I presented to him. Great work overall!

Paid $120–140Reasonable priceGeneral pest inspectionBug & insect exterminationAnt extermination
Patricia6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Matt Griffith was on time, courteous, thorough and very professional. Excellent service.

Paid $40–60Reasonable priceHome inspectionGeneral pest inspectionBug & insect extermination
Anna5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Matt was very pleasant to deal with and answered our questions.

General pest inspectionMosquito exterminationBug & insect extermination
Amy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Matt was very pleasant and he explained everything he was about to do. Matt let me know what he had done and found.

Paid $80–100OverpricedHornet & wasp exterminationSpider exterminationGeneral pest inspection
randyLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Matt has been our specialist for several years and the results have been amazing. He comes when scheduled and works hard and efficiently. Very dedicated, explains everything and does a fantastic job.

Customer photo from randy's review
Home inspectionTermite inspectionTermite extermination
Camille2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Our Terminix man always does a top notch job, spraying for pests and knocking down spider webs etc. I was thrilled when last year Matt told me about the yard spraying to eliminate ticks which allows me to work in my flowers again! Matt is a conscious employee and should be rewarded and acknowledged for his work ethic.

Paid $60–80Reasonable priceHome inspectionHornet & wasp exterminationRodent extermination
Melanie13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Matt did a great job with our pest control. We’ve been using Terminix for years since we are surrounded by woods, and we never have issues with bugs or pests.

Great priceGeneral pest inspection
Kathy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Always great service from our tech Matt

Paid $140–160Reasonable priceHome inspectionTermite inspectionGeneral pest inspection
Sherry10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Matt consistently does a wonderful job at our lake house. He is timely, professional, and always reaches out before and after servicing our home.

Paid $120–140Reasonable priceHome inspectionSpider exterminationGeneral pest inspection
Samuel6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Matt did a great job as always. Zero problems since I started using Terminex.

Reasonable priceGeneral pest inspectionBug & insect exterminationAnt extermination
AndrewLocal Guide · 96 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Matt G did a great job. Terminix always does frankly. Matt explained everything clearly, was bright and chipper, and explained what to expect next time as well. He asked good questions and took extra steps to resolve specific areas of interest we had.

Great priceSpider exterminationGeneral pest inspectionBug & insect extermination
TriciaLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Matt was here today and took care of the areas of concern and worked with me to mitigate disruption while I was working from home.

Paid $100–120Great priceSpider exterminationGeneral pest inspection
Elizabeth5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Matt always does a great job.

Paid $180–200OverpricedGeneral pest inspection
Maysens5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Matt is by far the best pest control tech I’ve ever met he’s accommodating and polite all around stellar dude

Paid $80–100Great priceGeneral pest inspection
Laura12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Our service technician, Matt has been servicing our home for general pest control for several years. He is professional, knowledgeable, and efficient. Would recommend Terminix and Matt to take care of any pest or other insect needs.

Paid $60–80Great priceGeneral pest inspection
SheldonLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Eli arrived on time. Took our concern and report of squirrels back in the attic seriously. Checked the outside of the house and found a possible entry point. Then Eli went into the attic, which is no small feat, to make sure we had no critters living there. Found none. Eli was very professional, respectful of…

Paid $1–20Great priceGeneral pest inspection

Price

$108+2% vs typical wildlife removal services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 22%Reasonable 68%Overpriced 3%Not sure 7%

Jobs customers hired them for

JobReviewsCategory typical
Home inspection34$68–$161
General pest inspection29$63–$126
Bug & insect extermination28$71–$144
Spider extermination22$58–$136
Hornet & wasp extermination10$81–$246
Ant extermination10$76–$246
Rodent extermination9$75–$323
Mosquito extermination8$66–$106

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