Experts Reviews · Company report
Terminix logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%94+22.8Value 14%83+11.7Replies to reviews 7%100+7.1Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE

Terminix

Indianapolis, IN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #106Position by Experts Score among all companies we track in this category. of 240 wildlife removal services · 4.9★ from 119 Google reviews

Report card

Percentile vs other wildlife removal services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Terminix is better than 95% of wildlife removal services.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Terminix is better than 94% of wildlife removal services.A
94
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Terminix is better than —% of wildlife removal services.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Terminix is better than 83% of wildlife removal services.A
83
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Terminix is better than 100% of wildlife removal services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Terminix is better than 100% of wildlife removal services.A
100

Reviews for your job

Customers hired Terminix for 8 kinds of job.

Terminix for home inspection

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.34
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$40–60
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$68–$161
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 86/100.How Job match is calculatedBuilt only from reviews Google tagged “Home inspection”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#36 / 160
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 34 Google reviews tagged “Home inspection” · showing 20

Tony6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

As a new customer to Terminix, Matt was awesome in explaining how each service will be, what to expect and how to get in touch with him if we have needs or questions.

Paid $40–60Reasonable priceHome inspection
George11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

Matt was very nice and pro

Reasonable priceHome inspection
Conrad6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Matt Griffith has been treating my home for years. Always on time and texts when he is on the way. He does a great job.

Paid $180–200Reasonable priceHome inspectionGeneral pest inspection
MrBigbeagal5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Matt is always helpful and pleasant to deal with. Good job!

Reasonable priceHome inspectionHornet & wasp exterminationRodent extermination
Rex5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Matt always gives great service and volunteers valuable information pertinent to pest control.

Paid $180–200Reasonable priceHome inspection
Cathy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Matt was very curtious and thorough. Great job!

Paid $120–140Reasonable priceHome inspection
Yvonne3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Matt was very nice very courteous and explained everything step by step and what would be coming next or if I should happen to see something say something immediately very respectful very through

Paid $200+Great priceHome inspectionHornet & wasp extermination
Tammy7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Matt came when he said. He is always very polite and goes right to work. I can always text him if I have issues before hand and then when he is finished he lets me know if he has found anything that needs attention.

Paid $100–120Reasonable priceHome inspectionGeneral pest inspectionBug & insect extermination
Steve3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Matt did a great job as usual. He’s going out of his way to help us with a mice problem

Reasonable priceHome inspection
Janie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Matt is nice and friendly and always answers questions.

Paid $200+Reasonable priceHome inspectionSpider exterminationMosquito extermination
Tammy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Would like to thank Matt Griffith for doing such a great job ! It is a pleasure doing business with him!

Paid $80–100Reasonable priceHome inspectionSpider exterminationGeneral pest inspection
Susan5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

The technician, Matt, was friendly and explained what he was going to do and why. He demonstrated how to reset the traps and explained why they set the bait stations outside.

Paid $200+Reasonable priceHome inspectionRodent extermination
Patricia6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Matt Griffith was on time, courteous, thorough and very professional. Excellent service.

Paid $40–60Reasonable priceHome inspectionGeneral pest inspectionBug & insect extermination
Karen2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Matt is our Terminix tech and he always does a fantastic job - takes care of all problems- arrives on time and is very respectful of our home - we are very satisfied

Paid $100–120Great priceHome inspection
Barbara11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Matt Griffith was professional, timely and very helpful with our home bug and insect problems. He is very kind and diligent in his work. I trust him z

Paid $160–180Reasonable priceHome inspectionSpider exterminationBug & insect extermination
Roelonda5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Matt always does a great job,

Paid $120–140Reasonable priceHome inspection
PeriLocal Guide · 49 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Matt Griffith always does an excellent job and is very friendly and customer focused. 5 stars!

Paid $100–120Reasonable priceHome inspectionHornet & wasp extermination
randyLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Matt has been our specialist for several years and the results have been amazing. He comes when scheduled and works hard and efficiently. Very dedicated, explains everything and does a fantastic job.

Customer photo from randy's review
Home inspectionTermite inspectionTermite extermination
Camille2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Our Terminix man always does a top notch job, spraying for pests and knocking down spider webs etc. I was thrilled when last year Matt told me about the yard spraying to eliminate ticks which allows me to work in my flowers again! Matt is a conscious employee and should be rewarded and acknowledged for his work ethic.

Paid $60–80Reasonable priceHome inspectionHornet & wasp exterminationRodent extermination
Kathy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Always great service from our tech Matt

Paid $140–160Reasonable priceHome inspectionTermite inspectionGeneral pest inspection

Show more home inspection reviews (14 more) →

Price

$108+2% vs typical wildlife removal services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 22%Reasonable 68%Overpriced 3%Not sure 7%

Jobs customers hired them for

JobReviewsCategory typical
Home inspection34$68–$161
General pest inspection29$63–$126
Bug & insect extermination28$71–$144
Spider extermination22$58–$136
Hornet & wasp extermination10$81–$246
Ant extermination10$76–$246
Rodent extermination9$75–$323
Mosquito extermination8$66–$106

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