Analyzing 8,059,4198.1M ReviewsFor 22,86422.9K Experts

Experts Reviews · Company report
Terminix logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%94+22.8Value 14%83+11.7Replies to reviews 7%100+7.1Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE

Terminix

Indianapolis, IN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #106Position by Experts Score among all companies we track in this category. of 240 wildlife removal services · 4.9★ from 119 Google reviews

📞 Call (844) 692-1449Request a call backWebsite ↗

Report card

Percentile vs other wildlife removal services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Terminix is better than 95% of wildlife removal services.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Terminix is better than 94% of wildlife removal services.A
94
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Terminix is better than —% of wildlife removal services.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Terminix is better than 83% of wildlife removal services.A
83
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Terminix is better than 100% of wildlife removal services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Terminix is better than 100% of wildlife removal services.A
100

Reviews for your job

Customers hired Terminix for 8 kinds of job.

Terminix for spider extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.22
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.95
Usually paidThe price range customers picked most often for this job.$80–100
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$58–$136
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “Spider extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#100 / 160
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.95%

All 22 Google reviews tagged “Spider extermination” · showing 20

Tina10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Thank you Matt for another pest inspection of my house! Thanks for letting me know when you’re on your way and when you’re finished.

Reasonable priceTermite inspectionSpider exterminationGeneral pest inspection
c.b.11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Matt G. with terminix is a great professional. The service is always as-expected and Matt is always responsive if I have questions. He is a consummate professional - and highly communicative. Would highly recommend.

Paid $200+Reasonable priceSpider exterminationFlea & mite exterminationMosquito extermination
StevenLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

Our technician, Matt Griffith, is great. Always friendly and professional. I've had no issues since Matt has been servicing my house.

Paid $140–160Reasonable priceSpider exterminationGeneral pest inspectionBug & insect extermination
candy6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Matt did great. Very professional

Paid $100–120Reasonable priceSpider exterminationGeneral pest inspectionMosquito extermination
Mariann6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Matt did the inspection and application efficiently. He is a friendly guy and very respectful. He always effecient and thorough. He let's us know of any areas needing our attention.

Paid $40–60Reasonable priceSpider exterminationBug & insect extermination
Shannon8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Matt is great. Friendly and professional service

Paid $80–100Reasonable priceSpider exterminationGeneral pest inspection
rachelle10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Matt is very polite and informative. Let's me know when he plans to come, asks ahead if I need anything else taken care of, and lets me know when he is done, and what he has done. Also responds to any feedback or questions I have.

Paid $60–80Great priceTermite exterminationSpider exterminationBug & insect extermination
Scott8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Our Terminix guy Matt does an excellent job. Will always go above and beyond what is needed and help us to keep the critters and creepy things away. Definitely worth the price!

Reasonable priceSpider exterminationGeneral pest inspectionBug & insect extermination
Barbara6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Matt always does a great job! We appreciate that we always have him not just someone random. He’s friendly and thorough. Thanks, Matt.!

Reasonable priceSpider exterminationBug & insect extermination
Janie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Matt is nice and friendly and always answers questions.

Paid $200+Reasonable priceHome inspectionSpider exterminationMosquito extermination
Tammy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Would like to thank Matt Griffith for doing such a great job ! It is a pleasure doing business with him!

Paid $80–100Reasonable priceHome inspectionSpider exterminationGeneral pest inspection
Lisa3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Matt always does a great job! Customer service plus1!

Paid $40–60Reasonable priceRodent exterminationSpider exterminationGeneral pest inspection
Barbara11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Matt Griffith was professional, timely and very helpful with our home bug and insect problems. He is very kind and diligent in his work. I trust him z

Paid $160–180Reasonable priceHome inspectionSpider exterminationBug & insect extermination
Amy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Matt was very pleasant and he explained everything he was about to do. Matt let me know what he had done and found.

Paid $80–100OverpricedHornet & wasp exterminationSpider exterminationGeneral pest inspection
randyLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Matt has been our specialist for several years and the results have been amazing. He comes when scheduled and works hard and efficiently. Very dedicated, explains everything and does a fantastic job.

Customer photo from randy's review
Home inspectionTermite inspectionTermite extermination
Camille2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Our Terminix man always does a top notch job, spraying for pests and knocking down spider webs etc. I was thrilled when last year Matt told me about the yard spraying to eliminate ticks which allows me to work in my flowers again! Matt is a conscious employee and should be rewarded and acknowledged for his work ethic.

Paid $60–80Reasonable priceHome inspectionHornet & wasp exterminationRodent extermination
Sherry10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Matt consistently does a wonderful job at our lake house. He is timely, professional, and always reaches out before and after servicing our home.

Paid $120–140Reasonable priceHome inspectionSpider exterminationGeneral pest inspection
Kenny6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Matt did a great job spraying our house for pest control!

Reasonable priceSpider exterminationAnt extermination
David2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Matt did a great job.

Reasonable priceSpider extermination
AndrewLocal Guide · 96 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Matt G did a great job. Terminix always does frankly. Matt explained everything clearly, was bright and chipper, and explained what to expect next time as well. He asked good questions and took extra steps to resolve specific areas of interest we had.

Great priceSpider exterminationGeneral pest inspectionBug & insect extermination

Show more spider extermination reviews (2 more) →

Price

$108+2% vs typical wildlife removal services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 22%Reasonable 68%Overpriced 3%Not sure 7%

Jobs customers hired them for

JobReviewsCategory typical
Home inspection34$68–$161
General pest inspection29$63–$126
Bug & insect extermination28$71–$144
Spider extermination22$58–$136
Hornet & wasp extermination10$81–$246
Ant extermination10$76–$246
Rodent extermination9$75–$323
Mosquito extermination8$66–$106

Compare with

J's Wildlife Solutions LLC logoJ's Wildlife Solutions LLCExperts Score 98Indianapolis · 5.00★Orkin logoOrkinExperts Score 82Indianapolis · 4.80★Action Pest Control logoAction Pest ControlExperts Score 80Indianapolis · 4.78★