Analyzing 10,341,19810.3M ReviewsFor 29,27029.3K Experts

Experts Reviews · Company report
Terminix logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%52+28.4Reliability 24%34+8.2Value 14%58+8.2Replies to reviews 7%100+7.1Craft & service penalty60−4Momentum penalty42−5.8Experts Score= 42Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.42SCORE

Terminix

Lake Charles, LA · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #384Position by Experts Score among all companies we track in this category. of 389 wildlife removal services · 4.5★ from 388 Google reviews

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Report card

Percentile vs other wildlife removal services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and craft & service; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Terminix is better than 52% of wildlife removal services.C
52
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Terminix is better than 34% of wildlife removal services.D
34
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Terminix is better than 60% of wildlife removal services.B
60
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Terminix is better than 58% of wildlife removal services.C
58
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Terminix is better than 42% of wildlife removal services.C
42
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Terminix is better than 100% of wildlife removal services.A
100

Reviews for your job

Customers hired Terminix for 8 kinds of job.

Terminix for rodent extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.27
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.52
Usually paidThe price range customers picked most often for this job.$200+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$79–$323
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 45/100.How Job match is calculatedBuilt only from reviews Google tagged “Rodent extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#291 / 293
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.88%

All 27 Google reviews tagged “Rodent extermination”

neshocka3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

My technician name was Will. He was very thorough and helpful. I appreciate all the information he gave me..

Paid $200+Reasonable priceRodent extermination
Paradise1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★

Pest control is spotty at best. We have a rural residence. We keep outdoor bait stations for rodents (we have barns and feed sheds adjacent to the home) the bait stations are around the house. We sighted a rat (wood rat, not mouse) told the tech when he came. He claimed to not be able to open the station and would…

OverpricedRodent exterminationService not listed
Jennifer5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★

Would’ve been zero stars if it was an option. Signed up for services, then after 2-3 no shows the job was finally half done. I had to immediately call another company to complete the job correctly. This all took place within a 2 week timeframe. I called Terminix to cancel the contract our during the “30 day money…

Home inspectionRodent extermination
Bryan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I want to take a moment to recognize the outstanding service we received from our Terminix technician, Jason Rentz. From start to finish, he was professional, knowledgeable, and genuinely took the time to explain everything clearly so we could understand our situation and options. Jason went above and beyond to…

Paid $60–80Great priceRodent exterminationMosquito extermination
Brandy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

My technician, David, was very nice & was also super informative. He took his time explaining everything I needed to know about my service.

Paid $200+Not sureHome inspectionHornet & wasp exterminationRodent extermination
Leslie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

David was awesome he was very knowledgable of his job he explained everything that he was doing

Not sureRodent extermination
Samantha3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Excellent, amazing service! Every person from Chad the Manager to Savannah the technician was just superb; so professional; so knowledgable. I had a problem and they all went out of their way to make sure me and my family's home was taken care of. I am very grateful and will not use another pest control service;…

Rodent exterminationTermite inspectionTermite extermination+ Responsiveness+ Punctuality+ Quality
Lillian6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very friendly! Promt, and came exactly when they said n did what they promised!

Rodent exterminationTermite extermination+ Responsiveness+ Punctuality+ Quality
Richard2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great 👍

Ant exterminationBug & insect exterminationCockroach extermination+ Professionalism
Erica2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★

We were tricked into signing a contract when we were told to initial here to run our credit and for a 1 time charge. We were NEVER told we were signing a contract. They are charging us over $13,000 for stuff we don't need only to find out what we need they don't even do. Branch manager supports his employee and even…

General pest inspectionRodent extermination− Punctuality− Quality
Tracy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Rating only, no written review.

Great priceHome inspectionRodent exterminationFlea & mite extermination
Margaret4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Rating only, no written review.

Paid $40–60Reasonable priceRodent extermination
Judy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Rating only, no written review.

Great priceHome inspectionRodent exterminationTermite inspection
Becky3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Rating only, no written review.

Paid $100–120Reasonable priceRodent extermination
Lakeisha7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Rating only, no written review.

Paid $20–40Reasonable priceRodent exterminationTermite inspection
Tammy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Rating only, no written review.

Ant exterminationRodent exterminationSpider extermination+ Responsiveness+ Punctuality+ Quality
jkgsooner3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Home inspectionHornet & wasp exterminationGeneral pest inspection
Harvey3 years ago★★★★★

Rating only, no written review.

Cockroach exterminationGeneral pest inspectionRodent extermination+ Responsiveness+ Punctuality+ Quality
Jae9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Cockroach exterminationRodent extermination+ Quality+ Professionalism
Judith3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Ant exterminationBed bug exterminationHornet & wasp extermination+ Quality+ Professionalism
Lawrence7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Rating only, no written review.

Rodent extermination
BrettLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Rodent extermination+ Responsiveness+ Punctuality+ Quality
richard5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★

Rating only, no written review.

Rodent exterminationTermite extermination+ Responsiveness+ Punctuality+ Quality
David1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Ant exterminationCockroach exterminationFlea & mite extermination+ Responsiveness+ Punctuality+ Quality
Kimberly5 years ago★★★★★

Rating only, no written review.

Ant exterminationBee exterminationCockroach extermination+ Responsiveness+ Professionalism
Harvey5 years ago★★★★★

Rating only, no written review.

Ant exterminationCockroach exterminationRodent extermination+ Responsiveness+ Punctuality+ Professionalism
Rae7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Rating only, no written review.

Ant exterminationCockroach exterminationHornet & wasp extermination+ Quality

Price

$89-17% vs typical wildlife removal services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 31%Reasonable 43%Overpriced 17%Not sure 10%

Jobs customers hired them for

JobReviewsCategory typical
General pest inspection40$63–$128
Termite inspection38$86–$371
Home inspection27$71–$173
Rodent extermination27$79–$323
Termite extermination26$214–$426
Cockroach extermination25$81–$199
Ant extermination24$79–$246
Spider extermination21$61–$136

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