Analyzing 10,339,82110.3M ReviewsFor 29,25429.3K Experts
Google reviewers rate Terminix 4.5 out of 5 based on 388 reviews, noting the company responds to 88% of feedback. Positive comments frequently highlight punctual technicians who communicate clearly, explain pest control processes, and perform thorough inspections for termites and rodents. However, recurring criticisms in low-star reviews involve missed appointments, prolonged wait times for service or management callbacks, and billing disputes following contract cancellations.
Data from Google, last updated November 6, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and craft & service; weakest: reliability.
Bar = this company · dark tick = category median.
388 Google reviews we collected
Phrases our text analysis found in 222 written reviews
Price verdicts customers left with their Google review
Middle half of what 27 customers paid ($45–$214) · gold mark = category median.
How often each topic comes up in the written reviews
We read 222 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Jason , has always been very polite and takes good care of our home and my big puppy 😁”
“VERY UNPROFESSIONAL and will never do business with a company that can't even show up or call for an appt.”
“for always going above and beyond to provide a top notch service.”
“…them know I no longer wanted to do business with them and that is a terrible way to try and get new business.…”
“Always notify me a day before, always promptly on schedule, always easy to talk any concerns with, very very thorough a true pleasure to do business with.”
“He never showed up and by the time we figured it out we were dealing with it.”
“William took his time during my inspection, answered my questions, and explained the process.”
“This delay has affected our ability to move forward with our mortgage requirements, and the complete lack of communication has been incredibly frustrating.”
“Terminix is fortunate to have him on their team, and we highly recommend requesting Jason Rentz if you want reliable and trustworthy service.”
“If you're considering a termite company, I strongly recommend looking elsewhere.”
“Very friendly and knowledgeable technicians whilst being reasonably priced.”
“A total ripoff and now i have to pay for another pest control to come take care of what they couldn't.”
“From start to finish, he was professional, knowledgeable, and genuinely took the time to explain everything clearly so we could understand our situati…”
“During this time, we have been lied to, stood up for scheduled appointments twice, and have been unable to reach anyone in the local Lake Charles office.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Terminix for 8 kinds of job. Pick one to see what they paid and said.
Jason is very good person love how he works and show you what he doing. Make you feel good about the company. Very nice everytime he come and spray. He'll the best.
My technician name was Will. He was very thorough and helpful. I appreciate all the information he gave me..
My technician is knowledgeable, kind, and very good at handling his work. He explained things to me in a manner which I can understand. He’s a keeper.
Very disappointed with the extremely poor service. They ran to my home to collect money to initiate service that did not resolve problem but cannot get them to finish the job.
I want to take a moment to recognize the outstanding service we received from our Terminix technician, Jason Rentz. From start to finish, he was professional, knowledgeable, and genuinely took the time to explain everything clearly so we could understand our situation and options. Jason went above and beyond to…
If I could give 0 STARS… Very disappointed with our experience involving Chad Thibodeaux at Terminix. My aunt was signed into a service agreement she did not fully understand, and the terms and costs were not clearly explained. She later received a bill for around $5,000, which was a complete shock. We were told…
| Job | Reviews | Category typical |
|---|---|---|
| General pest inspection | 40 | $63–$128 |
| Termite inspection | 38 | $86–$371 |
| Home inspection | 27 | $71–$173 |
| Rodent extermination | 27 | $79–$323 |
| Termite extermination | 26 | $214–$426 |
| Cockroach extermination | 25 | $81–$199 |
| Ant extermination | 24 | $79–$246 |
| Spider extermination | 21 | $61–$136 |
4.5 ★★★★★ 388 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Huge thanks to Jason R. for always going above and beyond to provide a top notch service. We appreciate you!!
Ginger Wing, your wonderful feedback and rating mean a lot to us.
Jason , has always been very polite and takes good care of our home and my big puppy 😁 We are very pleased with service we receive with Jason and Terminix.
Your positive review is the best compliment! Thank you for being a customer.
Jason addressed the issues that i had
James Clark, we're so grateful for your positive review! It means a lot to our team.
Jason is very good person love how he works and show you what he doing. Make you feel good about the company. Very nice everytime he come and spray. He'll the best.
We appreciate your wonderful review,Sandra Prater! Thanks for letting Terminix help keep your home protected.
Terminix have proven itself to be a great pesticide,termite control service my exterminator who came to take care of my termite baits, this guy is absolutely amazing, he does a SUPER JOB (MO)
J.d. Blessed, thank you so much for your high rating!
My technician name was Will. He was very thorough and helpful. I appreciate all the information he gave me..
neshocka ortiz, your satisfaction is our top priority! Thank you for being a valued customer of Terminix in Lake Charles.
William took his time during my inspection, answered my questions, and explained the process.
Your review means so much to us,ilovebreakfastcereal! The team at Terminix in Lake Charles is grateful for your support.
My technician is knowledgeable, kind, and very good at handling his work. He explained things to me in a manner which I can understand. He’s a keeper.
Your satisfaction is our priority! Thanks for the amazing review, Karen LaFleur .
Been with company for multiple years now and recently have had been waiting for 2 months for local management to contact me about the termites inspection guy they sent to do my inspection. Guys walks around d looking at his phone and kicking ground until he looks up and sees the camera recording him . The local management still refuses to answer/ call me to discuss this matter
We would like the opportunity to address your concerns. Please reach out to us directly at [email protected] when you have a chance. Thank you, and we look forward to hearing from you.
Pest control is spotty at best. We have a rural residence. We keep outdoor bait stations for rodents (we have barns and feed sheds adjacent to the home) the bait stations are around the house. We sighted a rat (wood rat, not mouse) told the tech when he came. He claimed to not be able to open the station and would bring bait and and a key for the boxes back in the next couple of days. The stations are outside around the house; he said no need for us to be here when he filled them. He never showed up and by the time we figured it out we were dealing with it. Tried to call, were sent to a call center in India. Operator spoke very broken English and claimed she would have someone call back. Refused to give a LOCAL number that would reach LOCAL people. Crappy customer service. No calll back though multiple attempts.
We would like the opportunity to address your concerns. Please reach out to us directly at [email protected] when you have a chance. Thank you, and we look forward to hearing from you.
Analyzing 10,339,82110.3M ReviewsFor 29,25429.3K Experts
