Experts Reviews · Company report
Terminix logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%80+43.6Reliability 24%70+17Value 14%57+8.1Replies to reviews 7%100+7.1Momentum penalty74−2.6Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.73SCORE

Terminix

New Miami, OH · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #73Position by Experts Score among all companies we track in this category. of 79 flea exterminators · 4.8★ from 147 Google reviews

Report card

Percentile vs other flea exterminators (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and satisfaction; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Terminix is better than 80% of flea exterminators.A
80
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Terminix is better than 70% of flea exterminators.B
70
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Terminix is better than —% of flea exterminators.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Terminix is better than 57% of flea exterminators.C
57
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Terminix is better than 74% of flea exterminators.B
74
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Terminix is better than 100% of flea exterminators.A
100

Reviews for your job

Customers hired Terminix for 8 kinds of job.

Terminix for bug & insect extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.13
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$120–140
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$63–$136
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 77/100.How Job match is calculatedBuilt only from reviews Google tagged “Bug & insect extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#49 / 65
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 13 Google reviews tagged “Bug & insect extermination”

SibleyLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Rick was amazing. He communicated prior to his arrival to establish needs and help me prepare for his treatment of spiders and additional pests. He arrived precisely on time and fully treated my home and garage, with enthusiasm, professionalism, and knowledge.

Not sureSpider exterminationBug & insect extermination
RobinLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Steve Ciacco is our service technician. He is always kind, respectful and on time.. He even calls when he's on the way so I can let the dogs out. He's never failed to ask whether I have questions or if there's another issue that needs addressed.

Paid $120–140Reasonable priceGeneral pest inspectionBug & insect extermination
Anthony5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Steve Ciaccio is definitely a 10! With my schedule he has always worked with me and been there to do the inside and outside. My grandchildren are here often and we are protected. Thanks Steve!

Paid $120–140Not sureBug & insect extermination
brian8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Steve always gives me notice a day in advance of my service and shows up when scheduled. He always ask if there are any issues or concerns and addresses those. Always professional and leave the property in good condition

Great priceSpider exterminationGeneral pest inspectionBug & insect extermination
Barbara6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Steve is always available to stop by for any “bugs” that shouldn’t be there. Helped wonderfully getting guys over when I had a mouse problem. He’s your guy to call when you need anything!

Paid $160–180Reasonable priceBug & insect extermination
ScottLocal Guide · 78 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Steve and the rest of Team Terminix keeps my home in the woods pest free.

Paid $60–80Reasonable priceSpider exterminationGeneral pest inspectionBug & insect extermination
Mike7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Steve always is responsive and on time. He does a great job and is very personable.

Reasonable priceRodent exterminationSpider exterminationGeneral pest inspection
Annette5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Steve C is always prompt and friendly. He always calls ahead to provide service date & confirms no additional issues or questions.

Reasonable priceBug & insect exterminationAnt extermination
Janet3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Our service rep, Steve C, came out this morning to spray for insects. He always calls a day or two before he is to come over. He is always on time & pleasant to deal with. He asks if we are having any issues.

Reasonable priceBug & insect extermination
Kyle1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great service! Steve is always nice and professional!

Paid $40–60Reasonable priceHornet & wasp exterminationBug & insect extermination
KristinLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We were having an issue with wasps and had a pest control company we were using. However - It was clear they were not doing a great job with all of the issues we were having. We called Terminix and they have been great! The wasps have disappeared and Steve is extremely friendly and strives to make sure they don’t…

Paid $200+Reasonable priceHome inspectionHornet & wasp exterminationGeneral pest inspection
Beth6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Steve is great! We love that he’s been treating our house for so many years. It means that he remembers to call ahead to let us know so we can unlock the gate. He is very thoughtful!

Great priceGeneral pest inspectionBug & insect extermination
Patricia2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Rating only, no written review.

Paid $200+Reasonable priceBug & insect extermination

Price

$120+8% vs typical flea exterminators

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 13%Reasonable 73%Overpriced 8%Not sure 8%

Jobs customers hired them for

JobReviewsCategory typical
General pest inspection15$58–$139
Bug & insect extermination13$63–$136
Home inspection11$81–$148
Spider extermination5$56–$136
Hornet & wasp extermination4$103–$282
Rodent extermination3$76–$282
Mosquito extermination3$56–$103
Termite inspection2$68–$214

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