Analyzing 8,081,2968.1M ReviewsFor 22,89622.9K Experts

Experts Reviews · Company report
Terminix of El Paso logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%93+22.5Value 14%100+14.1Replies to reviews 7%97+6.9Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE

Terminix of El Paso

El Paso, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #85Position by Experts Score among all companies we track in this category. of 240 wildlife removal services · 4.9★ from 242 Google reviews

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Report card

Percentile vs other wildlife removal services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Terminix of El Paso is better than 95% of wildlife removal services.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Terminix of El Paso is better than 93% of wildlife removal services.A
93
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Terminix of El Paso is better than 100% of wildlife removal services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Terminix of El Paso is better than 100% of wildlife removal services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Terminix of El Paso is better than 100% of wildlife removal services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Terminix of El Paso is better than 97% of wildlife removal services.A
97

Reviews for your job

Customers hired Terminix of El Paso for 8 kinds of job.

Terminix of El Paso for general pest inspection

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.10
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$60–80
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$63–$126
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 78/100.How Job match is calculatedBuilt only from reviews Google tagged “General pest inspection”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#137 / 175
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 10 Google reviews tagged “General pest inspection”

FranciscoLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Always prompt and friendly service. No issues after services are performed.

Paid $60–80Reasonable priceSpider exterminationGeneral pest inspectionBug & insect extermination
Maria4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Always a pleasure to see Steven every month. He is very professional in his tasks. Always asking if we have any areas he needs to concentrate on.

Great priceGeneral pest inspection
Amanda1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Thank you for your service

Not sureRodent exterminationGeneral pest inspection
Manny7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Highly recommend Terminex our technician Steven has always done an amazing job for us and always has a positive attitude.

Paid $60–80Reasonable priceGeneral pest inspection
Dominique1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Josh did an excellent job. Thank you

Paid $60–80Great priceHornet & wasp exterminationGeneral pest inspection
Valerie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Thank you to Steven! He is always so thoughtful and professional. We trust him in our home and taking care of any concern immediately. Of course we appreciate all of the extra effort he makes to provide an excellent service. Vigil Family

Paid $80–100Reasonable priceGeneral pest inspection
Bobby2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Steven is the best! He takes care of our UPS center and keeps the bugs and roaches away. Anytime we need a spray, he shows up and gets it done. Super reliable, friendly, and makes the whole process easy. If you’re looking for someone who actually cares and does the job right the first time, Steven’s your guy!

Great priceRodent exterminationGeneral pest inspectionCockroach extermination
Lesley2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We always have Steven come to my workplace and throughout the years I’ve never had a complaint. Great easy service and great customer service!

Great priceGeneral pest inspectionBug & insect extermination
DeniseLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Josh is an OUTSTANDING helpful knowledgeable tech and I look forward to his quarterly visits.

Home inspectionHornet & wasp exterminationRodent extermination+ Responsiveness+ Punctuality+ Quality
Serge-Olivier5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The most professional technician to ever come to our house, every time he comes. It's impressive. And I'm comparing to any other technician, gas, electricity, internet TV, whatever.. they all have a lot to improve compared to Terminix technician.

Ant exterminationBee exterminationBug & insect extermination+ Responsiveness+ Punctuality+ Quality

Price

$64-39% vs typical wildlife removal services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 46%Reasonable 49%Overpriced 0%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
Bug & insect extermination13$71–$144
General pest inspection10$63–$126
Termite extermination6$214–$426
Cockroach extermination6$79–$196
Rodent extermination5$75–$323
Ant extermination5$76–$246
Spider extermination4$58–$136
Hornet & wasp extermination3$81–$246

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