Pest control service · El Paso, TX · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%93+22.5Value 14%100+14.1Replies to reviews 7%97+6.9Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#85 of 240 wildlife removal servicesiPosition by Experts Score among all companies we track in this category. · better than 65%
4.9★★★★★242 Google reviews · 12 photos
98%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.9%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
96%reviews answered by the owner
$64typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently praise Terminix of El Paso for its professional, thorough, and punctual technicians who communicate effectively and address specific pest issues. Many reviewers note the affordability of the service and the company's responsiveness to inquiries. However, some low-star reviews highlight management and scheduling problems, including missed appointments and a lack of coordination when technicians arrive for rescheduled exterior work.
Google rating: 4.9 out of 5 from 242 reviews (98% five-star).
Reviews on this page: 242 Google reviews (196 with written comments, 3 with photos).
Owner responses: the business replied to 96% of reviews.
Most recent review: September 10, 2026.
Service: Wildlife serving El Paso, Texas.
Data from Google, last updated November 2, 2026.
Score profile vs other wildlife removal services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Terminix of El PasoWildlife Removal Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Terminix of El Paso: 95/100 on this factor. Category median: 93.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Terminix of El Paso: 93/100 on this factor. Category median: 90.A
93
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Terminix of El Paso: 100/100 on this factor. Category median: 97.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Terminix of El Paso: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Terminix of El Paso: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Terminix of El Paso: 97/100 on this factor. Category median: 90.A
97
Bar = this company · dark tick = category median.
Star ratings
242 Google reviews we collected
4.9of 5
5 stars23698%
4 stars31%
3 stars00%
2 stars00%
1 star31%
Praise vs complaints
Phrases our text analysis found in 196 written reviews
100%praise
Praise272100%
Complaints10%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1746%
Reasonable1849%
Overpriced00%
Not sure25%
$64-39% vs typical wildlife removal services
Middle half of what 24 customers paid ($45–$79) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude10538%
Quality & results7929%
Speed & response4215%
Would recommend238%
Communication104%
Price & value73%
Honesty & trust73%
What customers talk about
We read 196 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Daniel from Terminix, is professional and always does a great job!”
“The April service for our home made me appreciate the difference between regular service and outstanding service.”
“Thank you for providing quality work in a timely manner for an affordable price.”
“Highly recommend Terminex our technician Steven has always done an amazing job for us and always has a positive attitude.”
“Answered all our questions and explained how the solution works.”
“They provide great service as a very reasonable price.”
“We trust him in our home and taking care of any concern immediately.”
People customers mention
Steven17 reviews
Terminex11 reviews
Josh9 reviews
Cortez9 reviews
Pina7 reviews
Cabral5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Terminix of El Paso for 8 kinds of job. Pick one to see what they paid and said.
JJoseLocal Guide · 41 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
Steven is always on time and gets the job done quickly. He is always very polite and professional.
Paid $80–100Great priceService not listed
JJanine6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
Steven is fantastic! He is very professional and if he notices wasp nests outside while he is servicing the house, he removes them. He also addresses any other concerns we might have.
Paid $60–80Bug & insect extermination
TThereseLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★
Javier did a fantastic job on spraying my mom’s home. He is very professional and caring . He does a thorough
job with spraying the inside and outside of the home. Excellent work .😊
Paid $60–80Great price
VValerie1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Steven is always very thorough when it comes to his job. Super nice and always wants to find a way to help get rid of the insects.
DDavid7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Our technician is Josh and he is awesome he is very attentive to what we ask and follows thruogh above and beyond and is very thorough with his work we are extremely happy and grateful to Josh and Terminex.when we first called we had a roach problem and now we no longer have to worry when we turn the lights on at night it a good feeling
Paid $20–40
KKarla9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Steve always does a great job. He is very thorough and professional and we are very happy with his service. Thank you!!
Daniel from Terminix, is professional and always does a great job! Daniel also answers any questions that I may have! Definitely keep him on staff!!
Response from the owner · a month ago
Thank you for the wonderful review, Darius. We are thrilled Daniel has been professional, thorough, and responsive to your questions. We will pass your kind words along to him. We appreciate your recommendation and look forward to serving you again.
A
Allen BorschowLocal Guide · 17 reviewsiTotal number of Google reviews Allen has written across all businesses on Google Maps, not just this one.
So often we take for granted the monthly services that we use for our home. Every month we get pest control service from Terminex of El Paso. The April service for our home made me appreciate the difference between regular service and outstanding service. The job of the technician for residential pest control is usually taking that big canister and aiming the sprayer to the ground both inside and out. On this particular day the job was more than that. Josh, our technician must have inspected the house above the ground and found 4 wasp nests, pulled them down, 2 in front and 2 in back. This to me shows that the Terminex corporate has a training program for their local franchises and Terminex El Paso, and Chris Francis train their techs very well and in this particular case Josh absorbed the training and applied it to his trade, Hats off to Chris Francis and Josh for a level of professionalism above and beyond.
Response from the owner · Edited 5 months ago
Thank you, Allen, for taking the time to share this kind review. We're thrilled Josh went above and beyond during your April service by locating and removing the wasp nests, and we will pass your praise along to him and to Chris Francis. Your recognition of our training and service means a lot, and we appreciate your continued trust in Terminix of El Paso. We look forward to keeping your home protected each month.
F
Francisco HuizarLocal Guide · 8 reviewsiTotal number of Google reviews Francisco has written across all businesses on Google Maps, not just this one.
Always prompt and friendly service. No issues after services are performed.
Price assessment: Reasonable price
Price: $60–80
Services: Spider extermination, General pest inspection, Bug & insect extermination
Response from the owner · a year ago
Thank you for your kind words! We're glad to hear you had a positive experience with our prompt and friendly service. We appreciate your trust in us and look forward to serving you again in the future.
B
Belem Tarin Mirrielees4 reviewsiTotal number of Google reviews Belem has written across all businesses on Google Maps, not just this one.
Thanks for the great feedback, Rudy! We'll pass your praise along to Daniel. We appreciate you taking the time to share your experience and look forward to serving you again.
S
Samantha Scallion5 reviewsiTotal number of Google reviews Samantha has written across all businesses on Google Maps, not just this one.
Thank you, Samantha. We're so glad to hear Josh was polite and efficient. We'll pass your kind words along to him. We appreciate your feedback and look forward to serving you again.
S
Sharon Wells6 reviewsiTotal number of Google reviews Sharon has written across all businesses on Google Maps, not just this one.
Excellent service! Terminix of El Paso is extremely professional and never have any issues with bugs. I highly recommend.
Response from the owner · 9 months ago
Thank you so much for the wonderful review, Sharon! We’re thrilled to hear Terminix of El Paso provided professional service and has kept your home free of bugs. We appreciate your recommendation and look forward to continuing to serve you. If you ever need anything, please don’t hesitate to reach out.
C
claudia lardizabal11 reviewsiTotal number of Google reviews claudia has written across all businesses on Google Maps, not just this one.
Chris and team are true professionals. They do an excellent job of fixing big problems
Response from the owner · 9 months ago
Thank you, Claudia. We appreciate your kind words and are glad Chris and the team could resolve your issues. It was our pleasure to help, and we’re here whenever you need us again.
B
Bella Lardizabal7 reviewsiTotal number of Google reviews Bella has written across all businesses on Google Maps, not just this one.
Chris and team is amazing and so efficient!! They will not disappoint
Response from the owner · 9 months ago
Thank you so much for the kind words, Bella! We're thrilled Chris and the team were efficient and lived up to your expectations. We appreciate your recommendation and look forward to working with you again.
J
Jme PhelpsLocal Guide · 8 reviewsiTotal number of Google reviews Jme has written across all businesses on Google Maps, not just this one.
Josh (my technician) who services my business does exceptionally well, and he is very thorough. He asks questions to find out what my current needs are and does not make any assumptions about anything. He is kind but still professional and I am always happy with the service he provides! Thank you for providing quality work in a timely manner for an affordable price.
Response from the owner · a year ago
Thank you for your wonderful feedback! We're thrilled to hear that Josh is meeting your expectations with his thoroughness and professionalism. We strive to provide quality service at an affordable price, and it’s great to know that you're consistently satisfied with our work. Your support means a lot to us!
