BED BUG EXTERMINATORS · ORLANDO, FL
Terminix logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%19+6.7Reliability 15%22+3.3Craft & service 20%33+6.6Value 10%29+2.9Momentum 8%26+2.1Track record 7%95+6.7Accountability 5%81+4.1Experts Score= 32Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.32SCORE

Terminix

Better than 17% of bed bug exterminators · #24 of 29

4.8★3,898 Google reviewsGoogle star rating as shown on Google Maps.
4.69★last 12 monthsAverage stars on reviews from the last 12 months only.
5.6%1–2★ in 2 yrs (avg 2.6%)Share of reviews from the last 24 months that gave 1 or 2 stars.
81%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Terminix for bug & insect extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.195
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.89
Usually paidThe price range customers picked most often for this job.$80–100
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$63–$126
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 75/100.How Job match is calculatedBuilt only from reviews Google tagged “Bug & insect extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#9 / 16
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.92%

All 195 Google reviews tagged “Bug & insect extermination” · showing 60

★★★★★ freddie · 5 days ago

Great experience with Ali very informative and attentive.

Great priceBug & insect extermination
★★★★★ Former · Edited a week ago

Richard Rodriguez, my Terminix technician is always very communicative, expressing when he’ll arrive and what was completed on the day of appointment. Excellent service, excellent communication all the way around! Truly a valuable asset to the Terminix team!!!

Termite exterminationSpider exterminationGeneral pest inspection+ Punctuality+ Quality+ Professionalism
★★★★★ Brooke · Edited a week ago

Wonderful service from Eric Newberry!!!

Bug & insect extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Dwayne · Edited 3 weeks ago

Awesome!!

Hornet & wasp exterminationTermite inspectionGeneral pest inspection
★★★★★ Suzanne · a month ago

Aric Newberry very kind and did everything I asked. Did an exceptional job outside the house.

Paid $120–140Reasonable priceTermite exterminationGeneral pest inspectionCockroach extermination
★★★★★ Patrick · Edited a month ago

I highly recommend using Terminix for your home pest control. They will listen to all of your concerns and I’ve never had an issue with them. Never.

Paid $40–60Reasonable priceGeneral pest inspectionBug & insect extermination
★★★★★ Janice · Edited a month ago

Debron was excellent , very polite and thorough. He is truly an asset to the company, because of him I would encourage my friends and family to give Terminex a call .. become a customer. The technician I am referring to is Devon Anderson

Reasonable priceHome inspectionHornet & wasp exterminationRodent extermination
★★★★★ Alicia · Edited 2 months ago

I started using Terminix a few months ago, they always let me know the day before that they are coming to my property, and they always provide me with a report when they are finished. Pedro is very honest about what he finds around my property, and that gives me a peace of mind knowing that I’m in good hands. I…

Paid $20–40Great priceHornet & wasp exterminationRodent exterminationSpider extermination
★ Sonny · 2 months ago

Horrible experience working with these guys. Unprofessional, not punctual and don’t deliver on time and also very hard to reach out. Just stay away!

Bug & insect extermination
★★★★★ Janyce · Edited 2 months ago

I use Terminix to prevent against bugs. The company is great and I am always able to talk to a live person rather than following a ton of phone prompts. So far I have had the best and very knowledgeable technicians. Major kudos to Mathew and Francisco who are always patient with me and help to address any concerns!

Bug & insect exterminationCockroach exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
★★★★★ Thalia · 2 months ago

Matthew was amazing, this was my first ever interaction with Terminix and he was so personable and knowledgeable, not only being proactive but also showing me things to look for. in general he was an amazing guy and i wish every interaction was with him! i wish him nothing but the absolute best and thank him again…

Paid $80–100Great priceHome inspectionGeneral pest inspectionBug & insect extermination
★★★★★ Raymond · Edited 3 months ago

always very professional excellent service

Paid $80–100Great priceTermite inspectionBug & insect extermination
★★★★★ Marco · Edited 4 months ago

Devon always does an incredible job!

Hornet & wasp exterminationTermite inspectionSpider extermination
★★★★★ Yolanda · 4 months ago

After getting a few price quotes, I went with Terminix and I made the right choice. Excellent service, affordable cost and no bugs after the first service treatment!

Paid $40–60Great priceGeneral pest inspectionCockroach exterminationBug & insect extermination
★ Nicky · 5 months ago

If I could give zero stars to this company I would. They don’t show up for appointments and making appointments is nearly impossible. My elderly parents paid 2562.00 2 months ago treatments were supposed to be every 2 weeks and they have only had two treatments. I feel like they are taking advantage of the elderly.…

Paid $200+OverpricedBug & insect extermination
★★★★★ Karena · 5 months ago

Jonny was very knowledgeable, quick & efficient! Thank you!

Paid $20–40Reasonable priceSpider exterminationGeneral pest inspectionCockroach extermination
★★★★★ Tisha · 6 months ago

They did a great job. Explained everything very well. A+

Paid $180–200Reasonable priceSpider exterminationGeneral pest inspectionBug & insect extermination
★★★★★ Osama · Edited 6 months ago

Devon from Terminix is very thorough in treating pests inside and outside the property. I really appreciate his work and recommend him.

Paid $120–140Reasonable priceSpider exterminationBug & insect exterminationAnt extermination
★★★★★ Lakyna · 6 months ago

Mr. Wallace was excellent

Home inspectionTermite inspectionBug & insect extermination
★★★★★ sandra · 6 months ago

Our technician Willie Lyons just completed our quarterly pest spray service. As always, he was prompt, polite, thorough and very professional.

Reasonable priceGeneral pest inspectionBug & insect extermination
★★★★★ June · Edited 6 months ago

Highly recommend been using for many years. Service has been awesome!

Paid $60–80Reasonable priceBug & insect extermination
★★★★★ sidney · Edited 7 months ago

Bruce Hicks is a happy familiar face. He took care of my elderly parents house, and now ours.

Paid $40–60Great priceAnt exterminationBug & insect exterminationCockroach extermination
★★★★★ S · 7 months ago

Carvel reconfirmed the time of the appointment the day prior, arrived on time, very knowledgable, thorough and friendly! We hope to see him again!

Reasonable priceBug & insect extermination
★★★★★ Linda · Edited 8 months ago

Your service technician, Ali, was here at the appointed time, listened to my concerns and promptly took care them even suggesting other areas that should be sprayed to better insure complete coverage. He was polite, professional, and prompt.

Paid $60–80Reasonable priceTermite inspectionGeneral pest inspectionBug & insect extermination
★★★★★ Joshua · Edited 8 months ago

Alex Kelly was our assigned agent and he did an amazing job! Showed up on time, answered all of my questions, and took care of everything. I would highly recommend this company and specifically this agent!

Paid $40–60Reasonable priceHome inspectionCockroach exterminationBug & insect extermination
★★★★★ Clifford · Edited 8 months ago

Good

Paid $180–200Not sureBug & insect extermination
★★★★★ alicia · 9 months ago

I recently had an issue outside my house with bugs, since using terminix services my issue has greatly improved. I would definitely recommend using them.

Paid $40–60Reasonable priceHome inspectionHornet & wasp exterminationSpider extermination
★★★★★ Rick · Edited 9 months ago

Before my regularly scheduled quarterly pest control service, Alex Kelly asked me what concerns I had and I took pics of ant infestations and spider nests/egg sacks in my pool deck and lanai areas and sent them to him. Alex took care of my concerns and was definitely customer satisfaction focused. 5 star highly…

Paid $80–100Reasonable priceHome inspectionGeneral pest inspectionBug & insect extermination+ Responsiveness
★★★★★ Taylor · 9 months ago

These guys are rockstars! Jeremy and Duane totally went above and beyond to make sure that our pest problem was taken care of. Thank y’all!

Bug & insect extermination
★★★★★ Carmen · 10 months ago

Services are the best

Bug & insect extermination
★★★★★ Pastor · Edited 10 months ago

Carvel did a wonderful job with our bedbug problem.

Paid $200+Reasonable priceHome inspectionBug & insect exterminationBed bug extermination
★★★★★ PattiR · Edited 10 months ago

Devon is an excellent technician. Also prompt and take great care of our home.

Bug & insect extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Tamara · Edited 11 months ago

The terminix technician Mr Eric Newberry. Was a very professional ,reliable, respectful and explained everything what was he did during the pest control process. Thanks for the help terminix. .

Bug & insect exterminationCockroach exterminationHornet & wasp extermination+ Punctuality
★★★★ Blanca · 11 months ago

Expected job done. Respectful gentleman and very thoughtful to accommodate my availability. Listening to my concerns and suggesting reasonable solutions. Now waiting on his referral to go through and waiting on actions.

Paid $20–40Reasonable priceBug & insect extermination
★★★★★ Griselle · Edited 11 months ago

Eric Newbery very proffessional

Paid $40–60Great priceHome inspectionGeneral pest inspectionCockroach extermination
★★★★★ Jessy · a year ago

Corville did a great job and educated me as well on how to stay pest free. Great customer service. Give Corville a raise!!! He knows his stuff. Thank you again Corville

Not sureBug & insect extermination
★★★★★ Frank · Edited a year ago

Great service from Devon at Terminix today as usual! Thanks

Paid $100–120Reasonable priceBug & insect extermination
★★★★★ Marisel · Edited a year ago

Ali Bastidas fue la persona que realizó mi servicio, una persona muy atenta realizando un labor excepcional

Bug & insect extermination+ Responsiveness+ Punctuality+ Professionalism
★★★★★ Rochelle · a year ago

Ali was very professional and made me confident and assured that all my issues were addressed while also making sure I knew to keep my dog protected as needed

General pest inspectionBug & insect exterminationAnt extermination
★★★★★ Hal · Edited a year ago

Very profession and cordial.

OverpricedBug & insect extermination
★★★★★ Marlene · Edited a year ago

Service was excellent

Ant exterminationBee exterminationBug & insect extermination+ Professionalism
★★★★★ Nancy · Edited a year ago

Roberts was great he addressed all of our issues. He was very professional.

Bug & insect extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Lloyd · Edited a year ago

I have been getting great service from Eric Newberry. Thank you, so much!

Reasonable priceHome inspectionHornet & wasp exterminationGeneral pest inspection
★★★★★ Elba · Edited a year ago

Ali was very professional and did a fantastic job. He took care of problems before I even mentioned them.

Reasonable priceSpider exterminationGeneral pest inspectionCockroach extermination
★★★★★ JC61 · Edited a year ago

Great job as always

Home inspectionHornet & wasp exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
★★★★★ Michele · a year ago

Our tech, Carvel Wallace, was fantastic - friendly, knowledgeable, professional, and thorough. He walked me through every step and answered all my questions. Much appreciated!

Reasonable priceHome inspectionGeneral pest inspectionBug & insect extermination
★★★★★ Doreen · Edited a year ago

Always the best experience 😃

Bug & insect extermination+ Quality
★★★★★ James · Edited a year ago

Francisco came and did a great job servicing our house.

Reasonable priceBug & insect extermination
★★★★★ chump1971 · Edited a year ago

Eric Newberry consistently provides top-notch pest control service.

Bug & insect extermination+ Responsiveness+ Professionalism
★★★★★ Bolivar · Edited a year ago

Excellent customer service

Home inspectionBug & insect extermination
★★★★★ Marianne · Edited a year ago

Alejandro was very professional and did a fabulous job.

Reasonable priceRodent exterminationTermite inspectionTermite extermination+ Responsiveness+ Quality+ Professionalism
★★★★★ Edgar · Edited a year ago

Eric Newberry, awesome service for almost 3 years and still taking care of the house and having it in great conditions

Bug & insect extermination+ Punctuality+ Professionalism
★★★★★ Rich · Edited a year ago

My Terminix man is Richard Rodriguez. He always has great communication when he’s coming, when he’s there and what he did when he’s finished. He sends pictures and a report what he did while he was at my home. I appreciate someone like Richard actually doing what they said they did around my home even when I’m not…

Bug & insect extermination+ Responsiveness+ Punctuality+ Professionalism
★★★★★ Grant · Edited a year ago

Ramon has been very attentive in attacking my roach problem.

Termite inspectionSpider exterminationGeneral pest inspection+ Professionalism
★★★★★ Octavio · Edited a year ago

Ali you are the best, always looking for the best solutions and very helpful...!! Thanks

Termite exterminationMosquito exterminationBug & insect extermination
★★★★★ Butch · Edited 2 years ago

Ramon has been my technician for a lot of years now! He is hands-down, the very best! Everyone I’ve had as technicians prior and around his schedule, is good don’t get me wrong, but Ramon truly does take his job serious and with pride! He is very professional, thorough, diligent, and informative, too! His service is…

Home inspectionSpider exterminationFlea & mite extermination+ Quality
★★★★★ João · Edited 2 years ago

Ali is a great tech. Everything done perfectly

Termite inspectionTermite exterminationSpider extermination+ Punctuality+ Quality+ Professionalism
★★★★★ Carolina · Edited 2 years ago

Bruce does an excellent job, he is very kind and polite.

Hornet & wasp exterminationSpider exterminationFlea & mite extermination+ Quality
★★★★★ Briana · Edited 2 years ago

Eric Newberry goes above and beyond for us. They don’t make ‘em like this guy anymore. That’s for sure.

Hornet & wasp exterminationSpider exterminationGeneral pest inspection+ Quality
★★★★★ Sharron · Edited 2 years ago

Does what needs to be done

Hornet & wasp exterminationTermite inspectionSpider extermination+ Responsiveness+ Punctuality+ Quality

Show more bug & insect extermination reviews (135 more) →

vs category

Blue = Terminix, grey = bed bug exterminators average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 4.87★ (314 reviews)2024-Q2: 4.91★ (466 reviews)2024-Q3: 4.89★ (322 reviews)2024-Q4: 4.54★ (59 reviews)2025-Q1: 4.78★ (140 reviews)2025-Q2: 4.78★ (365 reviews)2025-Q3: 4.93★ (214 reviews)2025-Q4: 4.67★ (86 reviews)2026-Q1: 4.67★ (85 reviews)2026-Q2: 4.46★ (78 reviews)2026-Q3: 4.65★ (113 reviews)2026-Q4: 4.93★ (59 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$960% vs typical bed bug exterminators

Bar = middle half of what customers paid · gold mark = category median.

Great price 24%Reasonable 59%Overpriced 6%Not sure 11%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%19+6.7Reliability 15%22+3.3Craft & service 20%33+6.6Value 10%29+2.9Momentum 8%26+2.1Track record 7%95+6.7Accountability 5%81+4.1Experts Score= 32Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
19
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
22
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
33
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
29
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
26
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
95
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
81

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+680 / −16
Professionalism
+785 / −22
Responsiveness
+630 / −18
Punctuality
+629 / −13
Value
+488 / −14

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