BED BUG EXTERMINATORS · ORLANDO, FL
Terminix logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%19+6.7Reliability 15%22+3.3Craft & service 20%33+6.6Value 10%29+2.9Momentum 8%26+2.1Track record 7%95+6.7Accountability 5%81+4.1Experts Score= 32Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.32SCORE

Terminix

Better than 17% of bed bug exterminators · #24 of 29

4.8★3,898 Google reviewsGoogle star rating as shown on Google Maps.
4.69★last 12 monthsAverage stars on reviews from the last 12 months only.
5.6%1–2★ in 2 yrs (avg 2.6%)Share of reviews from the last 24 months that gave 1 or 2 stars.
81%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Terminix for cockroach extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.349
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.87
Usually paidThe price range customers picked most often for this job.$40–60
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$58–$188
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 76/100.How Job match is calculatedBuilt only from reviews Google tagged “Cockroach extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#7 / 20
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.95%

All 349 Google reviews tagged “Cockroach extermination” · showing 60

★★★★★ Andrew · Edited 3 days ago

Effective, persistent, knowledgeable service techs. Bruce is great.

Paid $40–60Reasonable priceCockroach extermination+ Responsiveness+ Professionalism
★★★★★ Janet · Edited a week ago

They get rid of unwanted guest fast👀friendly and efficient and service

Termite exterminationCockroach extermination
★★★★★ Former · Edited a week ago

Richard Rodriguez, my Terminix technician is always very communicative, expressing when he’ll arrive and what was completed on the day of appointment. Excellent service, excellent communication all the way around! Truly a valuable asset to the Terminix team!!!

Termite exterminationSpider exterminationGeneral pest inspection+ Punctuality+ Quality+ Professionalism
★★★★★ RC · Edited a week ago

I had an amazing experience. Will use again!

Ant exterminationCockroach exterminationMosquito extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Victoria · Edited 3 weeks ago

Thank you Ali for taking care of our home. Always very attentive and does his work very well!

Paid $120–140Reasonable priceGeneral pest inspectionCockroach exterminationBee extermination
★★★★★ Maria · 3 weeks ago

Eric Newberry was very efficient and explained what he was doing to get rid of the roaches.

Cockroach extermination
★★★★★ Suzanne · a month ago

Aric Newberry very kind and did everything I asked. Did an exceptional job outside the house.

Paid $120–140Reasonable priceTermite exterminationGeneral pest inspectionCockroach extermination
★★★★★ Janice · Edited a month ago

Debron was excellent , very polite and thorough. He is truly an asset to the company, because of him I would encourage my friends and family to give Terminex a call .. become a customer. The technician I am referring to is Devon Anderson

Reasonable priceHome inspectionHornet & wasp exterminationRodent extermination
★★★★★ Stevie · 2 months ago

Joe Heist comes regularly up to DeLand to keep my house safe from critters. I have three beautiful trees so my house gets a seasonal rush of bugs - they all stay out or die thanks to Joe. Terminix also set up termite bait stations around the exterior to protect the hardwood and used fiberglass insulation in my attic…

Paid $100–120Reasonable priceHornet & wasp exterminationTermite exterminationSpider extermination
★★★★★ Janyce · Edited 2 months ago

I use Terminix to prevent against bugs. The company is great and I am always able to talk to a live person rather than following a ton of phone prompts. So far I have had the best and very knowledgeable technicians. Major kudos to Mathew and Francisco who are always patient with me and help to address any concerns!

Bug & insect exterminationCockroach exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
★★★★★ Edeline · Edited 3 months ago

Ramon has been coming to my place for months now. He’s very knowledgeable and takes his time. I’m super impressed with the results. No creepy crawlers anywhere! 🥳

Paid $20–40Great priceCockroach extermination
★★★★★ Lucimara · 3 months ago

Solve my problem with ants and very professional technician

Great priceHome inspectionHornet & wasp exterminationGeneral pest inspection
★★★★★ MG · Edited 4 months ago

Very effective treatment. I have had very few to no pests inside my home, with no apparent harm done to the critters or plants directly outside my house. (There are a lot of tiny lizards and at least one snake that live in the hedges along the front side of my house, and it really would have upset me if they had…

Reasonable priceCockroach extermination
★★★★★ Yolanda · 4 months ago

After getting a few price quotes, I went with Terminix and I made the right choice. Excellent service, affordable cost and no bugs after the first service treatment!

Paid $40–60Great priceGeneral pest inspectionCockroach exterminationBug & insect extermination
★★★★★ Karena · 5 months ago

Jonny was very knowledgeable, quick & efficient! Thank you!

Paid $20–40Reasonable priceSpider exterminationGeneral pest inspectionCockroach extermination
★★★★★ sidney · Edited 7 months ago

Bruce Hicks is a happy familiar face. He took care of my elderly parents house, and now ours.

Paid $40–60Great priceAnt exterminationBug & insect exterminationCockroach extermination
★★★★★ Alicia · Edited 7 months ago

My technician, BRUCE is like Jesus, always on time. Very professional and gets the job done!!!

Paid $40–60Great priceGeneral pest inspectionCockroach extermination
★★★★★ Joshua · Edited 8 months ago

Alex Kelly was our assigned agent and he did an amazing job! Showed up on time, answered all of my questions, and took care of everything. I would highly recommend this company and specifically this agent!

Paid $40–60Reasonable priceHome inspectionCockroach exterminationBug & insect extermination
★★★★★ Solangel · Edited 8 months ago

Richard Rodriguez Excelente servicio y atención personalizada,estamos muy satisfechos con su trabajo.por años con nosotros,Es Alguien en quien confiamos ciegamente el cuidado de nuestra casa contra todo tipo de plagas.

Reasonable priceHome inspectionHornet & wasp exterminationSpider extermination
★★★★★ Pam · Edited 9 months ago

I have always used Terminix for my termite control. They notify ahead of arrival, efficiently do the inspection, leave a report and follow up. Highly recommend.

Ant exterminationCockroach exterminationRodent extermination
★★★★★ ISIRA · 10 months ago

La atencion fue rapida y eficiente.

Paid $200+Reasonable priceCockroach extermination
★★★★★ Briana · 10 months ago

Eric has always been super helpful and effective at his job. He's also quite friendly.

Reasonable priceHornet & wasp exterminationSpider exterminationGeneral pest inspection
★★★★★ Daniel · Edited 11 months ago

John Taylor was our service rep. He is friendly,polite and professional. He let us know when he arrived, asked us was there issues with pests and completed his service. He let us know when he was finished. Very pleased with overall service.

Ant exterminationCockroach exterminationHornet & wasp extermination
★★★★★ Tamara · Edited 11 months ago

The terminix technician Mr Eric Newberry. Was a very professional ,reliable, respectful and explained everything what was he did during the pest control process. Thanks for the help terminix. .

Bug & insect exterminationCockroach exterminationHornet & wasp extermination+ Punctuality
★★★★★ Griselle · Edited 11 months ago

Eric Newbery very proffessional

Paid $40–60Great priceHome inspectionGeneral pest inspectionCockroach extermination
★★★★★ lergia · Edited 11 months ago

Michael Harris was very nice and serviced the areas I had concerns also very professional at he's work. Thank you

Paid $40–60Great priceHome inspectionHornet & wasp exterminationSpider extermination
★★★★★ michael · Edited a year ago

Richard Rodiguez was excellent

Spider exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality
★ Angel · a year ago

Just under 12 weeks and still the bugs are here. The technician Alex arrives in the morning and tells me, he doesn’t have sticky traps with him, full well knowing he is serving homes all day. Stickie traps seem to be the only thing that is working. They have changed the formula of the spray to no avail. I have to…

Paid $200+OverpricedCockroach extermination
★★★★★ Christina · Edited a year ago

Eric Newberry have done an amazing job at my house. He keeps me informed about any findings and the overall status of the home. He also provides good recommendations to help us maintain our house free of pest. Very professional! Thanks Eric!

Ant exterminationBed bug exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Luis · a year ago

Tech was really friendly, did job really well and explained details about everything.

Reasonable priceGeneral pest inspectionCockroach extermination
★★★★★ Barbara · Edited a year ago

I always like that they inform me several days ahead when they will be arriving so I can be home to let them know if I am having concerns. Marion Roberts, who does my quarterly pest control, is professional, knowledgeable and courteous.

Ant exterminationCockroach exterminationSpider extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Amy · Edited a year ago

Alex Kelly was great, had a lot of knowledge and we feel like he did a very thorough job.

Cockroach extermination+ Value
★★★★★ malenda · Edited a year ago

Technician Erik Newberry was very punctual, helpful and very professional.

Ant exterminationCockroach exterminationSpider extermination
★★★★★ Lloyd · Edited a year ago

I have been getting great service from Eric Newberry. Thank you, so much!

Reasonable priceHome inspectionHornet & wasp exterminationGeneral pest inspection
★★★★★ Elba · Edited a year ago

Ali was very professional and did a fantastic job. He took care of problems before I even mentioned them.

Reasonable priceSpider exterminationGeneral pest inspectionCockroach extermination
★★★★★ Terry · a year ago

I’d like to share my appreciation for the excellent service provided by Bruce during his recent visit to treat our home. From the moment he arrived, Bruce was courteous, professional, and clearly knowledgeable in his field. He took the time to explain the treatment process thoroughly, answered all of our questions…

Reasonable priceCockroach extermination
★ Beth · a year ago

We initially called for roaches, we're told that they'd come out two times for $222 and then we could decide whether to extend. After that phone call, everything went to heck. From signing us up for something that was different than promised to never getting a full inspection, a threatening exterminator, to the…

OverpricedRodent exterminationGeneral pest inspectionCockroach extermination
★★★★★ Rhonda · Edited a year ago

Michael is very thorough and professional. He always does a great job.

Reasonable priceRodent exterminationGeneral pest inspectionCockroach extermination
★★★★★ JCC · a year ago

Eric Newberry was great, good advice

Cockroach extermination
★★★★★ Katriela · a year ago

Thank you everyone at Terminix for the work that you do! We value transparency and honesty, and every step of the process is explained in full detail. Your serviceman Wilson is very thorough, asking questions to understand the depth of the situation we have, and treating all of the trouble spots in the house. This…

Great priceHome inspectionCockroach extermination
★★★★★ Marilia · Edited a year ago

I'm so Thankful for Mr. Richard Rodriguez services, Mr. Richard Rodriguez is a very professional person and his job was extremely excellent he provided me with information about Terminix services, and took time to apply all the fumigation & care that was needed inside and outside the house. He went above and beyond…

Great priceSpider exterminationCockroach exterminationAnt extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Marianne · Edited a year ago

Alejandro was very professional and did a fabulous job.

Reasonable priceRodent exterminationTermite inspectionTermite extermination+ Responsiveness+ Quality+ Professionalism
★★★★★ Amy · a year ago

Ramon was very professional, explained what he was doing and why. Also reminded me of upcoming appointment.

Reasonable priceCockroach exterminationAnt extermination
★★★★★ Hector · Edited a year ago

Eric Newberryalways does a great job around my home

Termite inspectionSpider exterminationCockroach extermination+ Professionalism
★★★★★ Fran · Edited a year ago

The price for terminix is excellent for the amount of quality service that I get. They're always on time they always do an excellent job and they are truly professional at what they do.Devon is very nice and he is very friendly and professional.

Home inspectionRodent exterminationTermite inspection
★★★★★ Floridian · Edited a year ago

Greg English did a supreme Regular services! He is professional, and he cares his customers concerns. I am very happy with his service.

Hornet & wasp exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ john · Edited a year ago

Excellent service! All service technicians are very knowledgeable about Terminx and their job performances are great…Eric Newberry is very knowledgeable about his job and Terminx. Eric Newberry did an excellent job and he is very friendly with awesome customer service skills. Job well done Eric!

Spider exterminationGeneral pest inspectionCockroach extermination
★★★★★ Grant · Edited a year ago

Ramon has been very attentive in attacking my roach problem.

Termite inspectionSpider exterminationGeneral pest inspection+ Professionalism
★★★★★ Jason · Edited a year ago

10-25-23 Had some issues. Called my guy Eric Newsberry from terminex. Came early. Came on time. Helped me out so much. Got behind my dishwasher, fridge and oven where we were seeing issues. He dusted and baited everything. Took time to recommend different practices. Eric is the best. Very through.

Cockroach exterminationAnt extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ James · Edited a year ago

We are very pleased with the Terminix service we receive. The technicians are knowledgeable and thorough and friendly. The results are evident and appreciated. We highly recommend this service.

Hornet & wasp exterminationTermite inspectionTermite extermination
★★★★★ Tony · Edited a year ago

The agent was very courteous, respectful, and helpful. Answered any questions that we had and provided a complete report of the services performed.

Hornet & wasp exterminationSpider exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
★★★★★ clarissa · Edited a year ago

I would recommend Terminex mostly because of trust. I like the notifications and that I can communicate with Brandon via text in case I need a specific service like spraying the pool area. He lets me know when he will be on our property and what he has done.That builds trust.

Spider exterminationCockroach extermination
★★★★★ Butch · Edited 2 years ago

Ramon has been my technician for a lot of years now! He is hands-down, the very best! Everyone I’ve had as technicians prior and around his schedule, is good don’t get me wrong, but Ramon truly does take his job serious and with pride! He is very professional, thorough, diligent, and informative, too! His service is…

Home inspectionSpider exterminationFlea & mite extermination+ Quality
★★★★★ João · Edited 2 years ago

Ali is a great tech. Everything done perfectly

Termite inspectionTermite exterminationSpider extermination+ Punctuality+ Quality+ Professionalism
★★★★★ Briana · Edited 2 years ago

Eric Newberry goes above and beyond for us. They don’t make ‘em like this guy anymore. That’s for sure.

Hornet & wasp exterminationSpider exterminationGeneral pest inspection+ Quality
★★★★★ Sharron · Edited 2 years ago

Does what needs to be done

Hornet & wasp exterminationTermite inspectionSpider extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Nair · Edited 2 years ago

Ali Bastidas did a great job like always ,very happy with his service .

Spider exterminationGeneral pest inspectionCockroach extermination+ Responsiveness+ Value
★★★★★ Paul · Edited 2 years ago

Eric Newberry has been servicing my home with Terminix for a while now and I have to say his attention to detail and his knowledge are bar none. Thank you for always being so thorough and professional. I highly recommend Terminix for all of your pest control and pest prevention needs.

Home inspectionSpider exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
★★★★★ James · Edited 2 years ago

They are fast and friendly do a very good job Alex Kelly did a very good job

Ant exterminationBug & insect exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Suzanne · Edited 2 years ago

Very prompt and thorough. The service technician, Ali was courteous and professional. Great experience!

Ant exterminationBee exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality

Show more cockroach extermination reviews (289 more) →

vs category

Blue = Terminix, grey = bed bug exterminators average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 4.87★ (314 reviews)2024-Q2: 4.91★ (466 reviews)2024-Q3: 4.89★ (322 reviews)2024-Q4: 4.54★ (59 reviews)2025-Q1: 4.78★ (140 reviews)2025-Q2: 4.78★ (365 reviews)2025-Q3: 4.93★ (214 reviews)2025-Q4: 4.67★ (86 reviews)2026-Q1: 4.67★ (85 reviews)2026-Q2: 4.46★ (78 reviews)2026-Q3: 4.65★ (113 reviews)2026-Q4: 4.93★ (59 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$960% vs typical bed bug exterminators

Bar = middle half of what customers paid · gold mark = category median.

Great price 24%Reasonable 59%Overpriced 6%Not sure 11%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%19+6.7Reliability 15%22+3.3Craft & service 20%33+6.6Value 10%29+2.9Momentum 8%26+2.1Track record 7%95+6.7Accountability 5%81+4.1Experts Score= 32Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
19
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
22
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
33
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
29
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
26
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
95
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
81

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+680 / −16
Professionalism
+785 / −22
Responsiveness
+630 / −18
Punctuality
+629 / −13
Value
+488 / −14

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