Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
Terminix logoHow the Experts Score is calculatedEach factor is scored 0–100 against the other companies in this category (Satisfaction and Reliability also count absolute quality: 65% absolute, 35% relative), then weighted:Satisfaction 38%60+22.8Reliability 17%46+7.8Craft & service 20%25+5Value 10%71+7.1Momentum 10%82+8.2Replies to reviews 5%87+4.4Experts Score= 55Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.55SCORE

Terminix

Orlando, FL · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #60Position by Experts Score among all companies we track in this category. of 66 bed bug exterminators · 4.8★ from 3,898 Google reviews

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Report card

Percentile vs other bed bug exterminators (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: replies to reviews and momentum; weakest: craft & service.

SatisfactionSatisfaction · 38% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; 65% absolute (3.5★ = 0, 5★ = 100), 35% vs the category.Terminix is better than 60% of bed bug exterminators.B
60
ReliabilityReliability · 17% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months, or the 20 newest if fewer (fewer = better); 65% absolute (0% = 100, 15%+ = 0), 35% vs the category.Terminix is better than 46% of bed bug exterminators.C
46
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review with highlights; 65% absolute (0% = 100, 10%+ = 0), 35% vs the category.Terminix is better than 25% of bed bug exterminators.D
25
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), 35% vs the category.Terminix is better than 71% of bed bug exterminators.B
71
MomentumMomentum · 10% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100.Terminix is better than 82% of bed bug exterminators.A
82
Replies to reviewsReplies to reviews · 5% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), 35% vs the category.Terminix is better than 87% of bed bug exterminators.A
87

Reviews for your job

Customers hired Terminix for 8 kinds of job.

Terminix for bat extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.2
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 2 Google reviews tagged “Bat extermination”

Janice2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Debron was excellent , very polite and thorough. He is truly an asset to the company, because of him I would encourage my friends and family to give Terminex a call .. become a customer. The technician I am referring to is Devon Anderson

Reasonable priceHome inspectionHornet & wasp exterminationRodent extermination
Naomi1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Durand and Mark were really friendly and they were knowledgeable about the job and explained to me step-by-step on what needs to be done to my home. I felt relieved after the work was completed. I am extremely happy with the professionalism the two gentlemen showed. After the job was completed Durand left everything nice and neat, which I appreciate that.

Great priceTermite exterminationBat extermination

Price

$96-11% vs typical bed bug exterminators

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 24%Reasonable 59%Overpriced 6%Not sure 11%

Jobs customers hired them for

JobReviewsCategory typical
General pest inspection474$63–$124
Ant extermination370$56–$246
Cockroach extermination349$91–$323
Spider extermination296$88–$161
Hornet & wasp extermination281$86–$323
Termite inspection209$121–$371
Bug & insect extermination194$73–$133
Termite extermination154$103–$371

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