How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%19+6.7Reliability 15%22+3.3Craft & service 20%33+6.6Value 10%29+2.9Momentum 8%26+2.1Track record 7%95+6.7Accountability 5%81+4.1Experts Score= 32Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.32SCORETerminix
Orlando, FL · Grade DLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #24Position by Experts Score among all companies we track in this category. of 29 bed bug exterminators · 4.8★ from 3,898 Google reviews
Report card
Percentile vs other bed bug exterminators (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: track record and accountability; weakest: satisfaction.
Reviews for your job
Customers hired Terminix for 8 kinds of job.
Terminix for cockroach extermination
Clear ✕All 349 Google reviews tagged “Cockroach extermination” · showing 160
Effective, persistent, knowledgeable service techs. Bruce is great.
They get rid of unwanted guest fast👀friendly and efficient and service
Richard Rodriguez, my Terminix technician is always very communicative, expressing when he’ll arrive and what was completed on the day of appointment. Excellent service, excellent communication all the way around! Truly a valuable asset to the Terminix team!!!
I had an amazing experience. Will use again!
Thank you Ali for taking care of our home. Always very attentive and does his work very well!
Eric Newberry was very efficient and explained what he was doing to get rid of the roaches.
Aric Newberry very kind and did everything I asked. Did an exceptional job outside the house.
Debron was excellent , very polite and thorough. He is truly an asset to the company, because of him I would encourage my friends and family to give Terminex a call .. become a customer. The technician I am referring to is Devon Anderson
Joe Heist comes regularly up to DeLand to keep my house safe from critters. I have three beautiful trees so my house gets a seasonal rush of bugs - they all stay out or die thanks to Joe. Terminix also set up termite bait stations around the exterior to protect the hardwood and used fiberglass insulation in my attic…
I use Terminix to prevent against bugs. The company is great and I am always able to talk to a live person rather than following a ton of phone prompts. So far I have had the best and very knowledgeable technicians. Major kudos to Mathew and Francisco who are always patient with me and help to address any concerns!
Ramon has been coming to my place for months now. He’s very knowledgeable and takes his time. I’m super impressed with the results. No creepy crawlers anywhere! 🥳
Solve my problem with ants and very professional technician
Very effective treatment. I have had very few to no pests inside my home, with no apparent harm done to the critters or plants directly outside my house. (There are a lot of tiny lizards and at least one snake that live in the hedges along the front side of my house, and it really would have upset me if they had…
After getting a few price quotes, I went with Terminix and I made the right choice. Excellent service, affordable cost and no bugs after the first service treatment!
Jonny was very knowledgeable, quick & efficient! Thank you!
Bruce Hicks is a happy familiar face. He took care of my elderly parents house, and now ours.
My technician, BRUCE is like Jesus, always on time. Very professional and gets the job done!!!
Alex Kelly was our assigned agent and he did an amazing job! Showed up on time, answered all of my questions, and took care of everything. I would highly recommend this company and specifically this agent!
Richard Rodriguez Excelente servicio y atención personalizada,estamos muy satisfechos con su trabajo.por años con nosotros,Es Alguien en quien confiamos ciegamente el cuidado de nuestra casa contra todo tipo de plagas.
I have always used Terminix for my termite control. They notify ahead of arrival, efficiently do the inspection, leave a report and follow up. Highly recommend.
La atencion fue rapida y eficiente.
Eric has always been super helpful and effective at his job. He's also quite friendly.
John Taylor was our service rep. He is friendly,polite and professional. He let us know when he arrived, asked us was there issues with pests and completed his service. He let us know when he was finished. Very pleased with overall service.
The terminix technician Mr Eric Newberry. Was a very professional ,reliable, respectful and explained everything what was he did during the pest control process. Thanks for the help terminix. .
Eric Newbery very proffessional
Michael Harris was very nice and serviced the areas I had concerns also very professional at he's work. Thank you
Richard Rodiguez was excellent
Just under 12 weeks and still the bugs are here. The technician Alex arrives in the morning and tells me, he doesn’t have sticky traps with him, full well knowing he is serving homes all day. Stickie traps seem to be the only thing that is working. They have changed the formula of the spray to no avail. I have to…
Eric Newberry have done an amazing job at my house. He keeps me informed about any findings and the overall status of the home. He also provides good recommendations to help us maintain our house free of pest. Very professional! Thanks Eric!
Tech was really friendly, did job really well and explained details about everything.
I always like that they inform me several days ahead when they will be arriving so I can be home to let them know if I am having concerns. Marion Roberts, who does my quarterly pest control, is professional, knowledgeable and courteous.
Alex Kelly was great, had a lot of knowledge and we feel like he did a very thorough job.
Technician Erik Newberry was very punctual, helpful and very professional.
I have been getting great service from Eric Newberry. Thank you, so much!
Ali was very professional and did a fantastic job. He took care of problems before I even mentioned them.
I’d like to share my appreciation for the excellent service provided by Bruce during his recent visit to treat our home. From the moment he arrived, Bruce was courteous, professional, and clearly knowledgeable in his field. He took the time to explain the treatment process thoroughly, answered all of our questions…
We initially called for roaches, we're told that they'd come out two times for $222 and then we could decide whether to extend. After that phone call, everything went to heck. From signing us up for something that was different than promised to never getting a full inspection, a threatening exterminator, to the…
Michael is very thorough and professional. He always does a great job.
Eric Newberry was great, good advice
Thank you everyone at Terminix for the work that you do! We value transparency and honesty, and every step of the process is explained in full detail. Your serviceman Wilson is very thorough, asking questions to understand the depth of the situation we have, and treating all of the trouble spots in the house. This…
I'm so Thankful for Mr. Richard Rodriguez services, Mr. Richard Rodriguez is a very professional person and his job was extremely excellent he provided me with information about Terminix services, and took time to apply all the fumigation & care that was needed inside and outside the house. He went above and beyond…
Alejandro was very professional and did a fabulous job.
Ramon was very professional, explained what he was doing and why. Also reminded me of upcoming appointment.
Eric Newberryalways does a great job around my home
The price for terminix is excellent for the amount of quality service that I get. They're always on time they always do an excellent job and they are truly professional at what they do.Devon is very nice and he is very friendly and professional.
Greg English did a supreme Regular services! He is professional, and he cares his customers concerns. I am very happy with his service.
Excellent service! All service technicians are very knowledgeable about Terminx and their job performances are great…Eric Newberry is very knowledgeable about his job and Terminx. Eric Newberry did an excellent job and he is very friendly with awesome customer service skills. Job well done Eric!
Ramon has been very attentive in attacking my roach problem.
10-25-23 Had some issues. Called my guy Eric Newsberry from terminex. Came early. Came on time. Helped me out so much. Got behind my dishwasher, fridge and oven where we were seeing issues. He dusted and baited everything. Took time to recommend different practices. Eric is the best. Very through.
We are very pleased with the Terminix service we receive. The technicians are knowledgeable and thorough and friendly. The results are evident and appreciated. We highly recommend this service.
The agent was very courteous, respectful, and helpful. Answered any questions that we had and provided a complete report of the services performed.
I would recommend Terminex mostly because of trust. I like the notifications and that I can communicate with Brandon via text in case I need a specific service like spraying the pool area. He lets me know when he will be on our property and what he has done.That builds trust.
Ramon has been my technician for a lot of years now! He is hands-down, the very best! Everyone I’ve had as technicians prior and around his schedule, is good don’t get me wrong, but Ramon truly does take his job serious and with pride! He is very professional, thorough, diligent, and informative, too! His service is…
Ali is a great tech. Everything done perfectly
Eric Newberry goes above and beyond for us. They don’t make ‘em like this guy anymore. That’s for sure.
Does what needs to be done
Ali Bastidas did a great job like always ,very happy with his service .
Eric Newberry has been servicing my home with Terminix for a while now and I have to say his attention to detail and his knowledge are bar none. Thank you for always being so thorough and professional. I highly recommend Terminix for all of your pest control and pest prevention needs.
They are fast and friendly do a very good job Alex Kelly did a very good job
Very prompt and thorough. The service technician, Ali was courteous and professional. Great experience!
Professional and friendly. Pedro Lopez
Excellent Service! Eric Newberry was excellent explaining every thing that can help to prevent pest at home. Excellent resource.
Joe Scelzo was an awesome tech...my very favorite. He was friendly and professional and was a great listener to my needs around the home. I am very thankful for him. He also notified me the day prior which I loved too.
Richard Rodriguez is the best technician ever
Received phenomenal service from Ali today. He was quick, effective, and knowledgeable. Terminix ALWAYS provided excellent service.
Eric Newberry does great work every time he visits. Thank you!
I put a 1 star because there isn’t an option to put 0. I scheduled a service explained to the guy we live in a towable trailer but it’s permanent. We don’t move it. Been at the same lot 3 years. He said no problem we can definitely take care of you but I have to take payment to schedule anything. So I packed the…
Their communicative they always call on their eta professional carry themselves with dignity and treats one with respect on time the time punctual on arrival and if their behind they communicate and responsive if a question is asked they give you the appropriate time to inform their good quality of service and value excellent EXCELLENT !!
Our guy Joe is absolutely amazing. Provide excellent customer service super friendly and did an outstanding job.
Joe was very friendly and informative. He was very attentive to my concerns and addressed them appropriately.
We had a follow up visit with Eric Newberry, he is great as always! Very thorough and educational, as long as Eric services our home we will stay with Terminx!
Great service from Eric Newberry
I’m very pleased with Eric Newberry service always goes above and beyond his work and very kind and professional.
Excelente servicio súper rápido y cumplidos
Joe was a professional, very friendly and arrived as scheduled. He asked if we had any concerns and he addressed them attentively. He detailed what he would be executing so our concerns would be taken care of. We felt we were taken care of and he demonstrated be very genuine. Thank you Joe!
Pedro Lopez is a TERRIFIC GENTLEMAN who does an OUTSTANDING job!
Barrier around home, inside pest nanegement, termite protection
The service performed by Eric Newberry is top notch. He keeps us informed of everything, very professional.
Very good
Excellent service. Great with keeping up to part with our homes needs.
After trying so many different services, Terminix is the only one that actually worked for my house. I was lucky enough to have Mr. Nichols as my technician. This guy is like a professor of pest control. His knowledge on the topic is unmatched and the level of professionalism he carries makes the experience all around great.
Tenants left the home infested with roaches which is one of the worst things you can do to a landlord cause you cannot rent a home with these pests. I would never do that. I don’t know how the Tennant could live with roaches. Francisco Rivera my Terminex technician explained the services and showed me how…
Very good experience
La puntualidad en el servicio y la amabilidad de su personal
Excellent
I receive monthly treatments complimentary at my apartment complex and have always received a perimiter spray to keep bugs away. I do not have any type of infestation. I asked for the man who came to treat to do this type of treatment and instead he spray this white solution all over my windows fridge, floors. 2…
Francisco Rivera was the tech in Saint Cloud. His amazing worked on all my house and was very informative. I’m pleased
Eric, the Terminix Technician is amazing--He is very professional and very knowledgeable! We appreciate having such high quality employees sent to our home for this service. ThankYOU!
The Representative in the phone was very polite, professional and cordial,always trying to be helpful and considerate of the customer and accommodating with service dates, the pest control agents are nice and try to do their job, it's the products used that aren't as effective as advertised,that's the only disappointment with this pest controcompany
Our provider was very knowledgeable and professional.
Great service!
Jason Nichols is very professional, knowledgeable, respectful , always on time and meticulous to do his job.
Jason is a great representative for Terminix. He always comes on time and is very friendly. I recommend him to anyone.
Lucas was awesome. My previous interaction with other offices(Bradenton) was horrible!! 10 min in and out. F that office! Now that the Tampa office has my area, hallelujah!! My man Lucas is on top of it!! Cleaned out all the webs and nests on the outside too! Their products have always been top notch. It’s some of…
Jason went above and beyond his responsibilities to make sure the place was well treated, so the family can safely move in the townhouse. Jason spent extra time at the location, addressed all the pets activities and customers’ concerns, and offered the follow up treatment plan. Thanks!
The field staff are outstanding, the administration a catastrophe.
Definitely will use the service again. Our technicians are the best.
Knowledgeable
Jason Nichols was a total professional. Explained everything in detail and did an excellent job
The treatment recommended and administered by our technician, Jason Nichols, for the cockroaches has been very effective. With each visit he has explained the procedure in a clear and precise manner and has been patient in answering any questions I had. Thanks a million Jason!!
Jason Nichols was professional, diligent, and expert as the Terminx service provider. Excellent service.
So worth the price! Excellent service and very happy outcome. Ty terminix for making our home livable again. No more roches!! Yeyyy!! Will continue working only with them.
Great communication. Price was affordable. Schedule times were convenient.
I highly recommended Terminex to everyone :) Very friendly but professional. Explained everything that needs to be done. He recommended some special services that the company offers.
HUGE THANK YOU TO CALVIN LENNON AND MYKE GRAFALS!!! I was able to schedule my appointment next day (which I understand might not always be available)! They were punctual and fast. Explained the entire process to me step by step and I was even left with notes about what kind of pests they found and what was used to…
Excelente
This morning I had the pleasure to be serviced by Laura from Terminex. She was amazing, polite and very professional. She answered all of my questions and addressed the issues mentioned. Her customer services skills are to the roof. Needless to say this days many companies are lacking good custom service. I hope…
Duane & Terminix are really great. Especially Duane. He is ALWAYS prompt and courteous. He always asked how my family are doing and remembers stuff we talked about months ago.
Marcus Moore came today to spray for fleas, he was excellent, very professional, polite and helpful to me. I am very satisfied with my service today and my continued regular service!
I’m not certain I explained my concern he said he was going to do the outside then I went to see what was taking soblong to come spray inside he was gone
Terminix has been treating my house since the first day I bought it (almost 4 years now) they gave me peace of mind from all the termites since then ... they do high quality job and always on time especially the Technician Jessica Liberatore very nice, polite, and professional.... I highly recommend terminix
Wonderful
Very thorough and professional. Treated areas in need and willing to come back at no cost if necessary.
I've been using them for 3+ years and I've been really happy with their service. I don't have any bug issues in my house or ant problem in my yard. There is really nothing I can complain about so I have to give it a 5 start. I'll update if any changes.
Ali has always been very responsive to our pest-control needs both inside and out.
Happy to have this company servicing my property. Very easy to deal with. The tech was prompt, profesional, respectful and knowledgeable. A1 service across the board. Looking forward to pest free future for my pets and home.
Have large oak tree in back yard, draws roaches so like to have outside of house sprayed.
A little pricey but polite and effective service. Will return quickly if necessary.
I have used terminix for approx 4 years and have no complaints with their service. Technicians are professional, friendly and show up as scheduled
Excellent service, communication of appointment and polite technician.
Richard is excellent! Recommended 👍
Amazing experience, he taught me some of the top reasons why the bugs were attracted to the home and it was things I never even thought about. It was a rental property so he showed me what to look out for and what to patch up when I own my home, and I didn't realize that my wife buying all her amazon stuff and…
Monthly service for bugs in general. No need to worry about bugs inside because they kill them outside before they get in. If we do see bugs inside they come out and service the inside as well.
Terminix is a well-established reliable service with an excellent reputation (per Google). We hired Terminix as the best and best-priced of 3 estimates we obtained. Terminix is easy to work with. Our technician, Francisco Rivera, was professional, knowledgeable, and personable. He showed up within the timeframe…
EXCELLENT
We've had our house serviced by Terminix several times and it has gone very well. Our technician Antwon had done an excellent job helping to educate us on better prevention and has been extremely professional and helpful on his visits. We've had service for years and he's the best we have ever dealt with.
NO PESTS! and animals are safe!
Calvin was engaging and willing to listen. He even inquired of the previous inspection, jus to make certain that nothing was missed. I highly recommend this
Gave advanced noticed of appointment, arrived on time, provided solid feedback, professional and I got less bugs. Best of all I barely had to put much thought into it! Easypeasy!
The Terminix rep will text you in advance, not a auto generated text, and asks of issues that need addressing. He will also call, just to make sure that everything is covered. You can't beat the service, protection or value. Terminix for the win!
Excellent communication, professional, reliable, and it works!
I am a terminix customer for more than a year and just renew my contract. However these past few weeks I always see live spiders inside our home inspite of availing the continuous service. I hope terminix will get rid of those spiders again.
Bruce is an excellent technician and his service is 5 star+++.
very professional and experienced. also he went through a lot of research to help me with my questions. thank you for your help and support.
I started getting cockroaches and I called terminix for pest control. Today the technician came over to do the first treatment. His name was Donald, VERY nice guy, super knowledgeable, attentive, and overall very professional. He took the time to explain all the details about the pest control plan I had selected and…
Service was excellent, on time & professional!
Had problem with eggs of cockroaches in dog bones that were in kitchen Pedro sprayed the kitchen and than checked the cabinets. Did a great job.
My service technician Luis was very kind and explained every step of the process to me. He also communicated when he was on the way, to ensure I was home. The treatment seems to be very effective and quick; I haven’t detected anymore bugs in my home. I am very pleased with the service I received and the results.
Well, after 5 days they sprayed I am still finding many German roach in my kitchen. The guy is supposed to comeback next Tuesday but I don't know if they are charging me for this second visit. I paid $190,00 and until now id didn't make any difference. Lets see and I keep writing my feedback.
I bought a house that was infested with thousands of cockroaches. Terminix came and sprayed and baited, then did a follow up visit a few weeks later to make sure they were all gone. Two months later there is still no sign of any cockroaches. This was the most economical company I could find in Orlando, and they were…
Bruce is a great technician.
The service was immediate and the technician was very helpful and such a wonderful experience.
Ali Bastidas is amazing! He truly takes the time to always let me know when he is on the way so i can put my animals up. He takes the time slowly to spray and take care all areas. He stays updated and always comes on time. He even got down a huge wasp nest for me i did not know i even had! Amazing service and definitely recommend.
Scheduling a visit was quick and easy. The technician was helpful, informative, quick, and respectful of my home.
Technician is highly qualified and very professional, explained what he was doing and answered all my questions and what I appreciated the most is that he was able to communicate with me in my native language Spanish. I'm very satisfied with this service!!!
Technicians are very very good. Phone people not so much
Very good. Very professional.
I appreciate Pedro taking time to address my concerns and explaining what steps he is taking to prevent pest from invading my house. I am glad I made the call with Terminix and look forward to continue to receive great service in the future.
My previous review was edited to remove the write up leaving just the stars. My complaint is that the price charged seems to be based on what they think the person can pay (expensive neighborhood gets charged more) versus the cost of the service.
The bugs are gone.
I moved into a rental infested with German roaches. Terminix was at my house every 14 days to spray for these nasty little critters. It took about 4 months of treatments every 2 weeks, but eventually the house was free of them. I would highly recommend the service. It's affordable and they go above and beyond to…
I cancel my service after 3 services. Poor lowsy extermination performance. RUDE & UNPROFESSIONAL Techs. Exterminate a 2500 square feet house outside in less than 8 minutes. I will not recommend them.
I fought these nasty critters for months..finally called Terminix and my problem was solved so quickly I'm mad at myself for waiting so long to make that call
Thank you so much for sending Oscar Ostos, he is by far the most knowledgeable and professional technician we have met. Mr. Ostos is first-class and Terminix should be honored to have him as an ambassador of the brand. To Oscar, thanks again for educating us and caring for us like family.
I have cockroaches, so I have the Terminix man to come regularly to spray and get rid of these creatures. He calls and I explain where I see them most and he comes and takes care of my concerns.
Paul E. addressed all of my families questions regarding ant behavior and water bug habitation. He walked through our home with us and listened to our concerns.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General pest inspection | 474 | $63–$119 |
| Ant extermination | 370 | $48–$189 |
| Cockroach extermination | 349 | $58–$188 |
| Spider extermination | 296 | $85–$152 |
| Hornet & wasp extermination | 281 | $71–$214 |
| Termite inspection | 209 | $128–$371 |
| Bug & insect extermination | 194 | $63–$126 |
| Termite extermination | 154 | $70–$292 |
