COCKROACH CONTROL · SUFFOLK, VA
Terminix logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%11+3.9Reliability 15%26+3.9Craft & service 20%43+8.6Value 10%12+1.2Momentum 8%12+1Track record 7%56+3.9Accountability 5%94+4.7Experts Score= 27Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.27SCORE

Terminix

Better than 13% of cockroach control · #35 of 40

4.8★1,104 Google reviewsGoogle star rating as shown on Google Maps.
4.77★last 12 monthsAverage stars on reviews from the last 12 months only.
1.8%1–2★ in 2 yrs (avg 1.3%)Share of reviews from the last 24 months that gave 1 or 2 stars.
98%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Terminix for spider extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.52
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.85
Usually paidThe price range customers picked most often for this job.$100–120
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$55–$179
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 63/100.How Job match is calculatedBuilt only from reviews Google tagged “Spider extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#35 / 37
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 52 Google reviews tagged “Spider extermination” · showing 20

★★★★★ Antinio · 2 days ago

Dave, is the man. He explains everything so well. Thank you for all you do.

Home inspectionSpider exterminationBug & insect extermination
★★★★★ Penny · 6 days ago

Chris does an excellent job for us. I would trust him to treat even the inside of I wasn't there. Very courteous and truly cares about what he does and his client. We highly recommend him. I've turned down others that were cheaper because we trust him!

Paid $80–100Reasonable priceHome inspectionHornet & wasp exterminationTermite inspection
★★★★★ Eric · Edited 3 weeks ago

I always get good, professional, friendly service from Terminix. Thanks!

Paid $120–140Reasonable priceHornet & wasp exterminationSpider extermination
★★★★★ Joyce · 3 months ago

Ryan, out of the Smithfield office, just left our home and I must say, he listens to the concerns and accomplishes the tasks that need done to give me peace of mind. He is super friendly and very professional!

Great priceSpider exterminationGeneral pest inspectionAnt extermination
★★★★★ Jon · 4 months ago

Dave was a great tech, he was very polite and very thorough. I will request him to be my tech going forward and I’m very happy with the service

Paid $160–180Reasonable priceSpider exterminationMosquito exterminationBug & insect extermination
★★★★★ Robert · Edited a year ago

Oh yes terminex has been very very good for us and I would highly recommend them for anybody in town their technicians are very kind thoughtful and professional I would use them again for any type of pest control that I would be and Leon is an excellent I repeat excellent technician

Paid $100–120Great priceSpider exterminationGeneral pest inspectionBug & insect extermination
★★★★★ Sandi · a year ago

Always friendly and courteous as well as knowledgeable, professional and takes pride in doing his job properly and completely, no matter the weather!

Paid $100–120Not sureSpider exterminationGeneral pest inspection
★★★★★ Michael · a year ago

My service today was by Antonio Tubbs. He displayed excellent customer service. He was very professional. He did everything I asked him to do. I would highly recommend him!👍🏽

Paid $160–180Reasonable priceHome inspectionRodent exterminationSpider extermination
★★★★★ Allan · a year ago

Antonio does great job as usual and good person to talk too

Paid $80–100Reasonable priceRodent exterminationSpider exterminationCockroach extermination
★★★★★ Roy · a year ago

I was incredibly impressed by Mr.Antonio professionalism and work ethic when he arrived at my house. Mr. Antonio also had knowledge on questions that I asked him about. His deep understanding and professionalism really is top tier.

Great priceHome inspectionHornet & wasp exterminationRodent extermination
★★★★★ Monique · a year ago

Antonio, very awesome. He did excellent job inside and outside!

Reasonable priceRodent exterminationTermite inspectionTermite extermination
★★★★★ Anne · a year ago

Antonio was very personable and efficient!

Reasonable priceRodent exterminationSpider exterminationMosquito extermination
★★★★★ Shani · a year ago

Antonio #1654 was referred by a good friend of mine and his services did not disappoint. Antonio’s work speak for itself and his customer service is beyond exceptional. I will definitely use him in the near future. Thank you for coming out and taking care of my problem definitely appreciate you.

Spider exterminationBug & insect extermination
★★★★★ stanley · Edited 2 years ago

Terminix sent out one of the best technician I've seen in a long time. Antonio was very professional and consistent in answering all questions. He preformed his job well. He took his time, didn't rush. Take you Antonio! Tech#1654

Bug & insect exterminationHome inspectionRodent extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Maria · Edited 2 years ago

Antonio Tubbs 1654 excellent and professional service

Ant exterminationCockroach exterminationMosquito extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Kandace · 3 years ago

They did an awesome job and was able to explain the process to us step by step. They prices were higher than the company we have used in the past. However, I felt like the old company was putting a bandaid on the problem versus Terminex coming out and taking care of the problem. They were very professional and…

Ant exterminationBee exterminationBug & insect extermination
★★★★★ Francisco · 3 years ago

Good morning. I had terminix (Smithfield) come Out and top notch service. Antonio tubbs tech # 1654 was as you say. 5 stars. Thank you and I hope this review helps anyone else.

Bug & insect exterminationCockroach exterminationFlea & mite extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ UAVargas · 3 years ago

I'm an Old Portsmouth resident. I recently enjoyed working with Terminix technician #1654, Mr. Tubbs, and cannot recommend their services enough. From start to finish, the experience was exceptional, and the Terminix technician #1654, Mr. Tubbs, went above and beyond to ensure that my pest problem was resolved…

Ant exterminationBed bug exterminationBug & insect extermination+ Responsiveness+ Punctuality+ Quality
★★ Daniel · 3 years ago

we pay for multiple services, but they don't do them, and they dont come when they are scheduled to all the time, like I believe they where suppose to come this, month, and they have not.

Bed bug exterminationBee exterminationBug & insect extermination− Quality− Value
★★★★★ Monica · 3 years ago

Very nice and efficient. Knowledgeable and ready to answer any question.

Cockroach exterminationSpider extermination+ Responsiveness+ Punctuality+ Quality

Show more spider extermination reviews (32 more) →

vs category

Blue = Terminix, grey = cockroach control average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 4.96★ (107 reviews)2024-Q2: 5.00★ (30 reviews)2024-Q3: 4.95★ (38 reviews)2024-Q4: 4.93★ (14 reviews)2025-Q1: 4.89★ (53 reviews)2025-Q2: 4.98★ (238 reviews)2025-Q3: 4.87★ (75 reviews)2025-Q4: 4.82★ (22 reviews)2026-Q1: 4.85★ (27 reviews)2026-Q2: 4.67★ (43 reviews)2026-Q3: 4.76★ (25 reviews)2026-Q4: 5.00★ (16 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$116+2% vs typical cockroach control

Bar = middle half of what customers paid · gold mark = category median.

Great price 27%Reasonable 60%Overpriced 3%Not sure 11%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%11+3.9Reliability 15%26+3.9Craft & service 20%43+8.6Value 10%12+1.2Momentum 8%12+1Track record 7%56+3.9Accountability 5%94+4.7Experts Score= 27Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
11
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
26
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
43
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
12
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
12
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
56
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
94

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+160 / −5
Professionalism
+197 / −1
Responsiveness
+144 / −1
Punctuality
+171 / −0
Value
+128 / −7

Compare with