How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%9+3.2Reliability 15%31+4.6Craft & service 20%37+7.4Value 10%19+1.9Momentum 8%83+6.6Track record 7%64+4.5Accountability 5%99+5Experts Score= 33Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.33SCORETerminix
Suffolk, VA · Grade DLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #32Position by Experts Score among all companies we track in this category. of 40 cockroach control · 4.9★ from 1,842 Google reviews
Report card
Percentile vs other cockroach control (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: accountability and momentum; weakest: satisfaction.
Reviews for your job
Customers hired Terminix for 8 kinds of job.
Terminix for ant extermination
Clear ✕All 101 Google reviews tagged “Ant extermination” · showing 80
Big thank you’s to Dave our technician and Nicole for setting the appointment for Dave to come out and take care of our issue so quickly. We appreciate your expertise, knowledge and promptness.
James was very pleasent and knowledgeable. Did a great job, gave me his card if I need him to come back for any reason.
James is awesome as ever he’s been my constant insect sprayer and has gotten to know the whole fam- even pets. He is super fast, nice, and informative. Terminix is great over all!
Sam was professional, fast, and provided great service!
The technician was incredibly friendly and helpful. Explained every question I had and help me with my Rate. Y’all ought to keep him. He’s a good one. This is a later post the tech just left. He was kind ,thorough and really knows what he was talking about. He solved my problem and treated my yard! I have to say he’s another keeper
Prompt and friendly
knowledgeable, polite, punctual, and listened to our concerns.
We have just started pest control services with Terminix after using another service for several years. Our experience so far has been excellent. We have been very pleased with the service we have received from all of the Terminix people that we have worked with and look forward to continuing to use their services.
I've been with terminix over 10 years and I found a true honest person named Freddie. He has came in and done the complete work on what's supposed to be done . I highly recommend him and I'll give him 3 thumbs up. I recommend him some type of reward. I want him my permanent pest tech ! . Thank you so much Elva Adams
James Tomanj
I'm having a great experience with Terminx. I like that the sales team was not pushy. They explained all the services offered thoroughly. This made it easy for me to select what best suited my pest control needs and my budget. Then my service tech, Marshall Barrett, was awesome. He was very patient with me. I had…
James always does a thorough job, especially clearing the webs under the eaves. 👍🏼👍🏼
Terminix sprayed for pests. Dave is the best, and does a great job. He explains exactly what he is doing and what chemicals are needed.
I have been using Terminix for several years now. We have termite control and general pest control. For general pest control they come out once a quarter. Just had quarterly visit. Our technician was Jordan. It is always a pleasure to see him. He is very friendly, knowledgeable and always on time. We had an issue…
Dave, is a professional every time, he comes out and service our home. The work performed is efficient every visit, send more workers like him.
I love seeing a familiar face instead of a stranger each time. He is swift about doing his job, yet he also engage in friendly conversations. Thank you Justen😃
Thank you Millard Grant for your help
Danny was very professional and informative took care of everything! Make sure I was satisfied and make sure that I understood to give him a call if I have any more issues with my current aunts
Danny B. did a great job taking care of our pest needs. He was quick and to the point with his work. He made it a point to address our concerns and was very courteous about any questions. Definitely look forward to continued pest service from Danny and Terminix.
Called today to change the service we’ve had for the past three years. Needed more treatment of the yard as the pests this spring seem to be more plentiful!! John was very very helpful with answering all my questions in terms I could understand. I appreciate the time he took today to assist me. We’ve been with…
Justin did an outstanding job servicing my interior and exterior. He was very polite and professional. He was very thorough and ensured thar every area was treated sufficiently.
I had the pleasure of having Marshall Barrett to come and provide excellent service inside and outside of my Home I have never had anyone come into my home and service our home like he did in all the years I been a customer with Terminix Thank you Mr. Barrett for all you did to make me feel Happy with the service. Mr & Mrs.Russell
Marques was our technician today and I was so impressed with his kindness and customer service. We love this company and always come back for routine care because you guys hire quality people on top of providing prompt and excellent service. THANK YOU!!!
Thanks much to Marshall Barrett for great service! He was extremely helpful, and he went above and beyond to address our concerns.
Millard is a great technician. He was on time, very courteous, knowledgeable, and went beyond what I expected to take care of our pest issues. I’ve had great results from Terminex over the past three years. I highly recommend them!
Tech was Justin Kemph very professional and friendly
James Toman does a great job and is very efficient and thorough! I appreciate him taking care of my home and keeping all the bugs away!
He was here on time and his team took care of our crawlspace issue. Everyone did a excellent job. Thank You.
Elijah was by far the best tech we have ever had. He is always professional and courteous and loves our animals. I would recommend this company to anyone that uses him. He went above and beyond making sure he got everything done we asked for. Will be requesting him from now on for sure
Tech, Joey, is absolutely amazing. Does the job and handles any concerns. Very good with customers. Don't want anyone else!
Ray was very informative. He comes prepared to do the job with the least amount of encroachment. He’s clean and provides excellent customer service.
My technician James Toman always arrives exactly on time the date of service is available any time we need follow up service! His is highly skilled at his job and remains calm and understanding during some of the not so fun rodant issues !!! Best tech in the 23455
James Toman was great! He explained the service and what was needed.
James was very professional and detailed in my experience. He came in and notated all my problems and drew out what he plans to do during this trip and moving forward. This is my first time using this company and it’s very well worth it. I felt like my money was going to a company who really knows how to solve…
We had an ant problem suddenly this week and our exterminator, James Cross, was very polite, answered my questions and educated me a bit about the process of eliminating ants. We would be pleased to have him come again anytime we have an issue.
Tommy Soskin arrived in a timely manner and met all expectations of service. Very polite and professional.
James Toman at Terminix has been servicing our home for almost 5 years now. He’s very personable and does a great job. Always on time but calls if the schedule changes. We will continue to use and recommend Terminix as long as they service the area!
Scotty is a great field inspector. He assesses the problem and I never have the problem again. He is one of the best technicians they have ever had. Keep him on the Team
I decided to leave a review because I've been having issue after issue, and Terminix is readily to assist me when in need. Prior to Teminix, an independent small business came out and treated my home for termites. Months later, I still had termites, so I called a few local companies. Terminix had a better and more…
We have been Terminix customers for years, because their service works! For today's service call I had the pleasure of meeting Victor. He was very professional and courteous throughout his visit and patient at answering my questions. He was very knowledgeable about the various pests that affect our home life. In…
Victor was very thorough! He made sure to not miss any spots. Always on time and quick to schedule resprays when necessary. Highly recommended for all your pest control needs.
My house had a really bad ant infestation. We didn’t know what to do. Terminix came out and were very knowledgeable. The ants were gone from our house within 2 weeks tops and haven’t been back.
James Toman
James Toman was very thorough and professional. He patiently addressed all my concerns and was eager to help.
Fantastic service. We told Joey about our ant issue and he took care of us. Haven’t seen ants since.
We have used Terminix for years. They are professional and knowledgeable. They call and give you the time they will arrive, and they are always punctual. They always announce their arrival and tell you what they will be doing. Before leaving, they always tell what they found, or what they didn't. James is one of the…
The manager told me he would come this past Monday to check our attic since the exterminator said he saw rat droppings in our attic. The manager never showed up and didn't bother to call or anything. My family and I waited around for an hour past the time he said he would show up. It was very rude and inconsiderate.…
Dave is amazing. He is a great guy and takes his job seriously. I hope to work with him in the future. Thanks again Dave
Excellent service, Christopher R., our tech, is excellent at his job.
Joey was great, very personable, friendly and did a great job.
Been with Terminix for years. Recently moved to a new house and carried over our plan from the old house to the new house (cheaper than starting a new policy). Our new technician Dave Caldwell is even better than our last technician. Dave always has a great disposition and is gracious with his time and knowledge.…
Keith S.was great. He explained what he was going to do and did the proper spraying where I could see the evidence. Thank you for employing men/women that show pride in their work. Sincerely, Denise Freshwater”
Josh was awesome. He was professional, yet compassionate to help me get my house treated before the winter. I'm thankful he was my representative and glad to be apart of the Terminix family. Update January 2022. Since becoming a customer my customer service has been horrible. I paid thousands of dollars to have my…
Dave was a great technician. Very professional, friendly, efficient.
James Toman is very professional, knowledgeable and he listens well. I’m happy with the service.
Dave has always been congenial yet professional in his site visits
Tecnician Keith provided outstanding service! Very respectful and knowledgeable. He gave feedback on all of my concerns and maintained professionalism, thanks for coming by!
Very professional
Thank you for the wonderful and professional work. Keith S has been polite, professional, knowledgeable, and friendly. I look forward to this service every month. Thank you Terminix!
Keith during his visit was a very professional and knowledgeable technician. Went through each step with homeowner about the product and process of the treatments. Would recommend terminex because of reliable technicians like Keith.
This is the second time I used Terminix and I'm still impressed.
We have been blown away by the customer service. Danny is wonderful and responds so quickly. He takes the time to break down your service so you know exactly what they are doing. The scheduling is easy and quick. Very impressed by everyone we’ve dealt with so far.
Dave, is great. Very responsive if we see a bug.
First time with this company and beyond happy with the customer service. Extremely professional, very helpful and nice working man, highly recommend. He was super informative on the issues he solved and I feel so much better can’t wait for their next visit to have my new home bug free! Shout out to James for the superb work!
The professional that arrived to our home for treatment assessed and attacked the main issue, which was German cockroaches, explained how to prevent any further infestation, advised home treatment, and has arrived on time for every call in for treatments with a smile and pleasant demeanor. It went from infestation…
Trey Gabial is a great technician and is always on time. He goes the extra steps to ensure that my home and grounds are well treated and under control .Thanks Trey at Terminex!
James Toman has serviced our home for over a year. Always prompt and professional, will always respond to your messages if need to change your schedule.
James Toman came to our house early after calling ahead to make sure that worked with our schedule, and was quick and concise when it came to his work. Definitely recommend
Pest control service is what was performed by the Terminix rep. Did his usual thorough job as far as I could tell. Pleasant attitude, as always.
JAMES Toman
James Toman was at my work spraying and I spoke to him about my house. He was on the spot. Got my information, met me at my house within 2 hours and job is done! He was professional, very knowledgeable and even brings dog treats! He was awesome and saved my weekend!! Thank you James! You are a true HERO!! Much appreciated!! 10 star service!!!!
I want to express my sincere thanks for the professionalism that is always presented by Mr. Thomas “Tommy” Soskin when he services our properties. We have had an account with Terminix for several years and that is mainly due to the confidence we have in Tommy. He is always on time, courteous and very professional.…
Mr. Benjamin was professional and courteous. Went above and beyond!!! Thank you
When I called they were able to do my home inspection two hours later. Then they were able to do the first treatment that same evening! Both guys were very nice and right on time!!!
I am pleased with service and removal of spider webs.
Priscllia was very polite and effecant. Good customer service
Kelvin was my tech in Norfolk. He is really nice and friendly. He listened to my concerns and took care of all of them.
James Toman was the exterminator who serviced my property. He was very polite, professional and explained everything to me. James called first to find out if he could start early which I was okay with. I had no questions before he left, he was very good at his job.
Bob Heigl has such a GREAT personality! He always shows up on time with a smile on his face. He's AWESOME to work with.
Always professional! Very happy with this service. I do both their termite & bug plans
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Home inspection | 182 | $86–$173 |
| General pest inspection | 177 | $56–$141 |
| Cockroach extermination | 135 | $66–$246 |
| Rodent extermination | 120 | $68–$282 |
| Termite inspection | 112 | $95–$173 |
| Ant extermination | 99 | $80–$246 |
| Bug & insect extermination | 98 | $58–$153 |
| Spider extermination | 74 | $55–$179 |
