How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%9+3.2Reliability 15%31+4.6Craft & service 20%37+7.4Value 10%19+1.9Momentum 8%83+6.6Track record 7%64+4.5Accountability 5%99+5Experts Score= 33Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.33SCORETerminix
Suffolk, VA · Grade DLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #32Position by Experts Score among all companies we track in this category. of 40 cockroach control · 4.9★ from 1,842 Google reviews
Report card
Percentile vs other cockroach control (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: accountability and momentum; weakest: satisfaction.
Reviews for your job
Customers hired Terminix for 8 kinds of job.
Terminix for spider extermination
Clear ✕All 75 Google reviews tagged “Spider extermination” · showing 60
From the start Lance was easy to talk to and understood what I needed to take care of my issues. As an Airbnb owner I needed specific advice and guidance. Lance was awesome. My service technicians were prompt and very professional. Lance is an expert! Thank you Terminix and Lance!!!
James was very pleasent and knowledgeable. Did a great job, gave me his card if I need him to come back for any reason.
James was timely and responsive. Thank you for the great service!
James Toman
We have just started pest control services with Terminix after using another service for several years. Our experience so far has been excellent. We have been very pleased with the service we have received from all of the Terminix people that we have worked with and look forward to continuing to use their services.
Justin called me shortly before arrival to let me know he was on his way. I appreciated that. I mentioned to him how my regular Tech just spritz sprays and not like previous techs that would spray entire baseboards. He explained to me thoroughly the correct process. Justin was very thorough.
James always does a thorough job, especially clearing the webs under the eaves. 👍🏼👍🏼
Terminix employee, Millard Grant came to my home on 01/15/2926. He was very professional, courteous and answer all my questions. He deserves a 10+. He exterminated thoroughly and advised me when he was done. He was very considerate of the animal next door. Great Job!!!
Danny was great and very thorough. It’s nice to have a tech go above and beyond!
My technician Marshall Barrett was great. He arrived 20 minutes early and was very professional. He was able to answer and questions that had. He was proficient in every way. I would recommend Terminix to my friends and family.
Great service, disappointed requested technician was not sent, again.
Called today to change the service we’ve had for the past three years. Needed more treatment of the yard as the pests this spring seem to be more plentiful!! John was very very helpful with answering all my questions in terms I could understand. I appreciate the time he took today to assist me. We’ve been with…
Danny is awesome! Quick service and very friendly! 🙂
Millard grant was great! He was very knowledgeable and had an answer for all of the questions we had. He was pleasant, quick and very thorough.
I had the pleasure of having Marshall Barrett to come and provide excellent service inside and outside of my Home I have never had anyone come into my home and service our home like he did in all the years I been a customer with Terminix Thank you Mr. Barrett for all you did to make me feel Happy with the service. Mr & Mrs.Russell
I have been using Terminex’s services for the past two years, and Scott Kitell has been my technician. He has always been prompt, courteous, and very knowledgeable about keeping my home and yard pest and rodent free! He has a great demeanor and you can tell he prides himself on customer service.
James Toman does a great job and is very efficient and thorough! I appreciate him taking care of my home and keeping all the bugs away!
He was here on time and his team took care of our crawlspace issue. Everyone did a excellent job. Thank You.
Elijah was by far the best tech we have ever had. He is always professional and courteous and loves our animals. I would recommend this company to anyone that uses him. He went above and beyond making sure he got everything done we asked for. Will be requesting him from now on for sure
Justin Kemph is our Terminix technican and we are very pleased with the service he provides. He is always punctual and professional. He communicates well about the service and has an extensive knowledge about what he does. We would recommend anyone to Terminix and if they’re lucky, they just might get Justin as their technician.
Tech, Joey, is absolutely amazing. Does the job and handles any concerns. Very good with customers. Don't want anyone else!
My technician James Toman always arrives exactly on time the date of service is available any time we need follow up service! His is highly skilled at his job and remains calm and understanding during some of the not so fun rodant issues !!! Best tech in the 23455
Ray was my tech for today he was very professional. Took time to make sure he listens to my concerns. He was also teaching a new tech and didn’t let that affect his performance. I am very pleased with his services. He did an outstanding good.
I decided to leave a review because I've been having issue after issue, and Terminix is readily to assist me when in need. Prior to Teminix, an independent small business came out and treated my home for termites. Months later, I still had termites, so I called a few local companies. Terminix had a better and more…
We have been Terminix customers for years, because their service works! For today's service call I had the pleasure of meeting Victor. He was very professional and courteous throughout his visit and patient at answering my questions. He was very knowledgeable about the various pests that affect our home life. In…
Victor was very thorough! He made sure to not miss any spots. Always on time and quick to schedule resprays when necessary. Highly recommended for all your pest control needs.
I was considering ending services because my former technician would not listen to me " the customer ". The former technician informed me that I was delusional about my pest issues, when I saw droppings. I was given a new technician " Joey ". Joey listened and resolved the issues. I am currently pest free. Thank you Joey for GREAT SERVICE!
Danny was a superb inspector. He was very thorough and took the time to explain everything to me as well. Very friendly and knowledgeable gentlemen. Suave was my exterminator, he spent extra time to make sure the house was well covered, as I had a spider emergency, and came out last minute - adding to his…
James Toman Very nice, makes sure you understand everything that is being done Great conversationalist 😅
The manager told me he would come this past Monday to check our attic since the exterminator said he saw rat droppings in our attic. The manager never showed up and didn't bother to call or anything. My family and I waited around for an hour past the time he said he would show up. It was very rude and inconsiderate.…
Excellent service, Christopher R., our tech, is excellent at his job.
Joey was great, very personable, friendly and did a great job.
Been with Terminix for years. Recently moved to a new house and carried over our plan from the old house to the new house (cheaper than starting a new policy). Our new technician Dave Caldwell is even better than our last technician. Dave always has a great disposition and is gracious with his time and knowledge.…
Keith S was very professional and I was very happy with his customer service skills as well as my home treatment.
Josh was awesome. He was professional, yet compassionate to help me get my house treated before the winter. I'm thankful he was my representative and glad to be apart of the Terminix family. Update January 2022. Since becoming a customer my customer service has been horrible. I paid thousands of dollars to have my…
James Toman is very professional, knowledgeable and he listens well. I’m happy with the service.
Dave has always been congenial yet professional in his site visits
Tecnician Keith provided outstanding service! Very respectful and knowledgeable. He gave feedback on all of my concerns and maintained professionalism, thanks for coming by!
James Toman ALWAYS on time. Efficient and very nice! Hard worker, not afraid to go the extra mile! I’m so glad he’s still with Terminix, it makes having treatments not quite so painful!
Keith S. has came to service my house twice since I started my services. He is so awesome . He is so detailed and he made sure thay he inspected the areas prior to application and he answered all of my questions. Even about other critters. Lol. He is definitely on of the best! He was so professional! Thanks so much Keith!
I was happy. The guy was alsome kind sweet
DONT!! worst customer service ever. I saw the rating stars and I'm not even sure how. Don't do it. Customer service reps are rude and gave me false information about my appointment day and time and when I called to inquire was put on hold until another rep answered 15 minutes later. Wow. Save your time and money and…
Keith during his visit was a very professional and knowledgeable technician. Went through each step with homeowner about the product and process of the treatments. Would recommend terminex because of reliable technicians like Keith.
This is the second time I used Terminix and I'm still impressed.
We have been blown away by the customer service. Danny is wonderful and responds so quickly. He takes the time to break down your service so you know exactly what they are doing. The scheduling is easy and quick. Very impressed by everyone we’ve dealt with so far.
From the initial meeting with the rep to the technician who treated the inside and outside of the house, the service was professional, efficient and timely.
First time with this company and beyond happy with the customer service. Extremely professional, very helpful and nice working man, highly recommend. He was super informative on the issues he solved and I feel so much better can’t wait for their next visit to have my new home bug free! Shout out to James for the superb work!
James Toman came to our house early after calling ahead to make sure that worked with our schedule, and was quick and concise when it came to his work. Definitely recommend
Pest control service is what was performed by the Terminix rep. Did his usual thorough job as far as I could tell. Pleasant attitude, as always.
James Toman was at my work spraying and I spoke to him about my house. He was on the spot. Got my information, met me at my house within 2 hours and job is done! He was professional, very knowledgeable and even brings dog treats! He was awesome and saved my weekend!! Thank you James! You are a true HERO!! Much appreciated!! 10 star service!!!!
James Toman is a perfect representation of where professionalism and personable meet. He is always on time very friendly and extremely knowledgeable. He never hesitates at the end of his visit to let us know to give him a call if we need any additional assistance and during his visit he always engages in friendly…
Mr. Benjamin was professional and courteous. Went above and beyond!!! Thank you
When I called they were able to do my home inspection two hours later. Then they were able to do the first treatment that same evening! Both guys were very nice and right on time!!!
I am pleased with service and removal of spider webs.
James toman was as professional as they get does a great job and moves quick! Thanks again man
Kelvin was my tech in Norfolk. He is really nice and friendly. He listened to my concerns and took care of all of them.
James Toman was the exterminator who serviced my property. He was very polite, professional and explained everything to me. James called first to find out if he could start early which I was okay with. I had no questions before he left, he was very good at his job.
Always professional! Very happy with this service. I do both their termite & bug plans
Terminix has been servicing my home for over twenty years and I have been thoroughly satisfied. The technicians are very professional and courteous.
Dave, our technician is professional, courteous, and friendly. He does a great job keeping our home free of termites and pests.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Home inspection | 182 | $86–$173 |
| General pest inspection | 177 | $56–$141 |
| Cockroach extermination | 135 | $66–$246 |
| Rodent extermination | 120 | $68–$282 |
| Termite inspection | 112 | $95–$173 |
| Ant extermination | 99 | $80–$246 |
| Bug & insect extermination | 98 | $58–$153 |
| Spider extermination | 74 | $55–$179 |
