Katherine Patteson
Review from Google · view on GoogleTodd Hanke is a service professional-polite timely efficient uses email effectively. He takes care of my Terminix needs! Thanks
Terminix
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%83+20.1Value 14%78+11Replies to reviews 7%100+7.1Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#136 of 178 pest control servicesPosition by Experts Score among all companies we track in this category. · better than 24%
4.9 ★★★★★ 221 Google reviews · 14 photos
96%five-star reviews
4.95★last 12 monthsAverage stars on reviews from the last 12 months only.
1.9%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
99%reviews answered by the owner
$112typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Terminix at a glance
Google reviewers rate Terminix highly for professional, punctual technicians who thoroughly treat pests like termites and ants while providing detailed explanations and proactive communication via text or email. However, low-star reviews highlight recurring issues with no-shows, late arrivals, and unfulfilled refund promises, leading some customers to report billing disputes and ineffective service outcomes.
- Google rating: 4.9 out of 5 from 221 reviews (96% five-star).
- Reviews on this page: 221 Google reviews (162 with written comments).
- Owner responses: the business replied to 99% of reviews.
- Most recent review: October 31, 2026.
- Service: Pest Control Service serving Waco, Texas.
Data from Google, last updated November 1, 2026.
Score profile vs other pest control services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Terminix: 89/100 on this factor. Category median: 94.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Terminix: 83/100 on this factor. Category median: 93.A
83
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 96.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Terminix: 78/100 on this factor. Category median: 100.B
78
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Terminix: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Terminix: 100/100 on this factor. Category median: 91.A
100
Bar = this company · dark tick = category median.
Star ratings
221 Google reviews we collected
- 5 stars21296%
- 4 stars10%
- 3 stars00%
- 2 stars00%
- 1 star84%
Praise vs complaints
Phrases our text analysis found in 162 written reviews
- Praise22898%
- Complaints52%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price1413%
- Reasonable8074%
- Overpriced22%
- Not sure1211%
$112-9% vs typical pest control services
Middle half of what 57 customers paid ($67–$214) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
- Staff & attitude8436%
- Quality & results6528%
- Communication3314%
- Speed & response2310%
- Would recommend146%
- Honesty & trust115%
- Price & value31%
What customers talk about
We read 162 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Todd Hanke is a service professional-polite timely efficient uses email effectively.”
“Cicero Brewer at Terminix has always done an exceptional job treating our home for pests.”
“They were also extremely knowledgeable concerning the the termite bait stations, explaining all aspects of the treatment.”
“The service technicians assigned to treat my house were courteous, timely and professional.”
“I recommend him to anyone looking for a dedicated exterminator.”
“I trust and appreciate Cicero my tech… he is very attentive, respectful and cooperative!”
“Called again and lady told us they took payment and basically the guy lied to us.”
“He was quick and efficient with the bait station insulation and did a fair amount of explaining to me, answering all of my questions!”
People customers mention
- Todd 10 reviews
- Cicero 10 reviews
- Hanke 9 reviews
- Brewer 9 reviews
- Terminex 9 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Terminix for 8 kinds of job. Pick one to see what they paid and said.
Recent priced reviews
Micki5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Always professional and listens to concerns. I've never had a bad experience with Terminix and will continue to use them for all pest control.
Paid $200+Reasonable priceHome inspectionRodent exterminationTermite inspection
Kayla3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Todd Hanke was great! He came out to the house multiple times and was very diligent to treat the areas thoroughly. The carpenter ants are gone. He has been fighting our drain ants, and hopefully he got them knocked out, too. I recommend him to anyone looking for a dedicated exterminator.
Paid $120–140Great priceService not listed
John9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Todd...very professional knowledge and good work ethic. Probably the best termite bait station tech since I've been a customer.
Paid $200+Reasonable priceTermite inspection
donLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★
Our technician (Nick), is always professional. He keeps us informed of his arrival, plan to treat, and when he’s all done. Very nice and professional.
Paid $140–160Reasonable priceGeneral pest inspectionBug & insect extermination
Mike6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Technician was very knowledgeable and experienced told me everything that was going to be done
Paid $160–180Great priceHome inspectionTermite inspectionTermite extermination
Cody5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Very friendly, and regularly asks If I need any traps or anything special when they're out.
Paid $80–100Reasonable priceGeneral pest inspection
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Home inspection | 49 | $66–$181 |
| General pest inspection | 31 | $58–$136 |
| Termite inspection | 26 | $106–$323 |
| Bug & insect extermination | 26 | $66–$144 |
| Rodent extermination | 18 | $99–$371 |
| Hornet & wasp extermination | 15 | $103–$282 |
| Termite extermination | 13 | $214–$426 |
| Ant extermination | 10 | $86–$246 |
Compare with
Photos
Customer reviews
4.9 ★★★★★ 221 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Lisa Huffhines3 reviewsTotal number of Google reviews Lisa has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat job and friendly.
- Price assessment: Reasonable price
- Services: Termite inspection
- Pest type: Termites
Response from the owner · a day ago
Hello Lisa Huffhines, thank you; we appreciate your feedback!
Keith Hanson4 reviewsTotal number of Google reviews Keith has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe service technicians assigned to treat my house were courteous, timely and professional. They were also extremely knowledgeable concerning the the termite bait stations, explaining all aspects of the treatment.
Response from the owner · 6 days ago
Thank you for your kind review,Keith Hanson! The team at Terminix in Waco truly appreciates it.
MRyLocal Guide · 10 reviewsTotal number of Google reviews MRy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThank you Todd for great service
Response from the owner · a week ago
Mry, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Terminix.
Terry Cates14 reviewsTotal number of Google reviews Terry has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent customer service and communication provided by Todd Hanke from Terminix.
Response from the owner · a week ago
Thank you for the 5-star review, Terry Cates! We’re proud to provide reliable pest control service at Terminix in Waco.
Caiden Ross-Moody4 reviewsTotal number of Google reviews Caiden has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleCicero Brewer at Terminix has always done an exceptional job treating our home for pests. He puts in extra effort to identify problems, explain things to us, and provide effective treatment.
- Services: Cockroach extermination
- Pest type: Cockroaches
Response from the owner · 3 weeks ago
We’re thrilled to hear you had a great experience,Caiden Ross-Moody! Thank you for trusting Terminix with your pest control needs.
Amy Clay1 reviewTotal number of Google reviews Amy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleCicero was here early and even called to let me know he was on his way. Came in and knew exactly what to do to treat my issue. Was so incredibly friendly. Thanks for always giving us exceptional service!
- Price assessment: Reasonable price
- Services: Ant extermination
- Pest type: Ants
Response from the owner · 4 weeks ago
Amy Clay, thank you for recognizing our team’s hard work! We’re grateful to have you as a customer of Terminix.
Mike Roberts3 reviewsTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleTechnician, what's friendly and experienced? Explained everything to me and done a good job. Thank you
- Price assessment: Not sure
- Services: Home inspection, Rodent extermination
Response from the owner · a year ago
Mike Roberts, thank you so much for your high rating!
Micki Wilder5 reviewsTotal number of Google reviews Micki has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAlways professional and listens to concerns. I've never had a bad experience with Terminix and will continue to use them for all pest control.
- Price assessment: Reasonable price
- Price: $200+
- Services: Home inspection, Rodent extermination, Termite inspection, Termite extermination, General pest inspection, Bug & insect extermination, Ant extermination
- Pest type: Ants, Termites
Response from the owner · 2 months ago
Micki Wilder, your satisfaction is our top priority! Thank you for being a valued customer of Terminix in Waco.
Arthur Prinz5 reviewsTotal number of Google reviews Arthur has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery profesional job, thanks Terminix and thanks Termite Todd
- Price assessment: Reasonable price
- Services: Home inspection, Termite inspection, Spider extermination, General pest inspection, Bug & insect extermination
- Pest type: Ants, Termites, Spiders
Response from the owner · 3 months ago
Arthur Prinz, thanks for the 5-star rating! We appreciate the opportunity to provide service for you at Terminix.
Business details
- Address: 600 Columbus Ave Ste 106, Office 3, Waco, TX 76701
- Phone: (844) 692-1419
- Website: terminix.com
- Service area: Waco, TX