Landscape designer · Hales Corners, WI · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%60+32.7Reliability 24%55+13.3Value 14%97+13.7Replies to reviews 7%78+5.5Craft & service penalty22−7.8Experts Score= 58Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.58SCORE
CGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#11 of 11 pond maintenance servicesiPosition by Experts Score among all companies we track in this category. · better than 0%
4.5★★★★★63 Google reviews · 21 photos
84%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Terra-Firma Landscape Inc holds a 4.5-star rating from 63 reviews, with customers frequently praising the company for professional crews, detailed design visualization, and fair pricing on projects including patios, retaining walls, and full yard renovations. Recurring themes highlight punctuality, clean job sites, and responsive communication during the execution phase. However, lower-rated reviews indicate a pattern of poor follow-up on warranty issues and unresponsiveness to initial quote requests, with some clients citing delayed proposals or inflated pricing estimates.
Google rating: 4.5 out of 5 from 63 reviews (84% five-star).
Reviews on this page: 63 Google reviews (54 with written comments, 4 with photos).
Owner responses: the business replied to 83% of reviews.
Most recent review: October 8, 2026.
Service: Pond Maintenance Service serving Hales Corners, Wisconsin.
Data from Google, last updated October 28, 2026.
Score profile vs other pond maintenance services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: craft & service.
Terra-Firma Landscape IncPond Maintenance Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Terra-Firma Landscape Inc: 60/100 on this factor. Category median: 85.B
60
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Terra-Firma Landscape Inc: 55/100 on this factor. Category median: 80.C
55
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Terra-Firma Landscape Inc: 22/100 on this factor. Category median: 79.D
22
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Terra-Firma Landscape Inc: 97/100 on this factor. Category median: 99.A
97
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Terra-Firma Landscape Inc: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Terra-Firma Landscape Inc: 78/100 on this factor. Category median: 78.B
78
Bar = this company · dark tick = category median.
Star ratings
63 Google reviews we collected
4.5of 5
5 stars5384%
4 stars12%
3 stars23%
2 stars35%
1 star46%
Praise vs complaints
Phrases our text analysis found in 54 written reviews
92%praise
Praise7392%
Complaints68%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results1722%
Staff & attitude1519%
Speed & response1418%
Price & value1316%
Would recommend1215%
Communication68%
Honesty & trust23%
What customers talk about
We read 54 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“We had an absolutely fantastic experience with Terra Firma for our recent patio installation and landscape renovation.”
“Everyone on their team was exceptionally helpful, starting from the initial quote with Brandon, all the way through the design with Laura and the actu…”
“Everything turned out exactly as we envisioned, and the whole project was finished on time.”
“If you’re looking for an awesome landscaper with integrity and fair pricing, Terra-Firma Landscaping is IT!”
“requested a quote for some grass, and the response I got was “we are so busy we aren’t able to give you a bid” … so unfortunately that’s my experience.”
“We are thrilled with the results and highly recommend them!”
“Brandon is responsive and easy to work with, and he had suggestions and insights that had not occurred to me- he was a problem solver as well as a fin…”
“Brandon, Brett and there crew are honest and reliable.”
People customers mention
Brandon5 reviews
Brett4 reviews
Laura3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Terra-Firma Landscape Inc for 4 kinds of job. Pick one to see what they paid and said.
MMike3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
We had an absolutely fantastic experience with Terra Firma for our recent patio installation and landscape renovation. Everyone on their team was exceptionally helpful, starting from the initial quote with Brandon, all the way through the design with Laura and the actual execution of the project. Laura and Brett…
JJonathanLocal Guide · 12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Loved working with Laura and her team. We had a two-phase landscaping plan that spanned Autumn 2024 and then Summer 2025.
We had a lot of unexpected environmental challenges, but we got through it and my wife and I are so happy with the results. It's been a really rewarding feeling watching all of the plants begin…
Not sureWalkway landscapingGardening servicesPatio design
DDaniel1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
The Terra Firma team did an excellent job with some landscaping work. Planted arborvitae’s, redid stepping stones with new sod, edging and mulch. Everything turned out better than expected and we are very happy with the results. Thanks Brandon and Team for a job well done
RRobin13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I wish I could give more than 5 stars!! From our 1st conversation with Laura we knew we were making the right choice with Terra-Firma to transform our backyard into a beautiful oasis. We put an inground swimming pool in and they transformed our yard into an amazing, private and unbelievably beautiful space that we…
KKevinLocal Guide · 30 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★
When we hired them, and they used line, "let's see if you will be a good fit for our business." Fair enough- that implies that they provide superior work and will back their work up. The work was nice and now they will not call us back nor respond to our questions. Their follow up is nonexistent. Would not recommend them.
TThomas8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
The guys put in a paver walkway for me, I was 100% satisfied. It looks great. Thank you very much.
We had an absolutely fantastic experience with Terra Firma for our recent patio installation and landscape renovation. Everyone on their team was exceptionally helpful, starting from the initial quote with Brandon, all the way through the design with Laura and the actual execution of the project. Laura and Brett were fantastic, they consistently came out to the house to check on the progress and made sure there weren't any issues along the way. Everything turned out exactly as we envisioned, and the whole project was finished on time. We are thrilled with the results and highly recommend them!
Response from the owner · a week ago
Hi Mike,
Thank you so much for the wonderful review! We are thrilled to hear how happy you are with your new patio and landscape. Brandon, Laura, Brett, and the entire team truly appreciate your kind words and the opportunity to bring your vision to life. It was a pleasure working with you, and we hope you enjoy your new outdoor space for years to come! Thank you again for your recommendation and for choosing Terra Firma Landscape :)
J
Jonathan BastLocal Guide · 12 reviewsiTotal number of Google reviews Jonathan has written across all businesses on Google Maps, not just this one.
Loved working with Laura and her team. We had a two-phase landscaping plan that spanned Autumn 2024 and then Summer 2025.
We had a lot of unexpected environmental challenges, but we got through it and my wife and I are so happy with the results. It's been a really rewarding feeling watching all of the plants begin to take root and we're excited to see our yard continue to transform for years to come.
The Terra Firma team did an excellent job with some landscaping work. Planted arborvitae’s, redid stepping stones with new sod, edging and mulch. Everything turned out better than expected and we are very happy with the results. Thanks Brandon and Team for a job well done
Response from the owner · 3 months ago
Hi Dan,
Thank you for your kind review! We appreciate your feedback and look forward to working with you again.
B
Bill ReedLocal Guide · 201 reviewsiTotal number of Google reviews Bill has written across all businesses on Google Maps, not just this one.
Terra Firma recently finished replacing and expanding our concrete patio, which was in rough shape. They recommended brick pavers using a pattern and color that looks terrific! The work was top notch.
Edit: Whille I was initially very satisfied with the finished patio, a $20K project, I felt that I needed to change my review. Less than two years after the installation of the stone pavers, I noticed that the polymeric sand grout was beginning to badly deteriorate in a few areas. Doing a bit of research suggested that this type of grout should probably have held up for ten-ish years if installed properly Getting a response from this company as to what needed to be done to repair the grout was almost impossible. I wasn't looking for a free repair. but just wanted some advice as to what I could do myself to patch the problem areas. After several follow up calls, I finally gave up. The owner eventually did at least send me an email with the offer of a follow up call, but by then, I realized that I was really on my own.
R
Robin Medved13 reviewsiTotal number of Google reviews Robin has written across all businesses on Google Maps, not just this one.
I wish I could give more than 5 stars!! From our 1st conversation with Laura we knew we were making the right choice with Terra-Firma to transform our backyard into a beautiful oasis. We put an inground swimming pool in and they transformed our yard into an amazing, private and unbelievably beautiful space that we will forever enjoy. The crew of guys that worked on the yard were so professional, cleaned everything up everyday before leaving & were there to answer any of our questions we had. I would one million percent refer this company to all of my family and friends, you will not be disappointed. We had a 2 week deadline to have this done before a 90th Birthday & a bridal shower and they finished it in 8 days!! Thank you Terra-Firma!!!!!
K
Kevin RasmussenLocal Guide · 30 reviewsiTotal number of Google reviews Kevin has written across all businesses on Google Maps, not just this one.
When we hired them, and they used line, "let's see if you will be a good fit for our business." Fair enough- that implies that they provide superior work and will back their work up. The work was nice and now they will not call us back nor respond to our questions. Their follow up is nonexistent. Would not recommend them.
T
Thomas Borucki8 reviewsiTotal number of Google reviews Thomas has written across all businesses on Google Maps, not just this one.
Dave used software to help me visualize what my backyard could look like and it helped alot. Antonio did one hell of a job rough grading and shaping my back yard. No regrets. I'm glad I didn't go with the cheaper contractors to save maybe a grand or so.
Response from the owner · a year ago
Hi Skie! Thank you so much for this review! We really appreciate your business and feedback, and we are so glad that we were able to go above and beyond.
M
Megan Myers12 reviewsiTotal number of Google reviews Megan has written across all businesses on Google Maps, not just this one.
I didn’t know what I wanted but knew what I didn’t like with what I had. They took my input and designed a space I could not be more in love with. Their work is gorgeous and I have never see a cleaner crew- area was kept tidy each and every day. Not been great on warranty related issues which has lowered to a 3 star.
Services: Patio design
K
Kathleen CarbonaraLocal Guide · 29 reviewsiTotal number of Google reviews Kathleen has written across all businesses on Google Maps, not just this one.
We entrusted Brandon and his great, hard working crew at Terra Firma to completely rebuild and enlarge our patio and to redo all of the landscaping on a 3 plus acre property. The results are beautiful! Beyond our high expectations. Brandon is responsive and easy to work with, and he had suggestions and insights that had not occurred to me- he was a problem solver as well as a fine designer and visionary.
We feel fortunate to have been able to work with Terra Firma
Response from the owner · a year ago
Hi Kathleen! Thank you so much for this review! We are so glad that we exceeded your expectations and we are thankful for your business :)
