Analyzing 8,518,4898.5M ReviewsFor 24,15924.2K Experts

Experts Reviews · Company report
Terrapin Electric logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%81+19.6Value 14%94+13.3Replies to reviews 7%68+4.8Momentum penalty63−3.7Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE

Terrapin Electric

Round Rock, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #119Position by Experts Score among all companies we track in this category. of 135 electricians · 4.9★ from 335 Google reviews

📞 Call (512) 548-2587Request a call backWebsite ↗

Report card

Percentile vs other electricians (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Terrapin Electric is better than 89% of electricians.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Terrapin Electric is better than 81% of electricians.A
81
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Terrapin Electric is better than 100% of electricians.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Terrapin Electric is better than 94% of electricians.A
94
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Terrapin Electric is better than 63% of electricians.B
63
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Terrapin Electric is better than 68% of electricians.B
68

Reviews for your job

Customers hired Terrapin Electric for 8 kinds of job.

Terrapin Electric for general repairs

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.3
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$93–$415
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 70/100.How Job match is calculatedBuilt only from reviews Google tagged “General repairs”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#81 / 88

All 3 Google reviews tagged “General repairs”

Amy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Had a great experience with Terrapin today! I had an odd electrical issue at my home, and called them for help. They were helpful even just on the phone making sure I'd already checked the easy things first, but also recommended that I contact the city before having them come out, which I did. When the city…

Reasonable priceGeneral repairs
EileenLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Justin came and changed out a GFCI at my rental property today, Nov 7, 2023. He was very professional and explained the problem and solution. I really appreciate someone who is reliable, responsible and has good customer service and business ethics. This is my 2nd time using Terrapin and both experiences, with 2…

Electrical fuse changingGeneral repairs
Lack3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jacob did a great job. Was very thorough and was an excellent troubleshooter.

Electrical fuse changingGeneral repairsElectrical panel repair

Price

$432-12% vs typical electricians

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 21%Reasonable 74%Overpriced 5%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Electrical wiring installation28$410–$1.7k
Electrical outlet & switch repair21$114–$415
Electrical outlet & switch installation13$246–$933
Fan installation13$135–$621
Electrical outlet & switch relocation12$228–$863
Light fixture installation12$196–$958
Electrical panel repair9$209–$1.0k
Electrical fixture installation8$251–$959

Compare with

Falco Electrical Services LLC logoFalco Electrical Services LLCExperts Score 100Round Rock · 5.00★DC Electric logoDC ElectricExperts Score 97Round Rock · 4.97★Simms Electrical Services logoSimms Electrical ServicesExperts Score 96Round Rock · 4.96★