iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%81+44.2Reliability 24%78+18.9Value 14%21+3Replies to reviews 7%38+2.7Craft & service penalty90−1Momentum penalty77−2.3Experts Score= 65Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.65SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#43 of 50 tax servicesiPosition by Experts Score among all companies we track in this category. · better than 14%
4.8★★★★★1,209 Google reviews · 11 photos
91%five-star reviews
4.65★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Texas Protax, LLC. Property Tax Consultants at a glance
Google reviewers rate Texas Protax, LLC. 4.8/5 based on 1209 reviews, with the owner responding to 15% of them. Customers frequently cite successful property tax reductions, long-term retention, and efficient handling of Travis County appraisals. However, low-star reviews highlight recurring issues with billing practices, missed filing deadlines, and a lack of communication when services fail to deliver savings.
Google rating: 4.8 out of 5 from 1,209 reviews (91% five-star).
Reviews on this page: 1,209 Google reviews (999 with written comments, 6 with photos).
Owner responses: the business replied to 15% of reviews.
Most recent review: October 23, 2026.
Service: Tax Service serving Austin, Texas.
Data from Google, last updated October 25, 2026.
Score profile vs other tax services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and satisfaction; weakest: value.
This companyTax Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Texas Protax, LLC. Property Tax Consultants: 81/100 on this factor. Category median: 87.A
81
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Texas Protax, LLC. Property Tax Consultants: 78/100 on this factor. Category median: 85.B
78
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Texas Protax, LLC. Property Tax Consultants: 90/100 on this factor. Category median: 98.A
90
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Texas Protax, LLC. Property Tax Consultants: 21/100 on this factor. Category median: 100.D
21
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Texas Protax, LLC. Property Tax Consultants: 77/100 on this factor. Category median: 100.B
77
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Texas Protax, LLC. Property Tax Consultants: 38/100 on this factor. Category median: 71.D
38
Bar = this company · dark tick = category median.
Star ratings
1,209 Google reviews we collected
4.8of 5
5 stars1,10491%
4 stars474%
3 stars30%
2 stars60%
1 star494%
Praise vs complaints
Phrases our text analysis found in 999 written reviews
94%praise
Praise93094%
Complaints556%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
92%fair
Great price614%
Reasonable3071%
Overpriced37%
Not sure37%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results19920%
Staff & attitude19320%
Would recommend18319%
Price & value12413%
Speed & response11211%
Communication10711%
Honesty & trust677%
What customers talk about
We read 999 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Texas Protax has done a great job handling my property taxes in Austin.”
“…tupid policy or stupid action of a single employee either way what a terrible way to run a business and treat people who were willing to pay you for y…”
“Their team is incredibly knowledgeable, helpful, and accommodating, and they’ve helped keep my property values in a reasonable range while saving me money.”
“Unprofessional and unable to provide basic customer service and support.”
“I find that their service is personalized without being invasive and I highly recommend them!”
“…thout authorization and billed me again (without any savings) I don’t recommend this company at all!…”
“They've held keep a reasonable lid on Travis County's runaway property evaluations.”
“A quick look at the competition will clearly show ProTax overcharges what market rate is.”
“The process has been easy and painless, and they’ve kept me feeling confident that everything is in good hands and handled efficiently.”
“Communicate with you to insure that you are up to date and have reasonable rates.”
“There was almost no communication after the agreement was signed, no communication about a hearing date and no results.”
“Texas Protax works on numerous properties and really keep the TCAD honest with appraisals.”
“Their service was fantastic for us for years, but then they updated their terms to be an outright scam.”
People customers mention
County20 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Texas Protax, LLC. Property Tax Consultants for 2 kinds of job. Pick one to see what they paid and said.
Nick2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Texas Protax has done a great job handling my property taxes in Austin. Their team is incredibly knowledgeable, helpful, and accommodating, and they’ve helped keep my property values in a reasonable range while saving me money. The process has been easy and painless, and they’ve kept me feeling confident that…
Reasonable priceProperty tax services
Darrell9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
We have been using Texas Protax a longtime (can't remember how long) for multiple Properties and they have always taken good care of us, answered any questions we may have and done so with a great attitude!
What else can you ask for except - No taxes:)
We recommend them fully.
Reasonable priceProperty tax services
Don6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
We have successfully retained Texas ProTax for tax protestation services in the Austin area for many years. We are satisfied with the results of their efforts. Thank you.
Reasonable priceProperty tax services
Drew2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
I have been a customer for 10 years. Texas Protax has fought to keep my taxes as low as possible. Their process is efficient and the results are excellent.
Great priceProperty tax services
Peach6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I have been using the services of Texas Pro Tax for over 5 years and have been very satisfied with the results without exception. Highly recommended.
Tony13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I've been using Texas ProTax for years and they have always been great but really knocked it out of the park this year!
Texas Protax has done a great job handling my property taxes in Austin. Their team is incredibly knowledgeable, helpful, and accommodating, and they’ve helped keep my property values in a reasonable range while saving me money. The process has been easy and painless, and they’ve kept me feeling confident that everything is in good hands and handled efficiently. I highly recommend them.
Price assessment: Reasonable price
Services: Property tax services
Darrell Kreitz9 reviewsiTotal number of Google reviews Darrell has written across all businesses on Google Maps, not just this one.
We have been using Texas Protax a longtime (can't remember how long) for multiple Properties and they have always taken good care of us, answered any questions we may have and done so with a great attitude!
What else can you ask for except - No taxes:)
We recommend them fully.
Price assessment: Reasonable price
Services: Property tax services
Response from the owner · a month ago
Thank you so much for your continued trust and support over the years! We truly appreciate you choosing Texas Protax to assist with your properties. It means a lot to hear that our team has consistently been helpful, responsive, and positive throughout the process. Your recommendation means the world to us—and we’ll gladly keep doing our part to help you save on your property taxes!
Don Heimbecker6 reviewsiTotal number of Google reviews Don has written across all businesses on Google Maps, not just this one.
We have successfully retained Texas ProTax for tax protestation services in the Austin area for many years. We are satisfied with the results of their efforts. Thank you.
Price assessment: Reasonable price
Services: Property tax services
Response from the owner · a year ago
Thank you so much for the 5 stars! :-)
Rachel CarolloLocal Guide · 16 reviewsiTotal number of Google reviews Rachel has written across all businesses on Google Maps, not just this one.
Consistent representation for us for over 10 years!!
Response from the owner · 4 weeks ago
Thank you so much for your continued trust and support over the past 10 years! It has been a pleasure representing you, and we truly appreciate your loyalty and kind words. We look forward to continuing to serve you for many more years to come!
Drew Nels2 reviewsiTotal number of Google reviews Drew has written across all businesses on Google Maps, not just this one.
I have been a customer for 10 years. Texas Protax has fought to keep my taxes as low as possible. Their process is efficient and the results are excellent.
Price assessment: Great price
Services: Property tax services
Response from the owner · a month ago
Thank you for allowing Texas Protax to represent you for the past 10 years, Drew! We work hard to make the process as efficient as possible while delivering excellent results. We appreciate your continued business!
Peach Reynolds6 reviewsiTotal number of Google reviews Peach has written across all businesses on Google Maps, not just this one.
I have been using the services of Texas Pro Tax for over 5 years and have been very satisfied with the results without exception. Highly recommended.
Response from the owner · a month ago
Thank you so much for your continued support and trust in Texas Protax over the past five years! We’re thrilled to hear that you’ve consistently been satisfied with our results. Your recommendation means a lot to our team, and we truly appreciate your loyalty. We look forward to continuing to serve you for many more years!
Tony Stein13 reviewsiTotal number of Google reviews Tony has written across all businesses on Google Maps, not just this one.
I've been using Texas ProTax for years and they have always been great but really knocked it out of the park this year!
Price assessment: Reasonable price
Services: Property tax services
Response from the owner · a month ago
Thank you so much for your continued trust in Texas Protax! We truly appreciate your loyalty over the years, and we’re thrilled to hear that we really knocked it out of the park for you this year. We look forward to continuing to provide you with great results for many years to come!
Cindy Molyneux1 reviewiTotal number of Google reviews Cindy has written across all businesses on Google Maps, not just this one.
I think Texas Protax has done a good job with reducing property tax and I would give them a high rating!
Price assessment: Reasonable price
Services: Property tax services
Response from the owner · a month ago
Thank you so much for your kind words and high rating! We’re glad to hear you’re happy with the results and our service. We truly appreciate your trust in Texas Protax and look forward to helping you again in the future!
JACK NASH14 reviewsiTotal number of Google reviews JACK has written across all businesses on Google Maps, not just this one.
Very professional. Texas Protax works on numerous properties and really keep the TCAD honest with appraisals.
Response from the owner · a month ago
Thank you for the kind words and for trusting Texas Protax! We truly appreciate your support. Our team is committed to helping property owners navigate the appraisal process and ensuring their property values are fair and accurate. We’re grateful for the opportunity to serve you!
