Waste management service · Forest Hill, TX · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%100+26.1Value 15%100+15.2Experts Score= 100Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#17 of 91 property cleanup servicesiPosition by Experts Score among all companies we track in this category. · better than 82%
5.0★★★★★301 Google reviews · 23 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Texas Tuff Hauling and Junk Removal five stars based on three hundred and one reviews, with the owner replying to all feedback. Customers consistently describe the company as punctual, efficient, and professional, noting quick communication, reasonable pricing, and thorough cleanup after removing furniture, debris, or other junk. No recurring criticisms appear in the provided excerpts, which exclusively highlight positive experiences with the service.
Google rating: 5.0 out of 5 from 301 reviews (100% five-star).
Reviews on this page: 301 Google reviews (283 with written comments, 11 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 30, 2026.
Service: Property Cleanup Service serving Forest Hill, Texas.
Data from Google, last updated November 5, 2026.
Score profile vs other property cleanup services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and reliability; weakest: momentum.
This companyProperty Cleanup Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Texas Tuff Hauling and Junk Removal: 100/100 on this factor. Category median: 97.A
100
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Texas Tuff Hauling and Junk Removal: 100/100 on this factor. Category median: 98.A
100
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Texas Tuff Hauling and Junk Removal: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Texas Tuff Hauling and Junk Removal: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Texas Tuff Hauling and Junk Removal: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 91.–
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Bar = this company · dark tick = category median.
Star ratings
301 Google reviews we collected
5.0of 5
5 stars300100%
4 stars10%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 283 written reviews
99%praise
Praise69999%
Complaints41%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1583%
Reasonable317%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude16323%
Speed & response15722%
Would recommend12317%
Price & value10515%
Quality & results8412%
Communication477%
Honesty & trust243%
What customers talk about
We read 283 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I would absolutely use Texas Tuff Hauling Stuff again they were so kind, reasonable, and efficient.”
“They arrived earlier than originally expected, worked efficiently, and went above and beyond!”
“I am a repeat customer and would not hesitate to recommend them to anyone else!”
“Cannot recommend these Folks enough!”
“Their price for my needs was very reasonable and they also sweep up my garage after they removed my items.”
“Texas Tuff continues to blow me away with their fabulous communication, speedy service, and thorough removal/cleaning of each junk haul I give them.”
“35+ years of stuff had accumulated, and the thought of clearing it out ourselves was overwhelming and gave me horrible anxiety.”
“Her communication was outstanding, and she has the sweetest, most calming voice.”
“…th the amount of stuff I needed removed from my house and garage, and honestly, I was in tears over the cost of getting everything cleaned out.…”
People customers mention
Nancy71 reviews
Billy32 reviews
Bill24 reviews
Arlington3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Texas Tuff Hauling and Junk Removal for 8 kinds of job. Pick one to see what they paid and said.
kyle6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Texas Tuff continues to blow me away with their fabulous communication, speedy service, and thorough removal/cleaning of each junk haul I give them. I am a repeat customer and would not hesitate to recommend them to anyone else!
Mykel4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
They were absolutely amazing. Efficient and reasonably priced. they even swept up after the trash was completely gone. Will be returning for more removal assistance!
Great price
Talie7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
I would absolutely use Texas Tuff Hauling Stuff again they were so kind, reasonable, and efficient. They reached out to me very quickly after i had submitted for a quote and were out the next morning to haul my junk away!! If i could give 10 stars i would
JulieLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Awesome customer service..! The communication was equally great. If you have a need I would recommend this company. Their price for my needs was very reasonable and they also sweep up my garage after they removed my items. Thank you ~ j
Great price
Donna1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I called Texas Tuff Hauling on a Monday needing a loveseat recliner removed. Nancy answered the phone and immediately I knew that this was a company that I wanted to do business with. They were able to get out the next day when I needed them. They worked with me on all of our needs. I would definitely recommend Bill…
Great price
JamesLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Went above and beyond to make sure we were satisfied and at a competitive price. TOP NOTCH !!
Texas Tuff continues to blow me away with their fabulous communication, speedy service, and thorough removal/cleaning of each junk haul I give them. I am a repeat customer and would not hesitate to recommend them to anyone else!
Response from the owner · 5 days ago
Mr. C,
Thank you so much for this amazing review!!
We are always happy to help with your junk hauls ( repeat clients always have a special place with us ❤️) We are grateful for every opportunity given!!
Best regards,
Billy and Nancy
Mykel Rose4 reviewsiTotal number of Google reviews Mykel has written across all businesses on Google Maps, not just this one.
They were absolutely amazing. Efficient and reasonably priced. they even swept up after the trash was completely gone. Will be returning for more removal assistance!
Price assessment: Great price
Response from the owner · 2 weeks ago
Mykel,
Thank you for the amazing review!!
We are always happy to help with fall clean out for patio season!!
We would be delighted to help you anytime!!
Best regards,
Billy and Nancy
Anmar MomaniLocal Guide · 9 reviewsiTotal number of Google reviews Anmar has written across all businesses on Google Maps, not just this one.
Mr.Momani,
Thank you for the opportunity to assist you with your storage cleanout! We are very grateful for you recommendation!!
Best regards,
Billy and Nancy
Talie Breanne7 reviewsiTotal number of Google reviews Talie has written across all businesses on Google Maps, not just this one.
I would absolutely use Texas Tuff Hauling Stuff again they were so kind, reasonable, and efficient. They reached out to me very quickly after i had submitted for a quote and were out the next morning to haul my junk away!! If i could give 10 stars i would
Response from the owner · 3 weeks ago
Ms. Breanne,
Thank you so much for the kind review and the opportunity to assist you with your junk removal!
We are grateful for your kindness and fantastic recommendations!!
Best regards,
Billy and Nancy
Kelly Ham3 reviewsiTotal number of Google reviews Kelly has written across all businesses on Google Maps, not just this one.
Absolutely AMAZING service! Highly recommend!
I cannot say enough wonderful things about Billy and Nancy with Texas Tuff Hauling! From the very beginning, Nancy was absolutely incredible to work with. Her communication was outstanding, and she has the sweetest, most calming voice. She was so kind, compassionate, and understanding throughout the entire process.
I was completely overwhelmed with the amount of stuff I needed removed from my house and garage, and honestly, I was in tears over the cost of getting everything cleaned out. Nancy was so understanding and worked with me on the pricing, even giving me a $100 discount, which meant more than she probably realizes.
They arrived earlier than originally expected, worked efficiently, and went above and beyond! What impressed me even more was that they were able to donate most of my belongings rather than simply throwing everything away. Knowing those items could go to people who need them made this entire experience so much easier.
Billy and Nancy truly care about their customers, and it shows. They turned what was an incredibly stressful and emotional situation into such a positive experience.
If you need junk removal or a complete house cleanout, look no further than Texas Tuff Hauling! Honest, hardworking, compassionate people who genuinely care about doing the right thing.
Thank you both SO much! You have earned my five stars and my highest recommendation!
Price assessment: Great price
Response from the owner · 2 weeks ago
Ms.Ham,
This review made our hearts so incredibly happy!!
Helping you with your house cleanout was an absolute privilege & a blessing to fellow people in your community!!
We are always grateful to receive the trust of our community by helping them to prepare for the next chapter!!
We will always do our very best to keep things out of the landfill by donating and recycling in the appropriate places!!
Best wishes to you and your family on your new endeavors ❤️
Best regards,
Billy and Nancy
Julie ChambersLocal Guide · 14 reviewsiTotal number of Google reviews Julie has written across all businesses on Google Maps, not just this one.
Awesome customer service..! The communication was equally great. If you have a need I would recommend this company. Their price for my needs was very reasonable and they also sweep up my garage after they removed my items. Thank you ~ j
Price assessment: Great price
Response from the owner · 3 weeks ago
Ms.Chambers,
We think you are pretty awesome ,too!! We were very grateful for your trust to assist with your garage cleanout and the opportunity to help with affordable rates!
Thank you for the recommendation that makes our hearts happy ❤️!
Best regards,
Billy and Nancy
Donna Townsend1 reviewiTotal number of Google reviews Donna has written across all businesses on Google Maps, not just this one.
I called Texas Tuff Hauling on a Monday needing a loveseat recliner removed. Nancy answered the phone and immediately I knew that this was a company that I wanted to do business with. They were able to get out the next day when I needed them. They worked with me on all of our needs. I would definitely recommend Bill and Nancy to anyone needing something done. They are a very nice couple. Definitely a Five Star Company
Price assessment: Great price
Response from the owner · a month ago
Ms.Townsend,
It was an absolute pleasure meeting you and your husband!
We were grateful for the opportunity to help with your couch removal -it was donated to Arms of Hope in Arlington! We are always happy to help and thankful for your and kindness ❤️
Best regards,
Billy and Nancy
Brian Player2 reviewsiTotal number of Google reviews Brian has written across all businesses on Google Maps, not just this one.
Bill and Nancy are the best. Thank you so much for all your help.
Price assessment: Great price
Response from the owner · a month ago
Mr.Player,
We think pretty highly of you as well- we were very happy to assist you with your garage cleanout and your commercial cleanouts…
It’s always a privilege to serve you sir!!
We are incredibly grateful for your trust and support!!
Best regards,
Billy and Nancy
James DunnLocal Guide · 13 reviewsiTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
Went above and beyond to make sure we were satisfied and at a competitive price. TOP NOTCH !!
Response from the owner · a month ago
Mr.Dunn,
We are grateful for the opportunity to assist you on your fence removal project …
It is always our #1 goal to ensure you are 100% satisfied!
Thank you,
Billy and Nancy
Allison Etmus4 reviewsiTotal number of Google reviews Allison has written across all businesses on Google Maps, not just this one.
We used Texas Tuff to haul away some old office furniture we no longer needed. Nancy was so kind from start to finish and she made everything as easy as possible for us. They were quick, punctual, professional, and kind. We are so happy we went with them!
Price assessment: Great price
Response from the owner · a month ago
Ms.Etmus,
We are so happy you picked us too!!
We really appreciate the opportunity to assist businesses in our community with their office furniture removal.
Thank you for the opportunity to help!!
Best regards,
Billy and Nancy
