LeAnn Josie7 reviewsTotal number of Google reviews LeAnn has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleINCREDIBLE!!
Thai Massage Body Balance
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%90+21.8Value 14%87+12.3Replies to reviews 7%100+7.1Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#136 of 244 massage therapistsPosition by Experts Score among all companies we track in this category. · better than 44%
4.9 ★★★★★ 275 Google reviews · 3 photos
97%five-star reviews
4.90★last 12 monthsAverage stars on reviews from the last 12 months only.
1.5%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
99%reviews answered by the owner
Oct 2026latest review
Thai Massage Body Balance at a glance
Google reviewers rate Thai Massage Body Balance 4.9 out of 5 based on 275 reviews, noting the owner responds to 99% of feedback. Clients frequently praise the calming environment, punctuality, and effective deep tissue or sports massage techniques that relieve tension. However, several low-star reviews describe inconsistent pressure levels, unexpected billing disputes, and a lack of empathy regarding injuries or communication issues during sessions.
- Google rating: 4.9 out of 5 from 275 reviews (97% five-star).
- Reviews on this page: 275 Google reviews (255 with written comments, 22 with photos).
- Owner responses: the business replied to 99% of reviews.
- Most recent review: October 31, 2026.
- Service: Massage Therapist serving Costa Mesa, California.
Data from Google, last updated November 3, 2026.
Score profile vs other massage therapists
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Thai Massage Body Balance: 92/100 on this factor. Category median: 94.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Thai Massage Body Balance: 90/100 on this factor. Category median: 94.A
90
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Thai Massage Body Balance: 87/100 on this factor. Category median: 100.A
87
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Thai Massage Body Balance: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Thai Massage Body Balance: 100/100 on this factor. Category median: 74.A
100
Bar = this company · dark tick = category median.
Star ratings
275 Google reviews we collected
- 5 stars26797%
- 4 stars41%
- 3 stars00%
- 2 stars00%
- 1 star41%
Praise vs complaints
Phrases our text analysis found in 255 written reviews
- Praise30096%
- Complaints134%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price250%
- Reasonable250%
- Overpriced00%
- Not sure00%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude10734%
- Would recommend9430%
- Quality & results5317%
- Honesty & trust206%
- Price & value155%
- Communication134%
- Speed & response114%
What customers talk about
We read 255 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Julia is very knowledgeable and really knows what she’s doing.”
“I highly recommend her to anyone looking for serious athletic recovery!”
“Unfortunately, I genuinely thought this was going to become my go-to massage spot.”
“Her attention to detail and dedication to her clients are evident in every aspect of her work.”
“My wife and I visited this place together, and unfortunately my wife had the worst massage experience she has ever had.”
“You can really feel the difference afterward, and she genuinely helps improve how your body feels and your overall well-being.”
“I’m not sure why this place isn’t packed, it’s healing, peaceful and affordable.”
“Michelle is amazing and so helpful and explains all the benefits of all the massages and methods and is incredibly talented and excellent technique.”
“The atmosphere immediately helps you relax, and the massage bed, pillows, and overall setup were exceptionally comfortable.”
People customers mention
- Demi 32 reviews
- Julia 25 reviews
- Michelle 12 reviews
- Kiki 10 reviews
- Pim 8 reviews
- Swedish 6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
yashswinLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
The massage from Pim was amazing. She is highly trained and very professional. I felt rejuvenated after the massage. I loved every bit of it. It was brilliant.
will2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Michelle made this the best massage of my life. She took care and also worked really hard to get the tension out. The environment of the whole place was peaceful and beautiful but I cannot recommend getting a massage by Michelle more. Ask for deep tissue and you won’t regret it.
Christine10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
Best massage ever! Julia focused on my tense spots “knots” I love the warm towels at the end I left feeling rejuvenated
Sonja12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Wow! We are here for Disney. But came to get a deep tisssie massage and they touched every spot and healed all parts/ even the ones I didn’t know hurt they found and worked out. I’m not sure why this place isn’t packed, it’s healing, peaceful and affordable. You need to come it was our best decision for the weekend
Jiho5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Julia was the best. Got a 90 minute back neck and shoulders massage and I left feeling so relieved!
Wendy10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Wow!!! I've never experienced a Thai massage bf and it was fantastic!!! My sore shoulder feels so much better. The place is clean. The therapist was wonderful. Will def return!!
Reasonable price
Photos
Customer reviews
4.9 ★★★★★ 275 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
yashswin KapilLocal Guide · 18 reviewsTotal number of Google reviews yashswin has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe massage from Pim was amazing. She is highly trained and very professional. I felt rejuvenated after the massage. I loved every bit of it. It was brilliant.
will s2 reviewsTotal number of Google reviews will has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMichelle made this the best massage of my life. She took care and also worked really hard to get the tension out. The environment of the whole place was peaceful and beautiful but I cannot recommend getting a massage by Michelle more. Ask for deep tissue and you won’t regret it.
Response from the owner · a week ago
Thank you so much, Will! We’re so happy Michelle made such a strong impression and helped work through that tension. It’s wonderful to hear you also enjoyed the peaceful atmosphere of the space. We really appreciate your recommendation and hope to see you again soon!
Christine Randazzo10 reviewsTotal number of Google reviews Christine has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBest massage ever! Julia focused on my tense spots “knots” I love the warm towels at the end I left feeling rejuvenated
Response from the owner · Edited 3 weeks ago
Thank you so much, Christine! We’re so glad Julia focused on exactly what you needed and that you left feeling rejuvenated. We truly appreciate you sharing and look forward to welcoming you back to Thai Massage Body Balance soon!
Sonja Hoven12 reviewsTotal number of Google reviews Sonja has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWow! We are here for Disney. But came to get a deep tisssie massage and they touched every spot and healed all parts/ even the ones I didn’t know hurt they found and worked out. I’m not sure why this place isn’t packed, it’s healing, peaceful and affordable. You need to come it was our best decision for the weekend
Response from the owner · 3 weeks ago
Thank you so much for your kind words Sonja! We’re so happy you enjoyed your massage with Julia. Not everyone knows about us yet since we only opened in March 2025. Thank you so much for getting the word out so that we can help others. Again thank you for coming to visit Thai Massage Body Balance, and we are glad that we were able to help you feel better.
Tyriek Williams2 reviewsTotal number of Google reviews Tyriek has written across all businesses on Google Maps, not just this one.
Review from Google · view on GooglePim did amazing on my sports massage feeling brand new
Response from the owner · 3 weeks ago
Thank you, Tyrek! We love hearing that you left your sports massage with Pim feeling brand new! We appreciate you sharing your experience and hope to see you back again soon!
Jiho Lee5 reviewsTotal number of Google reviews Jiho has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleJulia was the best. Got a 90 minute back neck and shoulders massage and I left feeling so relieved!
Response from the owner · 3 weeks ago
Thank you, Jiho! We’re so glad you had such a great 90-minute session with Julia and left feeling relieved and refreshed. We appreciate the kind words and hope to have you back again soon!
Wendy Heywood10 reviewsTotal number of Google reviews Wendy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWow!!! I've never experienced a Thai massage bf and it was fantastic!!! My sore shoulder feels so much better. The place is clean. The therapist was wonderful. Will def return!!
- Price assessment: Reasonable price
Response from the owner · 4 weeks ago
Thank you, Wendy! We’re so happy your first Thai massage was such a great experience and that you left feeling some relief in your shoulder. We appreciate you giving us a try and are excited to have you back!
Corey Berg5 reviewsTotal number of Google reviews Corey has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleOne of the best massages I’ve ever had
- Price assessment: Great price
Response from the owner · 4 weeks ago
Thank you, Corey! That’s such a wonderful compliment to receive. We’re so happy you had such a great experience with us and hope to see you again soon!
Kelly Kiat4 reviewsTotal number of Google reviews Kelly has written across all businesses on Google Maps, not just this one.
Review from Google · view on Googlego see michelle. she works mircales!
- Price assessment: Great price
Response from the owner · a month ago
Thank you, Kelly! We love hearing this! Michelle is incredible at what she does, and we’re so happy you had such a great experience with her. Hope to see you again soon
Business details
- Address: 4425 Jamboree Rd Ste 170, Newport Beach, CA 92660
- Phone: (949) 922-9206
- Website: thaimassagebodybalance.com
- Service area: Costa Mesa, CA