iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%93+54.6Reliability 26%86+22.4Value 15%100+15.2Craft & service penalty99−0.1Momentum penalty78−2.2Experts Score= 90Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#8 of 15 mural paintersiPosition by Experts Score among all companies we track in this category. · better than 50%
4.9★★★★★70 Google reviews · 24 photos
99%five-star reviews
4.79★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate That 1 Painter Louisville 4.9 out of 5 based on 70 reviews, with the owner responding to 76 percent of feedback. Customers frequently cite punctuality, clear communication, fair pricing, and thorough cleanup as key aspects of their interior painting services. While most experiences are positive, a recurring criticism in low-star reviews involves workmanship errors, such as painting over light fixtures, which required customers to redo significant portions of the project.
Google rating: 4.9 out of 5 from 70 reviews (99% five-star).
Reviews on this page: 70 Google reviews (66 with written comments, 2 with photos).
Owner responses: the business replied to 76% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: momentum.
That 1 Painter LouisvilleMural Painters median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.That 1 Painter Louisville: 93/100 on this factor. Category median: 92.A
93
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.That 1 Painter Louisville: 86/100 on this factor. Category median: 86.A
86
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.That 1 Painter Louisville: 99/100 on this factor. Category median: 99.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.That 1 Painter Louisville: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.That 1 Painter Louisville: 78/100 on this factor. Category median: 100.B
78
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 75.–
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Bar = this company · dark tick = category median.
Star ratings
70 Google reviews we collected
4.9of 5
5 stars6999%
4 stars00%
3 stars00%
2 stars00%
1 star11%
Praise vs complaints
Phrases our text analysis found in 66 written reviews
98%praise
Praise15598%
Complaints32%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price550%
Reasonable550%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude3623%
Would recommend3422%
Quality & results2918%
Speed & response2214%
Price & value149%
Honesty & trust128%
Communication117%
What customers talk about
We read 66 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I worked with Zach and he was very professional, paid attention to detail, and a great communicator!”
“I would strongly recommend using them for any painting projects.”
“Amazing service, flawless work, great communication and professional crew!”
“Zach was always prompt and easy to communicate with, and he got quotes back to me quickly.”
“They are worth every penny a delivered on what they said.”
“Check these guys out for great pricing and reliable service!”
“They came in and got the job done quickly, and was very easy to communicate with.”
People customers mention
Aaron6 reviews
White5 reviews
Zach3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired That 1 Painter Louisville for 5 kinds of job. Pick one to see what they paid and said.
Jack4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Fantastic experience from start to finish. Zach was always prompt and easy to communicate with, and he got quotes back to me quickly. Now the interior looks like it could be seen in a magazine. I would absolutely recommend That 1 Painter.
Dylan2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
I had a fantastic experience with That 1 Painter. I would strongly recommend using them for any painting projects. I worked with Zach and he was very professional, paid attention to detail, and a great communicator!
stxmoore11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Excellent service from That 1 Painter! Both Zach and Ricky were extremely knowledgeable, thorough, and straight up talented in the realm of professional painting.
Just bought a new house and had them do several rooms, ceilings, and trim and I'm impressed with the results. Couldn't recommend more!
Dylan2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
That 1 painter is very good. Professional work. Good communication, which is important to me. Very pleasant to do business with.
Bill6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
That 1 Painter was responsive and punctual. The work was scheduled sooner than I had expected. And, they cleaned up well after the work was done. Ours was a small job, completed in a day, yet I felt we were given the same attention as a larger, multi-day job.I would definitely call on them again, and refer them to others.
Daniel4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Crew did an amazing job on the project! They came in and got the job done quickly, and was very easy to communicate with. Highly recommended!
Fantastic experience from start to finish. Zach was always prompt and easy to communicate with, and he got quotes back to me quickly. Now the interior looks like it could be seen in a magazine. I would absolutely recommend That 1 Painter.
Response from the owner · a month ago
Thank you so much for your kind words! It was a pleasure working with you and your wife. We truly appreciate you trusting That1painter with your project. Enjoy your new home!
Dylan Schwartz2 reviewsiTotal number of Google reviews Dylan has written across all businesses on Google Maps, not just this one.
I had a fantastic experience with That 1 Painter. I would strongly recommend using them for any painting projects. I worked with Zach and he was very professional, paid attention to detail, and a great communicator!
stxmoore11 reviewsiTotal number of Google reviews stxmoore has written across all businesses on Google Maps, not just this one.
Excellent service from That 1 Painter! Both Zach and Ricky were extremely knowledgeable, thorough, and straight up talented in the realm of professional painting.
Just bought a new house and had them do several rooms, ceilings, and trim and I'm impressed with the results. Couldn't recommend more!
Michael! It was a pleasure working with you, and truly appreciate trusting That1painter with your new home. We’re glad you’re enjoying the finished results! Looking forward to working with you again on those future projects!
Dylan Roberson2 reviewsiTotal number of Google reviews Dylan has written across all businesses on Google Maps, not just this one.
That 1 Painter was responsive and punctual. The work was scheduled sooner than I had expected. And, they cleaned up well after the work was done. Ours was a small job, completed in a day, yet I felt we were given the same attention as a larger, multi-day job.I would definitely call on them again, and refer them to others.
Response from the owner · 6 months ago
Thank you for your business Bill! Please give for all your future projects.
Rick Adams9 reviewsiTotal number of Google reviews Rick has written across all businesses on Google Maps, not just this one.
