HVAC CONTRACTORS · PHOENIX, AZ
The AC Team Heating & Cooling LLC logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%92+32.2Reliability 15%98+14.7Craft & service 20%55+11Value 10%93+9.3Momentum 8%72+5.8Track record 7%57+4Accountability 5%41+2.1Experts Score= 79Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCORE

The AC Team Heating & Cooling LLC

Better than 94% of HVAC contractors · #4 of 67

5.0★423 Google reviewsGoogle star rating as shown on Google Maps.
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yrs (avg 2%)Share of reviews from the last 24 months that gave 1 or 2 stars.
%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

The AC Team Heating & Cooling LLC for a/c system repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.54
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.98
Usually paidThe price range customers picked most often for this job.$1–100
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$209–$880
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “A/C system repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 57
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 54 Google reviews tagged “A/C system repair” · showing 20

★★★★★ Cheryl · Edited a week ago

Kyle was our friendly & amazing A.C. technician. Before doing any repairs, Kyle trouble shooted the unit, and explained what needed to be done and the cost, thank you . Katie, thank you also, for the quick appointment & text. 🌟 🌟 🌟 🌟 🌟 🌟 🌟 🌟 🌟 🌟

Great priceA/C system repair
★★★★★ Amy · Edited a month ago

My AC unit stopped working right before a scheduled open house. I called the team early in the morning and they had it fixed by that afternoon. I cannot recommend these guys enough! They are ALWAYS amazing to work with. I will use them for my next home and recommend them to everyone.

Paid $600–800Reasonable priceA/C system repairRepair HVAC
★★★★★ David · Edited 2 months ago

Great installation and service team. Highly recommend the AC team. Warranty repair. Did a great job. Out the same day as the call.

Paid $1–200Great priceHVAC system maintenanceA/C system maintenanceA/C system repair
★★★★★ Michelle · Edited 3 months ago

Great company, great service. Our Trane 5 Ton Package unit stopped working on Saturday and the AC Team was immediately responsive. Jerry, the technician, diagnosed and replaced the blower motor same day. Extremely professional, knowledgable and fairly priced. We are so happy we switched to AC Team last year.

Paid $1,200–1,400Reasonable priceHVAC system maintenanceA/C system repair
★★★★★ Sandra · Edited 3 months ago

Both air conditioners were replaced and we're blissfully happy with the new system. These guys are the best in the business.

Paid $2,000+Great priceA/C system maintenanceRepair HVAC
★★★★★ Mimi · 4 months ago

Jerry and Makade were awesome. Cordial and informative

Paid $1–200Great priceA/C system repair
★★★★★ Lyle · 4 months ago

Nick, and the AC Team Heating and Cooling are the very best at what they do! Our AC broke down on most likely the hottest day of the year thus far and Nick and his team were able to fit us in even though they were already booked full for the day! They eventually had to order parts and had it fixed the next day! We…

Paid $400–600Great priceA/C system repair
★★★★★ Pete · Edited 5 months ago

Our AC unit quit working Wednesday night. I called one company Thursday morning and they could not make it until Monday. I called AC Team and Jerry was here Friday at 2:00pm. Didn't need a new AC unit, just the fan motor. Everything up and running in less that an hour. Great service. Thanks.

Great priceA/C system repair
★★★★★ Ann · Edited 6 months ago

A wonderful experience every time with the AC team. Their office girl Katie is awesome. So helpful and efficient in helping.🤗

Paid $1–100Great priceA/C filter replacementA/C system repairRepair HVAC
★★★★★ Stephen · Edited 6 months ago

Nic made quick work getting air-conditioning up and running. Remote access gave all the information they needed. Way to go AC Team! 😀

A/C system repair
★★★★★ Tanya · Edited 6 months ago

The AC Team communicated well with each other and me. They repaired my unit quickly and we friendly in the process. Highly recommend!

Paid $300–400Reasonable priceA/C system maintenance+ Responsiveness+ Punctuality+ Quality
★★★★★ Frederick · 7 months ago

Great service again. Easy, prompt appointment, thorough and quick repair, full communication along the way, fair price.

Reasonable priceA/C system repair
★★★★★ Vince · Edited 8 months ago

Trust what I say here! You should call Erin or Nick for any and all needs for your AC/Heating. Go ahead and get 3 estimates on a complete central AC system from companies of your choice, and then compare them. The AC Team will beat them all ! With the quality of their work and their commitment to stand behind their…

Paid $1–100Great priceHVAC system maintenanceA/C system maintenanceHeating system repair
★★★★★ Roger · Edited a year ago

Jerry did a fantastic job; quick, efficient and friendly.

A/C system repair
★★★★ Dave · Edited a year ago

No cold air, so I called The AC Team in the morning. Jerry came out and diagnosed and fixed the problem by noon. Fast, friendly, dependable, reliable service at reasonable rates - no up-sell. Thank you.

A/C system repair
★★★★★ 4Wheeler1984 · Edited a year ago

After using The AC Team in the past to save me during the hot summer when my nearly 30 year old AC unit broke down, I decided to purchase a new Train unit after mine started leaking Freon. The AC Team has bent over backwards taking care of me because the quality of everything these days isn't what it used to be.…

A/C system maintenanceCleaningHVAC system maintenance+ Value
★★★★★ Donna · Edited a year ago

We had a service call to check out our AC. Kyle and his associate was very knowlegable and professional. Our AC seems to be working great

Paid $900–1,000Reasonable priceA/C system maintenanceCleaningA/C system repair+ Responsiveness+ Punctuality+ Quality
★★★★★ CAROLYN · Edited a year ago

Want great service from 'trusted' company......use The AC Team. We have been using them for 13 years, and would not call anyone else. Nick and his team are the go-to! They go over everything that needs checked so that your unit is working perfectly, and correct things at a very reasonable fee. We recommend this…

A/C system repair+ Professionalism+ Value
★★★★★ larry · Edited a year ago

Always....5 star!!!!! Thank you!!!

HVAC system maintenanceA/C system repair+ Responsiveness+ Punctuality+ Quality
★★★★★ Donna · Edited a year ago

The AC Team is the best by far. We called for a repair at 8 this morning, they were here by 11, and everything fixed before 1pm. I can’t say enough good things about them!!😊

HVAC system maintenanceHeating system repairA/C system repair+ Responsiveness

Show more a/c system repair reviews (34 more) →

vs category

Blue = The, grey = HVAC contractors average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 5.00★ (12 reviews)2024-Q2: 5.00★ (20 reviews)2024-Q3: 5.00★ (10 reviews)2024-Q4: 4.92★ (12 reviews)2025-Q1: 5.00★ (10 reviews)2025-Q2: 4.96★ (27 reviews)2025-Q3: 4.92★ (26 reviews)2025-Q4: 5.00★ (22 reviews)2026-Q1: 5.00★ (28 reviews)2026-Q2: 5.00★ (48 reviews)2026-Q3: 5.00★ (60 reviews)2026-Q4: 5.00★ (15 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$114-65% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Great price 54%Reasonable 43%Overpriced 0%Not sure 3%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%92+32.2Reliability 15%98+14.7Craft & service 20%55+11Value 10%93+9.3Momentum 8%72+5.8Track record 7%57+4Accountability 5%41+2.1Experts Score= 79Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
92
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
98
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
55
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
93
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
72
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
57
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
41

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+98 / −0
Professionalism
+114 / −0
Responsiveness
+104 / −0
Punctuality
+105 / −0
Value
+94 / −0

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