HVAC CONTRACTORS · PHOENIX, AZ
The AC Team Heating & Cooling LLC logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%92+32.2Reliability 15%98+14.7Craft & service 20%55+11Value 10%93+9.3Momentum 8%72+5.8Track record 7%57+4Accountability 5%41+2.1Experts Score= 79Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCORE

The AC Team Heating & Cooling LLC

Better than 94% of HVAC contractors · #4 of 67

5.0★423 Google reviewsGoogle star rating as shown on Google Maps.
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yrs (avg 2%)Share of reviews from the last 24 months that gave 1 or 2 stars.
%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

The AC Team Heating & Cooling LLC for HVAC system maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.75
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1–100
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$37–$292
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “HVAC system maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#6 / 60
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 75 Google reviews tagged “HVAC system maintenance” · showing 20

★★★★★ Dave · Edited 3 days ago

The guys sent a heads up text when they were arriving. Which was good so we could go about our business until their designated arrival time. They were through and clean.

Paid $1–100Great priceHVAC system maintenanceA/C system maintenance
★★★★★ Lynn · Edited a week ago

I trust this company implicitly. Three years ago I was told that I needed a new a/c. I wanted a second opinion and Nick told me I needed a new condenser, which I purchased….$250 instead of thousands!

Paid $1–200Reasonable priceHVAC system maintenanceHeating system maintenance+ Punctuality+ Value
★★★★★ Jason · Edited 2 weeks ago

Locally owned, friendly, professional and fairly priced. What else can you ask for? You should've called them yesterday.

HVAC system maintenance
★★★★★ Rosa · Edited 2 weeks ago

Nick and his whole team are amazing, honest and very professional!

Great priceHVAC system maintenanceA/C system maintenanceInstall AC+ Responsiveness+ Punctuality+ Quality
★★★★★ Dan · Edited 2 weeks ago

Very thorough and explained how and why he was cleaning the hot water heater.

Paid $1–100Great priceHVAC system maintenance
★★★★★ Kaye · Edited 2 months ago

Nick worked hard to find the problems in our systems, and spent as much time as needed. Told me what to look for if the repairs didn’t work and to contact him immediately. I highly recommend this company to everyone looking for honest advice and work from a company that is in no way trying to scam or rip you off.…

Paid $1–200Reasonable priceHVAC system maintenance
★★★★★ David · Edited 2 months ago

Great installation and service team. Highly recommend the AC team. Warranty repair. Did a great job. Out the same day as the call.

Paid $1–200Great priceHVAC system maintenanceA/C system maintenanceA/C system repair
★★★★★ Michelle · Edited 3 months ago

Great company, great service. Our Trane 5 Ton Package unit stopped working on Saturday and the AC Team was immediately responsive. Jerry, the technician, diagnosed and replaced the blower motor same day. Extremely professional, knowledgable and fairly priced. We are so happy we switched to AC Team last year.

Paid $1,200–1,400Reasonable priceHVAC system maintenanceA/C system repair
★★★★★ Jerry · Edited 4 months ago

The technician was very good. Very efficient and knowledgeable.

Reasonable priceHVAC system maintenance
★★★★★ Becky · 4 months ago

Technician was great, spent a lot of time checking thing out and was very efficient, polite, and respectful.

Paid $1–200Great priceHVAC system maintenance
★★★★★ Tim · Edited 4 months ago

Jerry is very courteous and takes time to answer our questions and he provides thorough explanations.

HVAC system maintenance
★★★★★ Jason · 4 months ago

Awesome on time and professional service.

Paid $1,000+Great priceHVAC system maintenanceA/C system maintenance
★★★★★ Lynn · Edited 4 months ago

Update one year later - Jerry came for my annual service today and everything was great! He was so informative and answered all my questions. I continue to be a satisfied AC Team customer! You guys are the best ! I was referred to the AC Team by my contractor and I could not be happier to have found the company I…

Paid $1–100Great priceHVAC system maintenance
★★★★★ Ray · Edited 4 months ago

The AC Team is the best. They know their business, are truthful, are dependable & service is priced fairly

Paid $1–100Great priceHVAC system maintenance
★★★★★ Cindy · Edited 6 months ago

This company goes above and beyond to give you excellent service. They have searched for the best price on parts. Their service contract covers two maintenance visits a year and I never worry about getting on the schedule. I love that I can set up the service call on their website. Such friendly, caring service!

Paid $100–200Great priceHVAC system maintenance
★★★★★ Bru · Edited 6 months ago

Been using AC Team for years. Very reliable, with fair pricing. The servicemen have always been polite, friendly, and professional. I highly recommend these guys.

Paid $1–100Great priceHVAC system maintenance
★★★★★ Justin · 7 months ago

Katie is amazing!!! We came to AC-Team for help! Every prior A/C company overcharged us for a routine commercial maintenance and they were not upfront with cost, they just did and billed. With both our locations having specific needs they handled them with ease. Would definitely recommend to anyone needing their…

Great priceHVAC system maintenance
★★★★★ Ralph · Edited 7 months ago

Bill and his installation crew did an excellent job. They were on time, answered any questions I had, were efficient, polite, cleaned up afterwards, and ensured the new system was working properly. I’ve been on their maintenance program as well, and The AC Team is a superior and fair company in all aspects.

Paid $1–100Great priceHVAC system maintenanceInstallation
★★★★★ Brian · Edited 8 months ago

As always, The AC Team showed when they said they would. Took care of the issue with a smile.

Great priceHVAC system maintenance
★★★★★ Vince · Edited 8 months ago

Trust what I say here! You should call Erin or Nick for any and all needs for your AC/Heating. Go ahead and get 3 estimates on a complete central AC system from companies of your choice, and then compare them. The AC Team will beat them all ! With the quality of their work and their commitment to stand behind their…

Paid $1–100Great priceHVAC system maintenanceA/C system maintenanceHeating system repair

Show more HVAC system maintenance reviews (55 more) →

vs category

Blue = The, grey = HVAC contractors average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 5.00★ (12 reviews)2024-Q2: 5.00★ (20 reviews)2024-Q3: 5.00★ (10 reviews)2024-Q4: 4.92★ (12 reviews)2025-Q1: 5.00★ (10 reviews)2025-Q2: 4.96★ (27 reviews)2025-Q3: 4.92★ (26 reviews)2025-Q4: 5.00★ (22 reviews)2026-Q1: 5.00★ (28 reviews)2026-Q2: 5.00★ (48 reviews)2026-Q3: 5.00★ (60 reviews)2026-Q4: 5.00★ (15 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$114-65% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Great price 54%Reasonable 43%Overpriced 0%Not sure 3%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%92+32.2Reliability 15%98+14.7Craft & service 20%55+11Value 10%93+9.3Momentum 8%72+5.8Track record 7%57+4Accountability 5%41+2.1Experts Score= 79Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
92
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
98
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
55
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
93
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
72
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
57
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
41

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+98 / −0
Professionalism
+114 / −0
Responsiveness
+104 / −0
Punctuality
+105 / −0
Value
+94 / −0

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