HVAC CONTRACTORS · PHOENIX, AZ
The AC Team Heating & Cooling LLC logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%92+32.2Reliability 15%98+14.7Craft & service 20%55+11Value 10%93+9.3Momentum 8%72+5.8Track record 7%57+4Accountability 5%41+2.1Experts Score= 79Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCORE

The AC Team Heating & Cooling LLC

Better than 94% of HVAC contractors · #4 of 67

5.0★423 Google reviewsGoogle star rating as shown on Google Maps.
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yrs (avg 2%)Share of reviews from the last 24 months that gave 1 or 2 stars.
%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

The AC Team Heating & Cooling LLC for installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.20
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1–100
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$1.1k–$2.8k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 81/100.How Job match is calculatedBuilt only from reviews Google tagged “Installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 36
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 20 Google reviews tagged “Installation”

★★★★★ Catherine · Edited a month ago

Jerry showed up on time. Performed all of the maintenance on the AC and was pleasant and professional.

Paid $2,000+Great priceInstallationInstall AC
★★★★★ isaac · Edited 3 months ago

Excellent customer service, great people to deal with, and professional

Install ACInstall thermostatInstallation
★★★★★ Michael · Edited 4 months ago

Great company. Very honest and straightforward. No upsell. Polite and neat. Very knowledgeable.

Great priceInstallationService not listed
★★★★★ James · Edited 5 months ago

Totally impressed with this company and their customer service. Nick came out and looked over our 26 yr old HVAC Residental system. He suggested changes and additions to the duct work that should be done to increase comfort & efficiency with the new system. Their prices are VERY good. The two installers were top…

Install ACHeating system installationInstallation+ Responsiveness+ Punctuality+ Quality
★★★★★ Ralph · Edited 7 months ago

Bill and his installation crew did an excellent job. They were on time, answered any questions I had, were efficient, polite, cleaned up afterwards, and ensured the new system was working properly. I’ve been on their maintenance program as well, and The AC Team is a superior and fair company in all aspects.

Paid $1–100Great priceHVAC system maintenanceInstallation
★★★★★ Vince · Edited 8 months ago

Trust what I say here! You should call Erin or Nick for any and all needs for your AC/Heating. Go ahead and get 3 estimates on a complete central AC system from companies of your choice, and then compare them. The AC Team will beat them all ! With the quality of their work and their commitment to stand behind their…

Paid $1–100Great priceHVAC system maintenanceA/C system maintenanceHeating system repair
★★★★★ P · Edited 10 months ago

Great customer service, on time and super reasonable. Us them for continual maintenance and they do an amazing job. Could not find a better company to work with as a property manager.

InstallationHVAC duct & vent cleaning
★★★★★ Tommy · Edited a year ago

Had our Gas Furnace Maintenance yearly service. Our technician did a thorough job. Great service at a fair price. Looking forward to seeing them in the spring for our AC tuneup.

Reasonable priceInstallation
★★★★★ Garrick · Edited a year ago

Great service

HVAC system maintenanceInstallation+ Responsiveness+ Punctuality+ Quality
★★★★★ Benjamin · Edited a year ago

The AC Team installed our AC on Aug 17th, 2022. Our downstairs unit was leaking refrigerant at the A coil and was limping along - to be expected at 17-years-old. We received 2 quotes from reputable companies that helped me decide which Trane unit I wanted. One company was steering me away from Trane, because of…

HVAC system repairHVAC system maintenanceA/C system maintenance+ Punctuality+ Quality+ Professionalism
★★★★★ B. · Edited 2 years ago

The AC Team came highly recommended and if anything exceeded my expectations. Their process from estimate to installation was one of the best I have experienced. They truly put the customer first. Every member of their staff is component, responsive and reliable. Kyle was a pleasure to work with. He went out of…

HVAC system repairInstallationHVAC duct & vent repair+ Responsiveness+ Punctuality+ Quality
★★★★★ Adele · 2 years ago

This company is so reliable! They are reasonable,responsive, trustworthy !

A/C system maintenanceInstallationA/C system repair+ Quality+ Value
★★★★★ Richard · 3 years ago

Nick and his team have always been responsive and communicate well. Their work is first class and the new system I had them install earlier this year is humming along, even through the intense heat we had over the summer.

HVAC system maintenanceInstallationRepair HVAC+ Responsiveness+ Punctuality+ Professionalism
★★★★★ Scott · Edited 3 years ago

By far the very best A/C Company I have ever worked with. They installed a customed designed, efficient and very user friendly system. All worked done professionally and on time. I highly recommend Nick, Kyle and their entire team. Scott L

A/C system maintenanceInstall ACHeating system installation+ Responsiveness+ Punctuality+ Quality
★★★★★ Paul · 3 years ago

I recently lost my AC guy of 30 plus years and tried 3 others before finding the AC Team. I have 14 suites in a commercial building and needed a unit replaced. Professional is would be my one word description. Within weeks I had 2 other units go down and was impressed with both the speed and rate, they had both…

A/C system maintenanceCleaningHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
★★★★★ Giancarlo · 3 years ago

Excellent Service We installed AC units on the second floor. I cannot recommend them highly enough from Nick to Kyle nothing good suggestions and hard work. The service we received was amazing and the installation went very smoothly and neatly. They cleaned up after each day and worked around our schedule. We were…

HVAC duct & vent installationInstallation+ Responsiveness+ Quality+ Professionalism
★★★★★ Bryan · 4 years ago

This company is awesome! They removed our 20+yo units and installed 2 new units. Plus they correct home builder mistakes and short coming with out ventilation system. They also educated us on the process and made sure we had top quality units that fit our budget. One thing I really loved about this company, is how…

A/C system dismantlementInstall ACHVAC duct & vent installation+ Responsiveness+ Punctuality+ Quality
★★★★★ Maryann · 5 years ago

We’ve been with Nick for at least 15 years. He’s honest. Before we called Nick at a neighbor’s recommendation we had another company say it was going to cost $800 for a repair to our AC unit. We called Nick and the repair was a little over $100. We trust the AC Team 100%

A/C system maintenanceCleaningHeating system maintenance+ Responsiveness+ Punctuality+ Quality
★★★★★ Nick · 5 years ago

If you're looking for a 2nd opinion or any HVAC work, for the love of God, please call this company. They do excellent work and are very polite. I've dealt with many other HVAC companies in this past, and Nick/Erin are by far the most fair and honest. Their techs are courteous and knowledgeable. They'll easily…

A/C system maintenanceHVAC duct & vent cleaningCleaning+ Responsiveness+ Punctuality+ Quality
★★★★★ Shasta · 5 years ago

Rating only, no written review.

A/C system maintenanceHeating system maintenanceInstallation+ Professionalism

vs category

Blue = The, grey = HVAC contractors average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 5.00★ (12 reviews)2024-Q2: 5.00★ (20 reviews)2024-Q3: 5.00★ (10 reviews)2024-Q4: 4.92★ (12 reviews)2025-Q1: 5.00★ (10 reviews)2025-Q2: 4.96★ (27 reviews)2025-Q3: 4.92★ (26 reviews)2025-Q4: 5.00★ (22 reviews)2026-Q1: 5.00★ (28 reviews)2026-Q2: 5.00★ (48 reviews)2026-Q3: 5.00★ (60 reviews)2026-Q4: 5.00★ (15 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$114-65% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Great price 54%Reasonable 43%Overpriced 0%Not sure 3%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%92+32.2Reliability 15%98+14.7Craft & service 20%55+11Value 10%93+9.3Momentum 8%72+5.8Track record 7%57+4Accountability 5%41+2.1Experts Score= 79Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
92
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
98
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
55
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
93
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
72
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
57
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
41

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+98 / −0
Professionalism
+114 / −0
Responsiveness
+104 / −0
Punctuality
+105 / −0
Value
+94 / −0

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