Analyzing 10,147,70810.1M ReviewsFor 28,75028.8K Experts

Experts Reviews · Company report
The Appliance Mechanic logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%61+4.3Craft & service penalty91−0.9Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE

The Appliance Mechanic

West Bountiful, UT · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #5Position by Experts Score among all companies we track in this category. of 16 appliance installation · 5.0★ from 257 Google reviews

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Report card

Percentile vs other appliance installation (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The Appliance Mechanic is better than 98% of appliance installation.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The Appliance Mechanic is better than 96% of appliance installation.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.The Appliance Mechanic is better than 91% of appliance installation.A
91
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.The Appliance Mechanic is better than 100% of appliance installation.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The Appliance Mechanic is better than 100% of appliance installation.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.The Appliance Mechanic is better than 61% of appliance installation.B
61

Reviews for your job

Customers hired The Appliance Mechanic for 8 kinds of job.

The Appliance Mechanic for freezer repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.8
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 81/100.How Job match is calculatedBuilt only from reviews Google tagged “Freezer repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 4

All 8 Google reviews tagged “Freezer repair”

tiffanie9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Hayden has worked on 3 of my appliances, each time I have worked with him, he has been extremely kind, on time, and very professional.

Dryer repairFreezer repairWashing machine repair+ Responsiveness+ Punctuality+ Quality
Wayne11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

My freezer stopped working Hayden the owner came out and told me what the issue was he came back later fixed the problem he did an excellent job I would recommend him to any one

Freezer repair+ Responsiveness+ Punctuality+ Quality
Armin2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Hayden was awesome! Would love to have him in my home again

Freezer repair+ Professionalism
Katelyn13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Hayden repaired a valve and replaced our ice maker after a leak that destroyed our kitchen floor. He seemed highly competent and trustworthy—very happy with his work and professionalism. Would highly recommend him.

Freezer repair+ Quality+ Professionalism+ Value
LEXLocal Guide · 125 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Hayden was awesome. On time and thorough. If you want quality work and professional customer service definitely hit him up. My samsung fridge stopped working and he was able to repair and replace the parts in minutes. And showed me that I had an ice maker built into the fridge that I was unaware of lmao

Customer photo from LEX's review
Freezer repairRefrigerator repair+ Responsiveness+ Punctuality+ Quality
Trent4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Hayden is, hands down, the best appliance tech I've ever received service from. He was a little delayed due to a massive snow storm that day, but he kept me in the loop about his schedule. He's knowledgeable, professional, friendly, and offers some of the lowest rates around. He even advised me on a couple of other…

Freezer repairRefrigerator repair+ Responsiveness+ Quality+ Professionalism
Von6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Freezer repair+ Responsiveness+ Punctuality+ Quality
Randall7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Freezer repairRefrigerator/freezer repair+ Responsiveness+ Punctuality+ Quality

Price

$374+29% vs typical appliance installation

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 60%Reasonable 40%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Washing machine repair17$253–$392
Dryer repair12$227–$359
Washer/dryer repair12—
Dishwasher repair11$164–$360
Refrigerator repair10$201–$705
Refrigerator/freezer repair10$139–$385
Freezer repair8—
Oven repair5$201–$448

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