Appliance repair service · West Bountiful, UT · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%61+4.3Craft & service penalty91−0.9Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#5 of 16 appliance installationiPosition by Experts Score among all companies we track in this category. · better than 73%
5.0★★★★★257 Google reviews · 11 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
23%reviews answered by the owner
$374typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently cite punctuality, clear communication, and fair pricing for refrigerator, washing machine, and dryer repairs. Reviewers note that technicians diagnose issues quickly, provide honest advice on repair versus replacement, and often offer preventive maintenance tips. The service is described as professional and thorough, with some customers appreciating the availability of weekend appointments. The primary criticism involves scheduling reliability, specifically one instance of a missed appointment without prior notice.
Google rating: 5.0 out of 5 from 257 reviews (99% five-star).
Reviews on this page: 257 Google reviews (225 with written comments, 2 with photos).
Owner responses: the business replied to 23% of reviews.
Most recent review: October 7, 2026.
Service: Appliance Installer serving West Bountiful, Utah.
Data from Google, last updated November 12, 2026.
Score profile vs other appliance installation
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
The Appliance MechanicAppliance Installation median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The Appliance Mechanic: 98/100 on this factor. Category median: 91.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The Appliance Mechanic: 96/100 on this factor. Category median: 87.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.The Appliance Mechanic: 91/100 on this factor. Category median: 95.A
91
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.The Appliance Mechanic: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The Appliance Mechanic: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.The Appliance Mechanic: 61/100 on this factor. Category median: 81.B
61
Bar = this company · dark tick = category median.
Star ratings
257 Google reviews we collected
5.0of 5
5 stars25499%
4 stars10%
3 stars00%
2 stars10%
1 star10%
Praise vs complaints
Phrases our text analysis found in 225 written reviews
99%praise
Praise53499%
Complaints71%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price360%
Reasonable240%
Overpriced00%
Not sure00%
$374+29% vs typical appliance installation
Middle half of what 3 customers paid ($338–$460) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response12523%
Staff & attitude11421%
Would recommend7814%
Price & value6712%
Quality & results6312%
Honesty & trust5811%
Communication367%
What customers talk about
We read 225 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Came out promptly, arrived on time, very professional, friendly and knowledgeable.”
“scheduled online today 12/17 for 1:30 and a no call no show.”
“I am SO grateful to him for his professionalism and integrity.”
“Highly recommend and look forward to keep working with him.”
“He recommends the most cost-effective options (repair vs replace) while also providing a reasonable durability timeline.”
“Hayden has worked on a few appliance repairs for me and each time he’s always been prompt, thorough and honest.”
“Also they were upfront about the cost just in case It didn't fix the problem.”
“So appreciate working with an honest and fair business.”
“Great communication, punctuality and he got my oven fixed quick!”
People customers mention
Hayden45 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired The Appliance Mechanic for 8 kinds of job. Pick one to see what they paid and said.
DianaLocal Guide · 48 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Hayden is super talented in diagnosing and repairing problems! We had three different appliances for him to repair and he diagnosed the issue for all three within 10 minutes! Nice guy, too!
Paid $300–350Reasonable price
Brooke9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Hayden was great! The company was easy to schedule with. I appreciated the transparency of price, and how quickly our refrigerator was fixed. Thanks for all your help!
Paid $450–500Reasonable price
JonathanLocal Guide · 32 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
OUTSTANDING SERVICE. What a nice guy. Professional, on time, had everything he needed. Very thorough. Before he left he thought our dishwasher wasn't properly aligned along the countertop. It looked fine to me, but he removed a screw, set it perfectly, and finished the Job. I'd recommend this company without…
Great service! Came out promptly, arrived on time, very professional, friendly and knowledgeable. Very fair pricing. So appreciate working with an honest and fair business. Highly recommend!
Response from the owner · a month ago
Hi Jeannie, thank you so much for your wonderful feedback! It’s fantastic to hear that our prompt and professional service, along with fair pricing, met your expectations. We're grateful for your recommendation and look forward to assisting you again in the future!
Diana HegyiLocal Guide · 48 reviewsiTotal number of Google reviews Diana has written across all businesses on Google Maps, not just this one.
Hayden is super talented in diagnosing and repairing problems! We had three different appliances for him to repair and he diagnosed the issue for all three within 10 minutes! Nice guy, too!
Price assessment: Reasonable price
Price: $300–350
Response from the owner · 3 months ago
Hello there! We're absolutely delighted that you were impressed with Hayden's diagnostic skills and friendly demeanor. Your satisfaction means a lot to us, and we're just a call away if you need any more assistance. Have a fantastic day!
Brooke Smith9 reviewsiTotal number of Google reviews Brooke has written across all businesses on Google Maps, not just this one.
Hayden was great! The company was easy to schedule with. I appreciated the transparency of price, and how quickly our refrigerator was fixed. Thanks for all your help!
Price assessment: Reasonable price
Price: $450–500
Response from the owner · Edited 3 months ago
We're genuinely grateful for your kind words! It's wonderful to know that Hayden and our team could make your experience seamless and efficient. We're pleased to hear that our transparency and prompt service met your expectations. Your satisfaction is our top priority, and we're always here to help!
John HongLocal Guide · 20 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Hayden has worked on a few appliance repairs for me and each time he’s always been prompt, thorough and honest. He recommends the most cost-effective options (repair vs replace) while also providing a reasonable durability timeline. Highly recommend and look forward to keep working with him.
Response from the owner · Edited 3 months ago
We sincerely appreciate your glowing review! It's fantastic to know that Hayden’s honesty and efficiency in appliance repairs have pleased you. Your recommendation means a lot to us, and we look forward to many more opportunities to assist you. Thanks for trusting us with your repair needs!
Helen Lewis1 reviewiTotal number of Google reviews Helen has written across all businesses on Google Maps, not just this one.
I phoned Hayden about our dishwasher. It was late on Saturday and he still took the time to take my call and gave me several solutions.
Such a professional and kind person. I highly recommend this business to anyone who needs appliance repair, especially in Park City. We will be using him for our services.
Response from the owner · Edited 3 months ago
We genuinely appreciate your wonderful review, Helen! It's delightful to hear Hayden could assist you, even on a busy Saturday. Your recommendation means the world to us, and we can’t wait to help with any future appliance needs. Thank you for choosing us!
Barbara TLocal Guide · 27 reviewsiTotal number of Google reviews Barbara has written across all businesses on Google Maps, not just this one.
I had a fridge stop working and called 10 different appliance repair companies. I couldn't get an appointment for several days so I kept calling places and ended up speaking to Hayden at The Appliance Mechanic. After asking for some details, he was able let me know over the phone that our problem was likely due to a well known manufacturer problem with our make and model and that the best steps would be to contact that company directly. (None of the other companies told me about this problem even when finding out the brand of fridge.)
Hayden told me the info that we would need from the fridge (make and model number) to make a claim with the manufacturer, and what type of service person to ask for once I talked to them. He also said most local companies wouldn't work on this brand of fridge because the company is currently involved in a class action lawsuit. I am SO grateful to him for his professionalism and integrity. He not only saved me money on a service call, he saved me a LOT of time and frustration. All because he took five minutes of his time to share this important info. I will be using him from now on!
Positive: Professionalism
Services: Refrigerator repair
Cassidee zimmerman4 reviewsiTotal number of Google reviews Cassidee has written across all businesses on Google Maps, not just this one.
Hayden is absolutely phenomenal at what he does! When it comes to appliances, he is the most knowledgeable, efficient and best customer service around! Our go to for any appliance issues or questions
Response from the owner · Edited 3 months ago
We sincerely appreciate your kind words, Cassidee! Delighted you found Hayden’s expertise and assistance just right for your needs. Always a pleasure to be your trusted choice for appliance matters. Looking forward to being of service whenever you need us!
Tyler2 reviewsiTotal number of Google reviews Tyler has written across all businesses on Google Maps, not just this one.
Really appreciate you man! Super reasonable, efficient, and knowledgeable. My go to if I need anything fixed.
Response from the owner · Edited 3 months ago
We are truly grateful for your kind words! It's fantastic to hear you value our efficiency and expertise. Always happy to help with any fixes you need. We look forward to assisting you again in the future!
Leslie McGraw6 reviewsiTotal number of Google reviews Leslie has written across all businesses on Google Maps, not just this one.
Great communication, punctuality and he got my oven fixed quick! Very thankful!
Response from the owner · Edited 3 months ago
We really appreciate your thoughtful feedback! It's wonderful to know that you found our service to be prompt and effective. We're so glad to have been able to help with your oven. We hope to serve you again soon!
Andy BettsLocal Guide · 33 reviewsiTotal number of Google reviews Andy has written across all businesses on Google Maps, not just this one.
Totally upfront, excellent service and polite. Hayden is honest and won't upsell. Definitely the only choice for any appliance service from now on.
Response from the owner · Edited 3 months ago
Thank you so much for sharing your wonderful experience with us! We're delighted to hear that our honesty and service met your expectations. It's customers like you that make our work so rewarding. We're always here whenever you need us!
