Experts Reviews · Company report
The Appliance Mechanic logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%61+4.3Craft & service penalty91−0.9Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE

The Appliance Mechanic

West Bountiful, UT · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #5Position by Experts Score among all companies we track in this category. of 16 appliance installation · 5.0★ from 257 Google reviews

Report card

Percentile vs other appliance installation (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The Appliance Mechanic is better than 98% of appliance installation.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The Appliance Mechanic is better than 96% of appliance installation.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.The Appliance Mechanic is better than 91% of appliance installation.A
91
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.The Appliance Mechanic is better than 100% of appliance installation.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The Appliance Mechanic is better than 100% of appliance installation.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.The Appliance Mechanic is better than 61% of appliance installation.B
61

Reviews for your job

Customers hired The Appliance Mechanic for 8 kinds of job.

The Appliance Mechanic for refrigerator repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.10
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$201–$705
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 80/100.How Job match is calculatedBuilt only from reviews Google tagged “Refrigerator repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 7

All 10 Google reviews tagged “Refrigerator repair”

BarbaraLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

I had a fridge stop working and called 10 different appliance repair companies. I couldn't get an appointment for several days so I kept calling places and ended up speaking to Hayden at The Appliance Mechanic. After asking for some details, he was able let me know over the phone that our problem was likely due to a…

Refrigerator repair+ Professionalism
Kyle2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We have had several great experiences with Hayden (dryer and fridge) and I’d recommend him to anyone. I’ve saved his contact info and will use him for all future appliance issues. He is very knowledgeable and helped us understand our different options for repair. In the end he saved us a ton of money and has kept our appliances working great.

Dryer repairRefrigerator repair+ Responsiveness+ Punctuality+ Quality
MK4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

On time. Quick work. Clean. Thorough. Provided lots of information. 10/10 would recommend for any home appliance repair.

Refrigerator repair+ Responsiveness+ Punctuality+ Quality
Carrie9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Super appreciate the prompt, honest, polite, thorough service! Thank you, Hayden!

Refrigerator repair+ Responsiveness+ Punctuality+ Quality
BraedenLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Hayden came out the same day that I contacted him. The control board on my fridge went out when we lost power, and he was able to diagnose the problem over the phone and come with the parts ready to go. He worked quickly and cleanly, and had my fridge running again in just a few minutes. He was courteous and…

Refrigerator repairRefrigerator/freezer repair+ Responsiveness+ Punctuality+ Quality
EmilyLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very knowledgeable. Had a problem with water dispensing. Told us his price up front. Gave us options once he diagnosed the issue. Awesome all around. Had some scheduling conflict at first but was very happy I waiting and went this him. No question we will only choose him from now on.

Refrigerator repairRefrigerator/freezer repair+ Quality+ Professionalism
CrystalLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Hayden is awesome! We needed a quote in a somewhat timely matter and he was quick to respond, fair priced, transparent and friendly. Will definitely use for future repairs and highly recommend!

Oven repairRefrigerator repair+ Responsiveness+ Punctuality+ Quality
LEXLocal Guide · 125 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Hayden was awesome. On time and thorough. If you want quality work and professional customer service definitely hit him up. My samsung fridge stopped working and he was able to repair and replace the parts in minutes. And showed me that I had an ice maker built into the fridge that I was unaware of lmao

Customer photo from LEX's review
Freezer repairRefrigerator repair+ Responsiveness+ Punctuality+ Quality
SethLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Hands down, the absolute best appliance mechanic around. Hayden is extremely knowledgeable, professional, honest and kind. I had an emergency at my house and could literally not get anyone to even return my phone calls except for Hayden who got back to me immediately. The only guy I now recommend to all of my friends and family.

Refrigerator repair+ Responsiveness+ Punctuality+ Quality
Trent4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Hayden is, hands down, the best appliance tech I've ever received service from. He was a little delayed due to a massive snow storm that day, but he kept me in the loop about his schedule. He's knowledgeable, professional, friendly, and offers some of the lowest rates around. He even advised me on a couple of other…

Freezer repairRefrigerator repair+ Responsiveness+ Quality+ Professionalism

Price

$374+29% vs typical appliance installation

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 60%Reasonable 40%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Washing machine repair17$253–$392
Dryer repair12$227–$359
Washer/dryer repair12—
Dishwasher repair11$164–$360
Refrigerator repair10$201–$705
Refrigerator/freezer repair10$139–$385
Freezer repair8—
Oven repair5$201–$448

Compare with