PLUMBERS · PHOENIX, AZ
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%87+30.5Reliability 15%75+11.3Craft & service 20%33+6.6Value 10%48+4.8Momentum 8%43+3.4Track record 7%42+2.9Accountability 5%33+1.7Experts Score= 61Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.61SCORE
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%87+30.5Reliability 15%75+11.3Craft & service 20%33+6.6Value 10%48+4.8Momentum 8%43+3.4Track record 7%42+2.9Accountability 5%33+1.7Experts Score= 61Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.61SCOREThe Aussie Plumber
Better than 69% of plumbers · #28 of 90
5.0★1,107 Google reviewsGoogle star rating as shown on Google Maps.
4.96★last 12 monthsAverage stars on reviews from the last 12 months only.
0.8%1–2★ in 2 yrs (avg 2.6%)Share of reviews from the last 24 months that gave 1 or 2 stars.
70%complaints answeredShare of 1–3★ reviews the owner publicly replied to.
The Aussie Plumber for sump pump repair
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.1
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
All 1 Google reviews tagged “Sump pump repair”
★★★★★ Daniel · 4 years ago
This was easily the best experience I have ever had with a plumbing repair. Troy from Aussie Plumber absolutely went above and beyond on diagnosing, explaining, and executing the necessary repairs. Our issues with air-knocking pipes, whistling pipes, and then 2 separate leaks (one outside, one sump-related) were not…
Faucet installationOutdoor plumbing system repairPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
vs category
Blue = The, grey = plumbers average
Rating over time
Price
$855+78% vs typical plumbers
Bar = middle half of what customers paid · gold mark = category median.
Great price 22%Reasonable 67%Overpriced 2%Not sure 9%
Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%87+30.5Reliability 15%75+11.3Craft & service 20%33+6.6Value 10%48+4.8Momentum 8%43+3.4Track record 7%42+2.9Accountability 5%33+1.7Experts Score= 61Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.
SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
87
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
75
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
33
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
48
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
43
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
42
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
33
Praised for
Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.
Quality
+177 / −0
Professionalism
+202 / −0
Responsiveness
+187 / −0
Punctuality
+171 / −0
Value
+127 / −1
