Analyzing 5,290,788 Google Reviews For 14,025 Experts

Experts Reviews · Company report
The Aussie Plumber logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%87+30.5Reliability 15%75+11.3Craft & service 20%33+6.6Value 10%48+4.8Momentum 8%43+3.4Track record 7%42+2.9Accountability 5%33+1.7Experts Score= 61Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.61SCORE

The Aussie Plumber

Phoenix, AZ · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #28Position by Experts Score among all companies we track in this category. of 90 plumbers · 5.0★ from 1,107 Google reviews

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Report card

Percentile vs other plumbers (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: satisfaction and reliability; weakest: accountability.

SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.The Aussie Plumber is better than 87% of plumbers.A
87
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).The Aussie Plumber is better than 75% of plumbers.B
75
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.The Aussie Plumber is better than 33% of plumbers.D
33
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.The Aussie Plumber is better than 48% of plumbers.C
48
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.The Aussie Plumber is better than 43% of plumbers.C
43
Track recordTrack record · 7% of the scoreReview volume and years with reviews.The Aussie Plumber is better than 42% of plumbers.C
42
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.The Aussie Plumber is better than 33% of plumbers.D
33

Reviews for your job

Customers hired The Aussie Plumber for 8 kinds of job.

The Aussie Plumber for sump pump repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.1
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—

All 1 Google reviews tagged “Sump pump repair”

★★★★★ Daniel · 4 years ago

This was easily the best experience I have ever had with a plumbing repair. Troy from Aussie Plumber absolutely went above and beyond on diagnosing, explaining, and executing the necessary repairs. Our issues with air-knocking pipes, whistling pipes, and then 2 separate leaks (one outside, one sump-related) were not…

Faucet installationOutdoor plumbing system repairPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality

Price

$855+78% vs typical plumbers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 22%Reasonable 67%Overpriced 2%Not sure 9%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair114$366–$1.2k
Drain cleaning75$176–$580
Toilet repair74$227–$618
Plumbing leak repair67$295–$1.1k
Plumbing leak detection56$124–$656
Faucet repair50$208–$611
Water heater installation49$1.2k–$2.4k
Installation48$276–$1.0k

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