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The Back Safety & Wellness Center

Chiropractor · Matteson, IL · reviewed since 2016

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%99+68.5Reliability 31%99+30.5Experts Score= 99Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#21 of 158 massage therapistsPosition by Experts Score among all companies we track in this category. · better than 87%
5.0 ★★★★★ 155 Google reviews · 7 photos
99%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
1%reviews answered by the owner
Oct 2026latest review

The Back Safety & Wellness Center at a glance

Google reviewers rate The Back Safety & Wellness Center 5/5 based on 155 reviews, highlighting services such as chiropractic adjustments and massage therapy. Patients frequently cite the staff's punctuality, detailed communication regarding treatment plans, and personalized attention as key positives, noting that the environment feels welcoming rather than assembly-line. No common criticisms emerged from the provided excerpts, as all listed reviews were positive.

  • Google rating: 5.0 out of 5 from 155 reviews (99% five-star).
  • Reviews on this page: 155 Google reviews (133 with written comments, 4 with photos).
  • Owner responses: the business replied to 1% of reviews.
  • Most recent review: October 21, 2026.
  • Service: Massage Therapist serving Matteson, Illinois.

Data from Google, last updated October 26, 2026.

Score profile vs other massage therapists

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.

Satisfaction99Reliability99Craft & service–Value–Momentum100Replies to reviews–Satisfaction: 99 (median 94)Reliability: 99 (median 94)Momentum: 100 (median 100)
This companyMassage Therapists median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The Back Safety & Wellness Center: 99/100 on this factor. Category median: 94.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The Back Safety & Wellness Center: 99/100 on this factor. Category median: 94.A
99
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The Back Safety & Wellness Center: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 73.–
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Bar = this company · dark tick = category median.

Star ratings

155 Google reviews we collected

  • 5 stars15499%
  • 4 stars11%
  • 3 stars00%
  • 2 stars00%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 133 written reviews

  • Praise14198%
  • Complaints32%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude5337%
  • Would recommend3927%
  • Quality & results2316%
  • Communication139%
  • Speed & response75%
  • Honesty & trust64%
  • Price & value32%

What customers talk about

We read 133 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “He truly cares for the well being of his patients and is very professional and relatable.”
  • “He is well experienced and I highly recommend him for chiropractic care.”
    “I feel 100 times better and cannot recommend him enough!”
  • “Josh is skilled, thorough, and truly cares about his patients.”
  • “He explains in detail what he is going to do prior to doing it.”
  • “elped me greatly with the acute stage when back is out to recover as quickly and gently as possible and also throughout with adjustments and exercises…”
  • “I trust him more than anyone else in the medical field.”
  • “I have been a patient for almost a year, and if I were to move again, the commute here would be well worth it.”

People customers mention

  • Josh 88 reviews
  • Zumstein 12 reviews
  • Sharon 6 reviews
  • Tiffany 5 reviews
  • Chris 5 reviews
  • Aleah 4 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

C.6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 days ago★★★★★

Dr. Josh and his staff are excellent! He is well experienced and I highly recommend him for chiropractic care. He’s always provided instant relief at every visit. He truly cares for the well being of his patients and is very professional and relatable.

TracyLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Dr. Josh is an excellent chiropractor. He explains in detail what he is going to do prior to doing it. My back hasn’t felt better in years prior to coming to Dr. Josh. I have been coming here for approximately 2 years now. The entire staff is wonderful from the receptionist, Tiffany to the masseurs, especially…

roy8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I've been going to Dr.Josh for 10 years for treatment and his technique and treatment is fantastic he really helped me

Pete7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I started with Doc Zumstein after having low back pain. He was able to get me back in the game. I had a neck issue which possibly required surgery. I decided to have doc treat it to see if anything would change. Through adjustment and massage therapy my symptoms subsided and I could resume my normal life. You are…

Kimberly3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I’ve been coming to see Dr. Josh for over a year. His entire staff is very welcoming and friendly. Dr. Josh will take the time to explain your treatment in detail and will make sure you are feeling better. All the massage therapist are amazing also. I highly recommend this office. You will not be disappointed.

Sabrina5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Dr Josh Zumstein is hands down the best care provider I have ever had. I trust him more than anyone else in the medical field. Every appointment is an informative, helpful, and completely positive experience. He is more than just a chiropractor-he listens like a therapist and cares for you like a close friend. I…

Photos

Customer reviews

5.0 ★★★★★ 155 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
C. McClendon6 reviewsTotal number of Google reviews C. has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Dr. Josh and his staff are excellent! He is well experienced and I highly recommend him for chiropractic care. He’s always provided instant relief at every visit. He truly cares for the well being of his patients and is very professional and relatable.

Tracy ALocal Guide · 15 reviewsTotal number of Google reviews Tracy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Dr. Josh is an excellent chiropractor. He explains in detail what he is going to do prior to doing it. My back hasn’t felt better in years prior to coming to Dr. Josh. I have been coming here for approximately 2 years now. The entire staff is wonderful from the receptionist, Tiffany to the masseurs, especially Aleah. What are you waiting for? Book your appointment now!

Maximo Fiera2 reviewsTotal number of Google reviews Maximo has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great Bloke, Absolute life saver, Worth his weight in gold!

roy barfield8 reviewsTotal number of Google reviews roy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I've been going to Dr.Josh for 10 years for treatment and his technique and treatment is fantastic he really helped me

Pete Grutzius7 reviewsTotal number of Google reviews Pete has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I started with Doc Zumstein after having low back pain. He was able to get me back in the game. I had a neck issue which possibly required surgery. I decided to have doc treat it to see if anything would change. Through adjustment and massage therapy my symptoms subsided and I could resume my normal life. You are treated like a part of the family from the first time you step foot in the door!! Sharon is incredibly talented with her massages. I highly recommend adding the hot stones to top off the experience!!

Kimberly Clark3 reviewsTotal number of Google reviews Kimberly has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I’ve been coming to see Dr. Josh for over a year. His entire staff is very welcoming and friendly. Dr. Josh will take the time to explain your treatment in detail and will make sure you are feeling better. All the massage therapist are amazing also. I highly recommend this office. You will not be disappointed.

Sabrina Rasmussen5 reviewsTotal number of Google reviews Sabrina has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Dr Josh Zumstein is hands down the best care provider I have ever had. I trust him more than anyone else in the medical field. Every appointment is an informative, helpful, and completely positive experience. He is more than just a chiropractor-he listens like a therapist and cares for you like a close friend. I wouldn't go to anyone else but Dr. Josh for my chiropractic needs.

john bugajski3 reviewsTotal number of Google reviews john has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I’ll admit, at first I was worried about going to a chiropractor, but after years of constant back pain and a herniated disc I knew it was time to try something else besides PT. I’m so glad I finally decided to go as Dr Josh has improved my pain significantly! Dr Josh is not only knowledgeable and highly professional but actually takes the time to hear you out and truly cares about your well being! Go see him! You won’t be disappointed!

C Z9 reviewsTotal number of Google reviews C has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Dr. Josh is amazing! He’s alleviated some pain in my lower back which gives me the ability to move much better. Definitely recommend!!!

Denise Mandichak3 reviewsTotal number of Google reviews Denise has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I've visited for a couple different incidents, once for lower pain and more recently for shoulder and neck tightness. Dr. Josh and the massage therapists are great for providing indidialized and targeted care.

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