The Bayside

Definitivamente elegí el mejor lugar para mi boda, gracias a Zelia y al staff por crear la boda de mis sueños estoy tan agradecida porque mi boda fue realmente maravillosa. Zelia es la mejor wedding planner captó todas mis ideas y le dio su toque y todo quedó de ensueño 1000 de 10 para The Bayside🤍🤍✨ los elegiría una y mil veces más 🫶🏼

Lugar lindo, espaçoso, uma vista de tirar o fôlego. Ótimo atendimento, equipe de profissionais excelentes, atenciosos, educados. Muito prático o fato de vc encontrar tudo no msm lugar, desde comida, bebida, decoração, mesa de bolo e doces, simplesmente perfeito.

Excelencia en amabilidad y atencion

• Communication▼
• Quality & results▼
• Staff & attitude▼

• Santos

The owner, Nilzelia Santos, could not have made this experience any worse… actually she definitely could, there’s clearly a common theme in her reviews. From little to no communication leading up to our event, to false promises, horrible attitude and even arguing and screaming at my family members. Totally unprofessional, argumentative and intentionally degrading. The bartender was rude to our guests and even closed our bar short of our allotted time. Highly dissatisfied with this establishment and greatly disappointed in how she treated my family. If we wanted this type of service I would’ve booked Chuck E. Cheese.

• Communication▲
• Staff & attitude▼

It is highly regrettable that not only I, but also my significant other, family, and other vendors had to endure the complete unprofessionalism, poor communication, and discourtesy from both you and your staff. From the very first day I visited the venue, I was informed that several modifications were being made prior to my scheduled event. However, I was never updated that these changes were not occurring, which was the initial indication of the communication breakdown. I had to reach out to the venue a second time to confirm the event date and other details. As the event date approached, I had not finalized any food menu nor signed the contract. I had to make several calls before I could speak with someone to receive the menu and options. You later mentioned that they had entered my email incorrectly, and after I provided my email again via text, I still did not receive the menus or contract. I ultimately had to visit the venue in person, as I no longer felt comfortable communicating through email or text. This included inquiries about both the back green room and our bar preferences. Specifically, we requested that the green room be empty, and we were assured it would be, yet it was not. On the day of the event, the room was filled with furniture and storage chairs stacked inside. Rather than attempting to accommodate the situation and understand, you offered excuses, explaining that it was not your fault but rather the fault of your new hire, and that you had been up until 4 AM for the previous event. Meanwhile, my event was just a few hours away. We were told that the children would receive juice boxes, but they did not. Additionally, we were promised a mimosa bar would be set up, but on the day of the event, nothing was prepared. When asked if there were any specific drinks we wanted, we requested sangria and margaritas, along with a particular drink for which we provided specific ingredients. They claimed to have all the ingredients except grapefruit juice, which they assured us they could obtain without issue. However, on the day of the event(just hours beforehand), there was absolutely no mimosa bar. The bartender did not have grapefruit juice or the necessary ingredients. I was informed that this was a fully stocked bar. However, on the day of the event(just hours beforehand), there was absolutely no mimosa bar. The bartender did not have grapefruit juice or the necessary ingredients. I was informed that this was a fully stocked bar. While my family was preparing for the event, I was made aware that you exhibited a complete lack of professionalism and were exceedingly rude to everyone involved in the setup. My family and event planners could hear the shouting directed at the bartender, who was in her office and in the kitchen, just an hour prior to the event. This was once again very uncomfortable and unprofessional. After we attempted to resolve the initial issue with the green room not being vacated, we encountered the problem with the bar, which we then tried to address. However, the unprofessional behavior persisted among the entire staff. I received multiple complaints regarding the bartender's rudeness. He also took it upon himself to close the bar before 2 o'clock. He claimed he had already informed patrons that last call was at 1:58, despite the fact that our contract stipulated we had the venue until three. Once again, there was a complete absence of communication between the you/staff and myself. Additionally, several family members and friends reported that the serving staff were also quite rude when inquiries were made. It is regrettable that this venue is exceptionally beautiful; however, the lack of communication and professionalism significantly detracted from our experience. I would never consider booking here again and if you do make sure every detail is in writing of what you want down to napkins. This is the email I sent to the owner nilzelia santos who was also the point of contact. Still no response which goes to show you how much she cares. I'm sure bad review will get a reply tho.

• Quality & results▼
• Staff & attitude▼

This was the worst venue I had my party at first. The management is very poor she's not professional, Then, thanked you, and she tells me now I pay for the lead floor but I have a turn the butterflies off to use it. Because it's gonna use a lot of electricity. Unfortunately, I had to turn the butterflies off. Because it could be an outage of too much electricity.

• Staff & attitude▲

The place is nice the food is ok. The people in charge is very rude

• Speed & response▼
• Communication▲

Mixed Experience The venue's oceanfront location and Boston city views were highlights for me. However, service was slow with only two servers dealing with many tables to accommodate leading to confusion and upset guests. Some issues included unlimited beverages promised, but limited soda options and limited meat options despite being a paid menu without notice of changes or any other accommodations on day of event. I only enjoyed this event due to the host and the activities planned for the evening was fun and full of laughs, good music and good food. A very big issue here is the manager on site was unapproachable and uninterested in guest requests. Better communication with host, guests and staff would improve future experiences. Management needs ro work on customer service as it is what creates more pleasant experiences for visitors.

• Staff & attitude▲

Nicest place in MA NORTH SHORE AREA, clean, Spotless, nice customer service please support them

• Quality & results▲

Fantastic service