Pest control service · Waco, TX · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%97+6.9Craft & service penalty88−1.2Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#112 of 178 pest control servicesiPosition by Experts Score among all companies we track in this category. · better than 37%
4.9★★★★★731 Google reviews · 24 photos
92%five-star reviews
4.93★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.9%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
92%reviews answered by the owner
$50typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate The Bug Master 4.9 out of 5 based on 731 reviews, with the owner responding to 92% of feedback. Customers frequently cite punctuality, clear communication, and thorough treatments for ants, termites, and other pests as key positives. However, low-star reviews highlight recurring issues with unresolved infestations, missed appointments, and billing disputes where customers report being charged despite uncompleted work.
Google rating: 4.9 out of 5 from 731 reviews (92% five-star).
Reviews on this page: 730 Google reviews (450 with written comments, 2 with photos).
Owner responses: the business replied to 92% of reviews.
Most recent review: July 28, 2026.
Service: Pest Control Service serving Waco, Texas.
Data from Google, last updated November 1, 2026.
Score profile vs other pest control services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
The Bug MasterPest Control Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The Bug Master: 89/100 on this factor. Category median: 94.A
89
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The Bug Master: 92/100 on this factor. Category median: 93.A
92
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.The Bug Master: 88/100 on this factor. Category median: 96.A
88
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.The Bug Master: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The Bug Master: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.The Bug Master: 97/100 on this factor. Category median: 91.A
97
Bar = this company · dark tick = category median.
Star ratings
730 Google reviews we collected
4.9of 5
5 stars67192%
4 stars426%
3 stars41%
2 stars20%
1 star112%
Praise vs complaints
Phrases our text analysis found in 450 written reviews
98%praise
Praise67198%
Complaints122%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1641%
Reasonable2256%
Overpriced00%
Not sure13%
$50-59% vs typical pest control services
Middle half of what 27 customers paid ($38–$91) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude24736%
Quality & results19028%
Speed & response10315%
Communication599%
Would recommend558%
Price & value162%
Honesty & trust132%
What customers talk about
We read 450 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“As always, Sterling was friendly, knowledgeable, and professional!”
“Fire ants wasps and scorpions are treated thoroughly.”
“I am not happy with the way this has been handled it is not resolved!”
“Our rep, Robert, is always quick and very considerate of time constraints, pets, etc.”
“Mufasa always shows up on time, communicates well, and is efficient in all tasks.”
“If you're looking for a reliable and effective pest control company, I highly recommend them!”
“Highly recommend anyone do their research before hiring them.”
“Also the pricing is so reasonable.”
“Untrained techs sprayed some very expensive plants and they died.”
“In todays world to have someone in our home we can trust and feel safe is a huge plus, You provide that too Very professional but personable.”
People customers mention
Mufasa11 reviews
Bugmaster9 reviews
Daniel9 reviews
Masters8 reviews
Temple5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired The Bug Master for 8 kinds of job. Pick one to see what they paid and said.
SSherri6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Bug master Sterling is always pleasant and very friendly and professionally ready to take care of our pest control needs. Fire ants wasps and scorpions are treated thoroughly. I’m always happy with his service. Bug Master has the best prices. They also take care of the termites and it’s bundled together. Organic…
MMitzie6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
Bug Masters technician Mufasa was thorough, professional, and enthusiastic. He always executes his service as required and pays attention to any request of the homeowner. I couldn't ask for more.
Paid $100–120Reasonable priceHornet & wasp exterminationSpider exterminationGeneral pest inspection
RRonLocal Guide · 27 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★
He's a true professional, we have had the pleasure of his dedicated service for over 2 years and love it.
DDebbie6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
Mufasa is great! He’s very polite and does a great job. One of the most respectful techs you have.
AApril4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★
I’ve been with Bug Master for years. Mufasa has been our regular basis. He’s amazing, thorough and always very polite, knowledgeable and patient when all the chaos is going around.
TtimothyLocal Guide · 41 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
Robert always stays on top of pest control for me. Always an professional experience for me.
Topper was very professional and informative. We had a issue with birds and squirrels finding their way into our attic. Topper inspected the outside of the home and then laid traps in the attic he sealed off any holes he found and also let us know how many times he would need to come back, and to call him if we heard anything. Excellent service and very efficient. Initially they said it would take 4 hours and topper got it done in almost 1 1/2 hours.
Price assessment: Great price
Services: Rodent extermination, General wildlife removal
Response from the owner · 3 months ago
Thank you for your five-star review, Jasmine! We are so glad that our team provided productive pest control services for you. It is our pleasure to serve you, and we are always here when you need us! If you have any questions or concerns, please feel free to contact us. Have a great day!
J
Jordan Tiff1 reviewiTotal number of Google reviews Jordan has written across all businesses on Google Maps, not just this one.
I recently had the pleasure of doing business with The Bug Master in Temple, Texas. They were easy to work with and communicated well.
Response from the owner · 4 months ago
Jordan, thank you for your five-star rating of our services! It means a lot to us that you gave us a positive review after you were satisfied with our pest control services. It is truly our pleasure to serve you! If you have any questions or concerns, please feel free to contact us at any time. Have a fantastic day!
M
Meghan McArthurLocal Guide · 14 reviewsiTotal number of Google reviews Meghan has written across all businesses on Google Maps, not just this one.
As always, Sterling was friendly, knowledgeable, and professional!!
Response from the owner · 8 months ago
Thank you for your continued trust and for sharing your experience. We’re pleased to hear that Sterling was friendly, knowledgeable, and professional, as always. We will be sure to pass along your kind feedback. We truly appreciate your support and look forward to continuing to serve you
B
Bertha Garcia11 reviewsiTotal number of Google reviews Bertha has written across all businesses on Google Maps, not just this one.
Sprayed a lot of ant mounds, and exterminating inside and outside of the house
Price assessment: Great price
Price: $20–40
Response from the owner · 8 months ago
Thank you for sharing your experience. We’re glad we could address the ant problem both inside and outside your home and provide thorough service. We appreciate your trust in our team and look forward to helping keep your home pest-free
C
Christi Warren8 reviewsiTotal number of Google reviews Christi has written across all businesses on Google Maps, not just this one.
Robert did a great job as always! Does a thorough job and is friendly as well.
Price assessment: Great price
Price: $40–60
Services: Bug & insect extermination, Ant extermination
Response from the owner · 8 months ago
Thank you for your continued support and for sharing your experience. We’re pleased to hear that Robert provided thorough and friendly service, as always. We will be sure to pass along your kind feedback to him. We truly appreciate your trust in our team
S
Sherri Budworth6 reviewsiTotal number of Google reviews Sherri has written across all businesses on Google Maps, not just this one.
Bug master Sterling is always pleasant and very friendly and professionally ready to take care of our pest control needs. Fire ants wasps and scorpions are treated thoroughly. I’m always happy with his service. Bug Master has the best prices. They also take care of the termites and it’s bundled together. Organic spray is used and is better for wildlife and pets. Thanks so much for the great service.
Price assessment: Great price
Price: $40–60
Services: Bug & insect extermination, Ant extermination
Response from the owner · 8 months ago
Thank you so much for your kind words, Sherri! We're thrilled to hear that Sterling has been providing you with excellent service for your pest control needs. We're glad we could help keep those fire ants, wasps, and scorpions at bay! It’s great to know that you appreciate our commitment to using organic spray, too. We're here to provide the best for our customers and their pets. Thanks again for your wonderful feedback!
K
Kristey Schumann6 reviewsiTotal number of Google reviews Kristey has written across all businesses on Google Maps, not just this one.
Thanks for the awesome review, Kristey! We're so glad to hear that you found our service professional and effective. Happy to hear we're keeping the pests out! If you ever need anything in the future, don't hesitate to reach out.
M
Mitzie Larkin6 reviewsiTotal number of Google reviews Mitzie has written across all businesses on Google Maps, not just this one.
Bug Masters technician Mufasa was thorough, professional, and enthusiastic. He always executes his service as required and pays attention to any request of the homeowner. I couldn't ask for more.
Price assessment: Reasonable price
Price: $100–120
Services: Hornet & wasp extermination, Spider extermination, General pest inspection, Bug & insect extermination, Ant extermination
Response from the owner · 9 months ago
Thanks for the wonderful review, Mitzie! We're thrilled to hear about your positive experience with our technician Mufasa. It's great to know that he was thorough, professional, and attentive to your needs. We're always here to provide the best pest control service possible, and we appreciate you choosing Bug Masters!
J
Jason Fisher14 reviewsiTotal number of Google reviews Jason has written across all businesses on Google Maps, not just this one.
Sterling is a great service guy and always does a fantastic job. Couldn’t be happier with him. He takes pride in his work! Very pleased!
Response from the owner · 9 months ago
Thanks for sharing your experience, Jason! We’re thrilled to hear that you’re so happy with Sterling’s service. He truly takes pride in his work, and it’s great to know that his efforts made such a positive impact. If you ever have any more pest control needs, don’t hesitate to reach out!
