How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%97+6.9Craft & service penalty88−1.2Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCOREThe Bug Master
Waco, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #112Position by Experts Score among all companies we track in this category. of 178 pest control services · 4.9★ from 731 Google reviews
Report card
Percentile vs other pest control services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
Reviews for your job
Customers hired The Bug Master for 8 kinds of job.
The Bug Master for ant extermination
Clear ✕All 94 Google reviews tagged “Ant extermination”
Robert did a great job as always! Does a thorough job and is friendly as well.
Bug master Sterling is always pleasant and very friendly and professionally ready to take care of our pest control needs. Fire ants wasps and scorpions are treated thoroughly. I’m always happy with his service. Bug Master has the best prices. They also take care of the termites and it’s bundled together. Organic…
Bug Masters technician Mufasa was thorough, professional, and enthusiastic. He always executes his service as required and pays attention to any request of the homeowner. I couldn't ask for more.
He was very polite and professional knew I had dogs so called ahead to let me know so I could put them inside. Introduced himself and went right to work asked if I seen an increase in any type of pest.
He's a true professional, we have had the pleasure of his dedicated service for over 2 years and love it.
Bug problems are gone since we started with Bug Master.
Ecstatic with our service!! Setting it up was a breeze, we communicated with a real person via phone, text and email the whole time, including scheduling follow up services. We had Mufasa come out for our initial treatment and then a follow up. Mufasa was great. Very knowledgeable and helpful. I couldn’t have hoped…
Sterling is doing a great job trying to deal with our major issue of spiders. It has been an uphill battle with a new construction home but he is doing h his best to address our concerns.
Our Tech was Mufassa he was very nice and professional. He did a great job.
Mufasa is the sweetest and very thorough with his work
On time, professional. Would highly recommend this company for their flexibility, their professionalism, and the fact that I don’t have any bugs ever in the house. They also use a dog safe product, which is important to me.
Mufasa is an excellent guy!!! Very professional and helpful. Ty
Service was great as usual. Had a return tech Robert today for our appointment. Robert you where great. In todays world to have someone in our home we can trust and feel safe is a huge plus, You provide that too Very professional but personable.
Very helpful and addressed all my concerns
They are always so easy to deal with. They get out to the house ASAP and take care of the problem. Michael is wonderful. Highly recommend.
Excellent service and great technician. Been using them for several years.
The service pro was awesome. He communicated with us along the way and confirmed what he did when he was finished. Very thorough!
Michael is our tech and he has never let us down. From the very first visit to today’s, he has always been communicative, responsive, informative and helpful! I’m very happy with Bug Master and grateful for Mike!
Called in the Morning and they were here same day! Tech was friendly and professional very thorough. My ants are gone
Mike is my guy and he is very professional and thorough. He found a bunch of wasps for yesterday. Very nice service. He needs a raise!!!
Since setting up a maintenance schedule; our bug and ant issues have gotten under control. The service is fantastic with polite, respectful, and knowledgeable employees who care about helping people.
Professional and courteous
Our Exterminator Mike is wonderful, very friendly ,informative and thorough. Very Professional....
Good job thanks
Valerie, our inspector/consultant, was very respectful and good at explaining everything we needed to control and get rid of the termites in our house. I like how she’ll answer any questions you have by text message as well. Also, Daniel, our termite trap installer and regular pest control guy is always very…
Took their time and sprayed thoroughly… polite and respectful.
Service was excellent and was very easy to work with. I appreciate their knowledge and their patience with all my questions. Thanks again!
Phillip came out this month and gave a thorough treatment for my house inside and outside. I totally recommend this company.
Technician was very personable and helpful.
I've had their pest control services for the past 6 months and so far am extremely pleased with the results. Each technician has been friendly, knowledgeable, and professional. They have listened to my concerns, addressed each one, and fully explained what they are doing in-depth. Since we have been using them I…
We get service every month. All bugs exterminated! Excellent service for a good price!!
Our Bugmaster rep is Phillip and he is fantastic. He is professional, courteous, always on time and does a thorough, great job! He is very knowledgeable and always answers all of my questions. We live in the country and never know what type of critter might show up next —but Phillip and BugMaster are always there for us!
the representative was very professional and courteous responded to our concerns and took corrective action represented his company and preformed the service needed
He was very polite, professional, and went straight to work. The gentleman took care of everything we asked him too in a timely matter and followed up when he was complete. Thank you very much for your services.
Excellent and fast service. Have used them for years at 3 different Austin area homes.
They have always been on time and here when I need them.
Thank you fir three years of great service!
Very professional and helpful. Pleasant and friendly.
Excellent service!!! Technician is the best I’ve ever had and knows his stuff. Company is very accommodating and have been extremely fast to respond when I’ve had an issue. Definitely recommend them!!
Daniel did a great job!
Bug Master has gone above and beyond to take care of the insects and pest around our home. Our technician Chris is always very friendly, on time, and goes the extra mile in taking care of any of my most current pest issues. After years of searching for a quality pest company, I’m very happy and pleased to have found Bug Master.
Friendly and professional service from Chris. Pleased with the service provided, it's working great.
As far as I know just a routine monthly spray for bugs and treat for termites.
These guys are awesome. Terrance was friendly honest and very thorough. He made sure we knew all the information we needed to pick the right services for us. Have already recommended ro a couple people and will keep doing so.
Daniel was extremely thorough. We are a new customer and were impressed with the time he spent both inside and out. He is professional, knowledgeable and explained everything! We definitely made the right choice in using Bugmaster!
Hi ! I'm very happy with the work Orlando did today at our house. I prefer that he always come to my house to perform this service,very professional, responsable and knowledgeable about his work, very different from those who have come before! Thank you Orlando you did an excellent job!! María Suarez Junco.
They were here to help rid of scorpions and crickets. They were professional and efficient. They sprayed where I requested.
Professional service.
The Technician did a very good job! Marques explained everything. I felt he knew his job and knew his job well. Which gave me the confidence in the service. This means alot when living in a newly developed neighborhood where construction is consistent and pests are everywhere! Thank you Marques!! You were…
Chris was very professional. He was friendly and answered any question that I had. We will definitely use his services in the future. 5 Stars!!!!
Most professional. Always enjoy talking to the service tech and always has a can do attitude.
These folks were quick, professional, and courteous. I recommend using this company!
Marcus the representative was a outstanding guy very professional and explain what he was doing the whole time he was here and he help us out a lot thank you
I loved that they text when they are on their way and an approximate time of arrival. Very professional, social distanced, and work a mask. They were quick and efficient. Set up was easy for scheduling the service and creating the account.
Prompt, efficient, pleasant . Called about arrival time and were on time. Same day service! Thanks for all the wasp removals!
There are scorpions in my area and care has to be taken to keep them out of our bome.
Marquis was so friendly and very informative. Took the time to answer my questions very knowledgeable and informative. Highly recommend
Awesome service! Quick to come back and do an extra treatment when I was still seeing insects.
Matt was very polite and respectful of our space. It was kind of early in the morning, so he kept his voice down which I appreciated, and he also communicated well about what he needed to do around the house. Excellent service overall.
Called sunday, and they had someone out monday afternoon to check things out, by wednesday my house was sprayed and good to go. The technician that came out (Matthew) was very professional and proficient. Was in and out very quickly and did a very thorough job, taking the time to walk through specific problem…
The tech came out multiple times to make sure the problem was rectified.
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Ant extermination | 94 | $86–$246 |
| Spider extermination | 93 | $73–$166 |
| Cockroach extermination | 62 | $86–$282 |
| General pest inspection | 61 | $58–$136 |
| Bug & insect extermination | 60 | $66–$144 |
| Hornet & wasp extermination | 51 | $103–$282 |
| Flea & mite extermination | 41 | $131–$282 |
| Rodent extermination | 37 | $99–$371 |
