How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%97+6.9Craft & service penalty88−1.2Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCOREThe Bug Master
Waco, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #112Position by Experts Score among all companies we track in this category. of 178 pest control services · 4.9★ from 731 Google reviews
Report card
Percentile vs other pest control services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
Reviews for your job
Customers hired The Bug Master for 8 kinds of job.
The Bug Master for cockroach extermination
Clear ✕All 62 Google reviews tagged “Cockroach extermination” · showing 60
Amazing work. Always professional!
He did a great job
On time, professional. Would highly recommend this company for their flexibility, their professionalism, and the fact that I don’t have any bugs ever in the house. They also use a dog safe product, which is important to me.
Service was great as usual. Had a return tech Robert today for our appointment. Robert you where great. In todays world to have someone in our home we can trust and feel safe is a huge plus, You provide that too Very professional but personable.
I want to thank the bugmaster. Mike and his service manager for coming out and taking care of a roach problem that I had. I don't like roaches and they were very professional on time. And definitely solved my problem, thanks, guys.
They were very responsive! Within a few minutes I had someone calling me to ask details of what I was needing for in terms of a service. From scheduling to the actual service it all happened over the span of a couple of days!
Mike is very knowledgeable about his job and the insects he exterminate. I can contact him anytime regarding his work or if I have questions. I would highly recommend him at Bug Master.
The service pro was awesome. He communicated with us along the way and confirmed what he did when he was finished. Very thorough!
Michael is our tech and he has never let us down. From the very first visit to today’s, he has always been communicative, responsive, informative and helpful! I’m very happy with Bug Master and grateful for Mike!
Our Exterminator Mike is wonderful, very friendly ,informative and thorough. Very Professional....
Good job thanks
Valerie, our inspector/consultant, was very respectful and good at explaining everything we needed to control and get rid of the termites in our house. I like how she’ll answer any questions you have by text message as well. Also, Daniel, our termite trap installer and regular pest control guy is always very…
I've had their pest control services for the past 6 months and so far am extremely pleased with the results. Each technician has been friendly, knowledgeable, and professional. They have listened to my concerns, addressed each one, and fully explained what they are doing in-depth. Since we have been using them I…
We get service every month. All bugs exterminated! Excellent service for a good price!!
Very thorough and courteous service by the technician.
The backyard was sprayed using the canister and not the hose from the truck, which provides a better coverage. The time of the service appeared to be much faster than usual. Was informed I would be receiving an electronic invoice, which normally is sent to me within a two or three day window. I am still waiting for…
Excellent and fast service. Have used them for years at 3 different Austin area homes.
After 3 follow ups, I still have bug problem. Even the tech said that the company will not use the correct chemicals due to cost. Going with a local company.
Moved into a new home previous owners had pets, needed a treatment on my home, on time, well mannered, thanks so much!!
Quint was a good technician, engaged with us, listened to us, and was thorough.
Excellent service!!! Technician is the best I’ve ever had and knows his stuff. Company is very accommodating and have been extremely fast to respond when I’ve had an issue. Definitely recommend them!!
Daniel did a great job!
They have been a life saver! I love that I know the tech that is coming to my house! Eugene is super knowledgeable! We have been fighting fleas so bad and he has been dedicated to making sure my house is flea free !
Excellent service as usual!
Chris was awesome and very friendly. He took his time to make sure to get all of the nooks and crannies and was very attentive. Bug Masters is the way to go for friendly and outstanding service.
Friendly and professional service from Chris. Pleased with the service provided, it's working great.
Daniel was extremely thorough. We are a new customer and were impressed with the time he spent both inside and out. He is professional, knowledgeable and explained everything! We definitely made the right choice in using Bugmaster!
Hi ! I'm very happy with the work Orlando did today at our house. I prefer that he always come to my house to perform this service,very professional, responsable and knowledgeable about his work, very different from those who have come before! Thank you Orlando you did an excellent job!! María Suarez Junco.
Great intel on areas of concern and shared enlightening information to prevent any future pest
Professional service.
The Technician did a very good job! Marques explained everything. I felt he knew his job and knew his job well. Which gave me the confidence in the service. This means alot when living in a newly developed neighborhood where construction is consistent and pests are everywhere! Thank you Marques!! You were…
Chris was very professional. He was friendly and answered any question that I had. We will definitely use his services in the future. 5 Stars!!!!
Most professional. Always enjoy talking to the service tech and always has a can do attitude.
We’ve been using BugMasters for a couple of months now. It originally started to treat a flea infestation, which was taken care of within a month! We are flea free! We also have a monthly service plan and the only pests we see are dead! We live in the country so there’s lots of spiders and water bugs, but they’re…
Marcus the representative was a outstanding guy very professional and explain what he was doing the whole time he was here and he help us out a lot thank you
I loved that they text when they are on their way and an approximate time of arrival. Very professional, social distanced, and work a mask. They were quick and efficient. Set up was easy for scheduling the service and creating the account.
Prompt, efficient, pleasant . Called about arrival time and were on time. Same day service! Thanks for all the wasp removals!
Marquis was so friendly and very informative. Took the time to answer my questions very knowledgeable and informative. Highly recommend
Matt was very polite and respectful of our space. It was kind of early in the morning, so he kept his voice down which I appreciated, and he also communicated well about what he needed to do around the house. Excellent service overall.
The tech came out multiple times to make sure the problem was rectified.
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Ant extermination | 94 | $86–$246 |
| Spider extermination | 93 | $73–$166 |
| Cockroach extermination | 62 | $86–$282 |
| General pest inspection | 61 | $58–$136 |
| Bug & insect extermination | 60 | $66–$144 |
| Hornet & wasp extermination | 51 | $103–$282 |
| Flea & mite extermination | 41 | $131–$282 |
| Rodent extermination | 37 | $99–$371 |
