How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%97+6.9Craft & service penalty88−1.2Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCOREThe Bug Master
Waco, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #112Position by Experts Score among all companies we track in this category. of 178 pest control services · 4.9★ from 731 Google reviews
Report card
Percentile vs other pest control services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
Reviews for your job
Customers hired The Bug Master for 8 kinds of job.
The Bug Master for general pest inspection
Clear ✕All 61 Google reviews tagged “General pest inspection” · showing 60
Bug Masters technician Mufasa was thorough, professional, and enthusiastic. He always executes his service as required and pays attention to any request of the homeowner. I couldn't ask for more.
He was very polite and professional knew I had dogs so called ahead to let me know so I could put them inside. Introduced himself and went right to work asked if I seen an increase in any type of pest.
Our rep, Robert, is always quick and very considerate of time constraints, pets, etc. Highly recommend!
Mufasa is always so kind, polite, and informative. This company has been wonderful and Mufasa is always lovely to have around!
Mufasa is always so polite and does a amazing job everytime. His is that one called the colon cleanser communication is top-notch
Richard was very respectful and attentive to details. He asked multiple questions to insure that he was attending to any and all pests/insects. Great service!
Sterling did everything that I requested. I was pleased with his service.
Richard is very professional and listened to my concerns. Very friendly and respectful and helpful.
Very thorough and polite.
Courteous, prompt service
Mufasa is the sweetest and very thorough with his work
On time, professional. Would highly recommend this company for their flexibility, their professionalism, and the fact that I don’t have any bugs ever in the house. They also use a dog safe product, which is important to me.
Service was great as usual. Had a return tech Robert today for our appointment. Robert you where great. In todays world to have someone in our home we can trust and feel safe is a huge plus, You provide that too Very professional but personable.
Mat is very respectful and thorough and always asks if we need anything in addition.
Very helpful and addressed all my concerns
They always let me know in advance when they will be here. Very good and dependable service. Would use again
Friendly, to the point, and able to help at between appointments at no extra cost. Sadly not a 5 star experience just yet, but it's due to lack of communication between the front, customer, and technician. It's wasp season as we know and I told the front about having nests and spiders around the outside of the home.…
I really appreciate the great job The Bug Masters do! We have been utilizing their service for a year now and have never been disappointed.
Mike is very knowledgeable about his job and the insects he exterminate. I can contact him anytime regarding his work or if I have questions. I would highly recommend him at Bug Master.
Have been using the Bugmasters for two years. They are always very professional and knowledgeable. On time and friendly. Very affordable.
Our Exterminator Mike is wonderful, very friendly ,informative and thorough. Very Professional....
Valerie, our inspector/consultant, was very respectful and good at explaining everything we needed to control and get rid of the termites in our house. I like how she’ll answer any questions you have by text message as well. Also, Daniel, our termite trap installer and regular pest control guy is always very…
This company left a great first impression. I called because we were having a paper wasp infestation. The person who took my call was professional and explained everything to me clearly. They set up my appointment for the very next day. The tech was professional and knowledgeable. They cost less than my last pest…
Service was excellent and was very easy to work with. I appreciate their knowledge and their patience with all my questions. Thanks again!
Phillip came out this month and gave a thorough treatment for my house inside and outside. I totally recommend this company.
Technician was very personable and helpful.
Excellent service!!! Technician is the best I’ve ever had and knows his stuff. Company is very accommodating and have been extremely fast to respond when I’ve had an issue. Definitely recommend them!!
Daniel did a great job!
Excellent service as usual!
Chris did a good job. We ALWAYS want him to do inside the house and outside. We also want Chris to be our REGULAR, every time, service man. He is good.
Daniel was extremely thorough. We are a new customer and were impressed with the time he spent both inside and out. He is professional, knowledgeable and explained everything! We definitely made the right choice in using Bugmaster!
Professional service.
Chris was very professional. He was friendly and answered any question that I had. We will definitely use his services in the future. 5 Stars!!!!
I loved that they text when they are on their way and an approximate time of arrival. Very professional, social distanced, and work a mask. They were quick and efficient. Set up was easy for scheduling the service and creating the account.
Prompt, efficient, pleasant . Called about arrival time and were on time. Same day service! Thanks for all the wasp removals!
Easy and helpful. Responsive and personable
There are scorpions in my area and care has to be taken to keep them out of our bome.
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Ant extermination | 94 | $86–$246 |
| Spider extermination | 93 | $73–$166 |
| Cockroach extermination | 62 | $86–$282 |
| General pest inspection | 61 | $58–$136 |
| Bug & insect extermination | 60 | $66–$144 |
| Hornet & wasp extermination | 51 | $103–$282 |
| Flea & mite extermination | 41 | $131–$282 |
| Rodent extermination | 37 | $99–$371 |
