How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%97+6.9Craft & service penalty88−1.2Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCOREThe Bug Master
Waco, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #112Position by Experts Score among all companies we track in this category. of 178 pest control services · 4.9★ from 731 Google reviews
Report card
Percentile vs other pest control services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
Reviews for your job
Customers hired The Bug Master for 8 kinds of job.
The Bug Master for spider extermination
Clear ✕All 93 Google reviews tagged “Spider extermination”
Bug Masters technician Mufasa was thorough, professional, and enthusiastic. He always executes his service as required and pays attention to any request of the homeowner. I couldn't ask for more.
He's a true professional, we have had the pleasure of his dedicated service for over 2 years and love it.
Sterling is doing a great job trying to deal with our major issue of spiders. It has been an uphill battle with a new construction home but he is doing h his best to address our concerns.
Sterling did everything that I requested. I was pleased with his service.
Mufasa is the sweetest and very thorough with his work
On time, professional. Would highly recommend this company for their flexibility, their professionalism, and the fact that I don’t have any bugs ever in the house. They also use a dog safe product, which is important to me.
Mufasa is an excellent guy!!! Very professional and helpful. Ty
Very friendly and do a great job if I tell him about some unwanted bugs I saw he get on it Thanks
Service was great as usual. Had a return tech Robert today for our appointment. Robert you where great. In todays world to have someone in our home we can trust and feel safe is a huge plus, You provide that too Very professional but personable.
Mat is very respectful and thorough and always asks if we need anything in addition.
👍.
Friendly, to the point, and able to help at between appointments at no extra cost. Sadly not a 5 star experience just yet, but it's due to lack of communication between the front, customer, and technician. It's wasp season as we know and I told the front about having nests and spiders around the outside of the home.…
I really appreciate the great job The Bug Masters do! We have been utilizing their service for a year now and have never been disappointed.
Excellent service and great technician. Been using them for several years.
The service pro was awesome. He communicated with us along the way and confirmed what he did when he was finished. Very thorough!
Mike is my guy and he is very professional and thorough. He found a bunch of wasps for yesterday. Very nice service. He needs a raise!!!
Since setting up a maintenance schedule; our bug and ant issues have gotten under control. The service is fantastic with polite, respectful, and knowledgeable employees who care about helping people.
Our Exterminator Mike is wonderful, very friendly ,informative and thorough. Very Professional....
Good job thanks
Valerie, our inspector/consultant, was very respectful and good at explaining everything we needed to control and get rid of the termites in our house. I like how she’ll answer any questions you have by text message as well. Also, Daniel, our termite trap installer and regular pest control guy is always very…
This company left a great first impression. I called because we were having a paper wasp infestation. The person who took my call was professional and explained everything to me clearly. They set up my appointment for the very next day. The tech was professional and knowledgeable. They cost less than my last pest…
Service was excellent and was very easy to work with. I appreciate their knowledge and their patience with all my questions. Thanks again!
Technician was very personable and helpful.
I've had their pest control services for the past 6 months and so far am extremely pleased with the results. Each technician has been friendly, knowledgeable, and professional. They have listened to my concerns, addressed each one, and fully explained what they are doing in-depth. Since we have been using them I…
We get service every month. All bugs exterminated! Excellent service for a good price!!
Very thorough and courteous service by the technician.
Our Bugmaster rep is Phillip and he is fantastic. He is professional, courteous, always on time and does a thorough, great job! He is very knowledgeable and always answers all of my questions. We live in the country and never know what type of critter might show up next —but Phillip and BugMaster are always there for us!
The backyard was sprayed using the canister and not the hose from the truck, which provides a better coverage. The time of the service appeared to be much faster than usual. Was informed I would be receiving an electronic invoice, which normally is sent to me within a two or three day window. I am still waiting for…
He was very polite, professional, and went straight to work. The gentleman took care of everything we asked him too in a timely matter and followed up when he was complete. Thank you very much for your services.
Excellent and fast service. Have used them for years at 3 different Austin area homes.
Quarterly service. Quick, thorough and courteous.
They have always been on time and here when I need them.
Thank you fir three years of great service!
Very professional and helpful. Pleasant and friendly.
Excellent service!!! Technician is the best I’ve ever had and knows his stuff. Company is very accommodating and have been extremely fast to respond when I’ve had an issue. Definitely recommend them!!
They have been a life saver! I love that I know the tech that is coming to my house! Eugene is super knowledgeable! We have been fighting fleas so bad and he has been dedicated to making sure my house is flea free !
Excellent service as usual!
Bug Master has gone above and beyond to take care of the insects and pest around our home. Our technician Chris is always very friendly, on time, and goes the extra mile in taking care of any of my most current pest issues. After years of searching for a quality pest company, I’m very happy and pleased to have found Bug Master.
Friendly and professional service from Chris. Pleased with the service provided, it's working great.
As far as I know just a routine monthly spray for bugs and treat for termites.
Daniel was extremely thorough. We are a new customer and were impressed with the time he spent both inside and out. He is professional, knowledgeable and explained everything! We definitely made the right choice in using Bugmaster!
Hi ! I'm very happy with the work Orlando did today at our house. I prefer that he always come to my house to perform this service,very professional, responsable and knowledgeable about his work, very different from those who have come before! Thank you Orlando you did an excellent job!! María Suarez Junco.
They were here to help rid of scorpions and crickets. They were professional and efficient. They sprayed where I requested.
Showed promptly and did a thorough job.
Professional service.
The Technician did a very good job! Marques explained everything. I felt he knew his job and knew his job well. Which gave me the confidence in the service. This means alot when living in a newly developed neighborhood where construction is consistent and pests are everywhere! Thank you Marques!! You were…
Chris was very professional. He was friendly and answered any question that I had. We will definitely use his services in the future. 5 Stars!!!!
Most professional. Always enjoy talking to the service tech and always has a can do attitude.
These folks were quick, professional, and courteous. I recommend using this company!
We’ve been using BugMasters for a couple of months now. It originally started to treat a flea infestation, which was taken care of within a month! We are flea free! We also have a monthly service plan and the only pests we see are dead! We live in the country so there’s lots of spiders and water bugs, but they’re…
Marcus the representative was a outstanding guy very professional and explain what he was doing the whole time he was here and he help us out a lot thank you
I loved that they text when they are on their way and an approximate time of arrival. Very professional, social distanced, and work a mask. They were quick and efficient. Set up was easy for scheduling the service and creating the account.
Prompt, efficient, pleasant . Called about arrival time and were on time. Same day service! Thanks for all the wasp removals!
There are scorpions in my area and care has to be taken to keep them out of our bome.
Marquis was so friendly and very informative. Took the time to answer my questions very knowledgeable and informative. Highly recommend
Awesome service! Quick to come back and do an extra treatment when I was still seeing insects.
I purchased a newly.built home and before I moved in I discovered that there were rodents in the attic. This company came out did an inspection and confirmed what I suspected. The next day they started the treatment plan. The plan consisted of trapping them with mouse traps and then blocking their access, so they…
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Ant extermination | 94 | $86–$246 |
| Spider extermination | 93 | $73–$166 |
| Cockroach extermination | 62 | $86–$282 |
| General pest inspection | 61 | $58–$136 |
| Bug & insect extermination | 60 | $66–$144 |
| Hornet & wasp extermination | 51 | $103–$282 |
| Flea & mite extermination | 41 | $131–$282 |
| Rodent extermination | 37 | $99–$371 |
