Analyzing 7,299,1217.3M ReviewsFor 20,67720.7K Experts

Experts Reviews · Company report
The Bug Master logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%97+6.9Craft & service penalty88−1.2Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

The Bug Master

Waco, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #112Position by Experts Score among all companies we track in this category. of 178 pest control services · 4.9★ from 731 Google reviews

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Report card

Percentile vs other pest control services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The Bug Master is better than 89% of pest control services.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The Bug Master is better than 92% of pest control services.A
92
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.The Bug Master is better than 88% of pest control services.A
88
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.The Bug Master is better than 100% of pest control services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The Bug Master is better than 100% of pest control services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.The Bug Master is better than 97% of pest control services.A
97

Reviews for your job

Customers hired The Bug Master for 8 kinds of job.

The Bug Master for termite inspection

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.14
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.93
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$106–$323
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “Termite inspection”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#66 / 110

All 14 Google reviews tagged “Termite inspection”

Terri2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★

Mat is very respectful and thorough and always asks if we need anything in addition.

General pest inspectionRodent exterminationSpider extermination+ Punctuality+ Value
LeeLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Needed a termite treatment done on the house that is under contract of sale and there was a strict deadline to close. Robert from Buckmasters came out and took care of the job. Got it done perfectly got me the report. I needed same day for an incredibly good price. This is the second time I’ve used them and the…

Termite inspectionTermite extermination+ Responsiveness+ Punctuality+ Quality
MeaganLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Valerie, our inspector/consultant, was very respectful and good at explaining everything we needed to control and get rid of the termites in our house. I like how she’ll answer any questions you have by text message as well. Also, Daniel, our termite trap installer and regular pest control guy is always very…

Ant exterminationCockroach exterminationHornet & wasp extermination+ Responsiveness+ Punctuality+ Quality
Heather5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I've had their pest control services for the past 6 months and so far am extremely pleased with the results. Each technician has been friendly, knowledgeable, and professional. They have listened to my concerns, addressed each one, and fully explained what they are doing in-depth. Since we have been using them I…

Ant exterminationBee exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality
Sean6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Excellent service!!! Technician is the best I’ve ever had and knows his stuff. Company is very accommodating and have been extremely fast to respond when I’ve had an issue. Definitely recommend them!!

Ant exterminationCockroach exterminationFlea & mite extermination+ Responsiveness+ Punctuality+ Quality
Julie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Valerie was the sales rep for Bug Master that came out. I found her to be thorough, amicable and attentive. I asked tons of questions and she took the time to answer all with patience and expertise. I chose this company due to my positive interactions with her. I did call several local businesses regarding this and…

Termite inspection+ Responsiveness
Michael3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Excellent service as usual!

Bee exterminationCockroach exterminationMosquito extermination
Melancthon2 years ago★★★★★

Rating only, no written review.

Bug & insect exterminationRodent exterminationTermite inspection+ Responsiveness+ Punctuality+ Quality
Marianne4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Ant exterminationBed bug exterminationBee extermination+ Responsiveness+ Punctuality+ Quality
Deacon3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Cockroach exterminationFlea & mite exterminationTermite inspection
debra6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Termite inspection+ Responsiveness+ Professionalism
Schnicka1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Rating only, no written review.

Spider exterminationTermite inspection+ Professionalism
Melanie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Rating only, no written review.

Termite inspection
Jeff3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Rating only, no written review.

Ant exterminationCockroach exterminationFlea & mite extermination

Price

$50-59% vs typical pest control services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 41%Reasonable 56%Overpriced 0%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Ant extermination94$86–$246
Spider extermination93$73–$166
Cockroach extermination62$86–$282
General pest inspection61$58–$136
Bug & insect extermination60$66–$144
Hornet & wasp extermination51$103–$282
Flea & mite extermination41$131–$282
Rodent extermination37$99–$371

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