House cleaning service · Albuquerque, NM · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%76+18.4Value 14%89+12.6Replies to reviews 7%84+5.9Craft & service penalty89−1.1Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#21 of 30 basement cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 31%
4.8★★★★★493 Google reviews · 15 photos
92%five-star reviews
4.90★last 12 monthsiAverage stars on reviews from the last 12 months only.
4.3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
73%reviews answered by the owner
$214typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers rate The Cleaning Authority - Albuquerque 4.8 out of 5 stars based on 493 reviews, with the owner responding to 73% of feedback. Positive comments highlight punctuality, efficient communication, and thorough cleaning of floors, appliances, and detailed areas. However, lower-rated reviews cite insufficient cleaning depth, incomplete service coverage, and scheduling errors. Some clients also expressed dissatisfaction with the company's multi-session pricing structure for initial deep cleans.
Google rating: 4.8 out of 5 from 493 reviews (92% five-star).
Reviews on this page: 493 Google reviews (440 with written comments, 6 with photos).
Owner responses: the business replied to 73% of reviews.
Most recent review: October 23, 2026.
Service: Basement Cleaning Service serving Albuquerque, New Mexico.
Data from Google, last updated October 25, 2026.
Score profile vs other basement cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: reliability.
This companyBasement Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The Cleaning Authority - Albuquerque: 82/100 on this factor. Category median: 87.A
82
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The Cleaning Authority - Albuquerque: 76/100 on this factor. Category median: 81.B
76
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.The Cleaning Authority - Albuquerque: 89/100 on this factor. Category median: 90.A
89
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.The Cleaning Authority - Albuquerque: 89/100 on this factor. Category median: 100.A
89
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The Cleaning Authority - Albuquerque: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.The Cleaning Authority - Albuquerque: 84/100 on this factor. Category median: 94.A
84
Bar = this company · dark tick = category median.
Star ratings
493 Google reviews we collected
4.8of 5
5 stars45492%
4 stars214%
3 stars51%
2 stars10%
1 star122%
Praise vs complaints
Phrases our text analysis found in 440 written reviews
97%praise
Praise60097%
Complaints163%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
94%fair
Great price1016%
Reasonable4977%
Overpriced46%
Not sure12%
$214-19% vs typical basement cleaning services
Middle half of what 48 customers paid ($170–$271) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results24440%
Staff & attitude15525%
Speed & response10517%
Would recommend6310%
Price & value244%
Honesty & trust193%
Communication61%
What customers talk about
We read 440 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They are very reliable, adaptable if I need to change my schedule and most importantly do a great job.”
“…for HOURS 2) a broken acrylic on my bathroom floor and 3) the usual poor work - kitchen floor still dirty in spots, trash in front of the couch, pict…”
“Always a great job done by friendly hard working employees.”
“Extremely rude and disappointing, we will be hiring another company who was able to give us a quote over the phone in 10 min.”
“They arrive promptly and within about an hour, the cleaning crew has my house sparkling and they are on their way!”
“Their fees are very reasonable, they are never late or a no-show, and they’ve been patient and flexible with me when I’ve forgotten to leave the key :…”
“This is actually, my second review still five stars, but I just wanted to give a shout out to the internal team.”
“I will not do business with The Cleaning Authority and cannot recommend them.”
“They were very professional, did a very thorough job of cleaning my house, and the cost was quite reasonable.”
“…ying for the service) I can continue, though as you can see, for the price you should receive appropriate service.…”
“They take care of the little details which makes my home sparkle 💖They are always on time and dependable.”
“They’re so easy to communicate with if you need to change your cleaning day they’re very easy to contact and very responsive”
People customers mention
Maria16 reviews
Julia15 reviews
Gaby12 reviews
Ana12 reviews
Ismelda12 reviews
Yolanda11 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired The Cleaning Authority - Albuquerque for 6 kinds of job. Pick one to see what they paid and said.
Thelma1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 days ago★★★★★
Great job gals!. I always feel more relaxed and happy knowing that I don’t have to clean anything. My floors are vacuumed and mopped. My appliances are shiny.
Paid $200–250Reasonable priceGeneral housekeeping
CarolineLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Working with the Cleaning Authority has made my life so much easier! They arrive promptly and within about an hour, the cleaning crew has my house sparkling and they are on their way!!
Paid $150–200Reasonable priceGeneral housekeeping
Holly6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
They cleaned my chimney and inspected my dryer vent. Great job , very professional.
Paid $150–200Office & workplace cleaning
LisaLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
I’m terrible with names. The three lovely women that came were just wonderful. Respectful, polite and did an amazing job. Blanca the supervisor came to inspect and answered all questions I had. This was the first time I had this service with The cleaning Authorities and they be back with open arms. Thanks to them!
Paid $200–250Reasonable priceDeep clean
Michaele1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★
They were only here 45 minutes. It looks ok but hard to believe it only takes that long for a through clean.
Nothing sticks out.
Linda2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
They are very reliable, adaptable if I need to change my schedule and most importantly do a great job.
We absolutely are completely satisfied withTheCleaningAuthority.They’re professional and pay attention to detail. We appreciate the communication of what was done. We highly recommend them
Services: Standard cleaning
Response from the owner · a month ago
Thank you April Orozco! We're thrilled to know you were satisfied with our professional home cleaning services in Albuquerque. Your support helps our locally owned business grow!
Thelma Holman1 reviewiTotal number of Google reviews Thelma has written across all businesses on Google Maps, not just this one.
Great job gals!. I always feel more relaxed and happy knowing that I don’t have to clean anything. My floors are vacuumed and mopped. My appliances are shiny.
Price assessment: Reasonable price
Price: $200–250
Services: General housekeeping
Response from the owner · 8 months ago
Thelma Holman, Thank you for choosing The Cleaning Authority Albuquerque for your house cleaning services! Here at The Cleaning Authority, we make sure our team provides you with high-caliber services while using environmentally responsible cleaning products for the safety of our clients’ health and the environment. We’re so grateful for this review and sincerely appreciate your feedback!
Jennifer Hughes7 reviewsiTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
Jennifer Hughes, We wanted to thank you for leaving us this wonderful review! We at The Cleaning Authority want you to know that you can trust our team to do our best to give you the clean home you crave. Knowing that you were happy with our house cleaning services makes our team so happy and proud to continue providing our community with the best cleaning services in Albuquerque!
Zita McCullough6 reviewsiTotal number of Google reviews Zita has written across all businesses on Google Maps, not just this one.
Zita McCullough, Thank you for leaving us this incredible review! We truly appreciate your feedback and your support means the world to us as a locally owned business. Reviews like yours help reaffirm our commitment to providing our clients with the best home cleaning services in Albuquerque.
Debra Caudle2 reviewsiTotal number of Google reviews Debra has written across all businesses on Google Maps, not just this one.
Team is fast and efficient and thorough. Friendly and accommodating.
Price assessment: Great price
Price: $150–200
Services: Standard cleaning
Response from the owner · 2 weeks ago
Debra Caudle, This review made our day and our team will be happy to hear your kind words! We strive to offer outstanding house cleaning services to all our clients and we’re so happy we fulfilled that promise! Thank you for choosing The Cleaning Authority Albuquerque for your house cleaning needs
Caroline McFarlandLocal Guide · 19 reviewsiTotal number of Google reviews Caroline has written across all businesses on Google Maps, not just this one.
Working with the Cleaning Authority has made my life so much easier! They arrive promptly and within about an hour, the cleaning crew has my house sparkling and they are on their way!!
Price assessment: Reasonable price
Price: $150–200
Services: General housekeeping
Response from the owner · a year ago
Caroline McFarland, This review made our day and our team will be happy to hear your kind words! We strive to offer outstanding house cleaning services to all our clients and we’re so happy we fulfilled that promise! Thank you for choosing The Cleaning Authority Albuquerque for your house cleaning needs
Holly Erickson6 reviewsiTotal number of Google reviews Holly has written across all businesses on Google Maps, not just this one.
They cleaned my chimney and inspected my dryer vent. Great job , very professional.
Price: $150–200
Services: Office & workplace cleaning
Response from the owner · 3 weeks ago
Thank you for leaving us this 5-star review and for choosing The Cleaning Authority Albuquerque for your professional house cleaning services! Our entire team truly cares about providing the best service possible so we treat your home like our home!
Lisa PowellLocal Guide · 18 reviewsiTotal number of Google reviews Lisa has written across all businesses on Google Maps, not just this one.
I’m terrible with names. The three lovely women that came were just wonderful. Respectful, polite and did an amazing job. Blanca the supervisor came to inspect and answered all questions I had. This was the first time I had this service with The cleaning Authorities and they be back with open arms. Thanks to them!
Price assessment: Reasonable price
Price: $200–250
Services: Deep clean
Response from the owner · a year ago
Thank you Lisa Powell for this 5-star review! It helps reaffirm our commitment to providing our clients with the best house cleaning service possible. Every time we enter your home, we aim to achieve a deep-cleaned feeling and work hard to make sure our clients are completely satisfied with our services and we’re happy to hear that we met your standards.
Isabelle P.12 reviewsiTotal number of Google reviews Isabelle has written across all businesses on Google Maps, not just this one.
Services: Office & workplace cleaning, General housekeeping, Deep clean
Response from the owner · a month ago
Isabelle P., Thank you for choosing The Cleaning Authority Albuquerque for your house cleaning services! Here at The Cleaning Authority, we make sure our team provides you with high-caliber services while using environmentally responsible cleaning products for the safety of our clients’ health and the environment. We’re so grateful for this review and sincerely appreciate your feedback!
Michaele Millington1 reviewiTotal number of Google reviews Michaele has written across all businesses on Google Maps, not just this one.
