HOUSE CLEANING SERVICES · APPLETON, WI
The Cleaning Authority - Appleton & Green Bay logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%17+5.9Reliability 15%43+6.5Craft & service 20%92+18.4Value 10%50+5Momentum 8%23+1.8Track record 7%81+5.7Accountability 5%9+0.5Experts Score= 44Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.44SCORE

The Cleaning Authority - Appleton & Green Bay

Better than 38% of house cleaning services · #31 of 50

4.9★652 Google reviewsGoogle star rating as shown on Google Maps.
4.81★last 12 monthsAverage stars on reviews from the last 12 months only.
1.7%1–2★ in 2 yrs (avg 2.3%)Share of reviews from the last 24 months that gave 1 or 2 stars.
45%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

The Cleaning Authority - Appleton & Green Bay for office & workplace cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.9
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.56
Usually paidThe price range customers picked most often for this job.$100–150
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$183–$336
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 59/100.How Job match is calculatedBuilt only from reviews Google tagged “Office & workplace cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#14 / 14

All 9 Google reviews tagged “Office & workplace cleaning”

★★★★★ Linda · 2 months ago

Very nice cleaning crew - did a great job and very efficient.

Paid $100–150Reasonable priceOffice & workplace cleaning
★★★★★ Ed · Edited 3 years ago

Always a great job!

General housekeepingOffice & workplace cleaning+ Responsiveness+ Punctuality+ Quality
★★★★★ Devan · 3 years ago

We have used the cleaning authority for a few years now and have been extremely happy with their services. In a busy life, having the ability to count on them to help get all those extra spots we miss throughout the month is HUGE! Today, Taylor and Laheila were at our home and efficiently, but effectively cleaned…

Deep cleanMattress cleaningMoving-related cleaning+ Responsiveness+ Punctuality+ Quality
★ Michelle · 4 years ago

Do not expect management of this company to "do what's right" when there is an issue. They are in for the quick hit to get their money and not a long-term partnership. You will get a variety of teams that come into your home and your cleaning will not be at the same level each time. I work from home so when there is…

Deep cleanOffice & workplace cleaningStandard cleaning− Punctuality− Quality
★★★★★ Becky · 5 years ago

Looks great!

Deep cleanOffice & workplace cleaning+ Responsiveness+ Punctuality+ Quality
★★★★★ Rikki · 6 years ago

Bailey and Morgan of The Cleaning Authority are efficient and friendly. The office smells so good when they are finished cleaning!

Office & workplace cleaning+ Responsiveness+ Punctuality+ Quality
★★★★★ William · 8 months ago

Rating only, no written review.

Paid $150–200Not sureOffice & workplace cleaningStandard cleaning
★★★★★ Dawn · 5 years ago

Rating only, no written review.

Office & workplace cleaning+ Responsiveness+ Punctuality+ Quality
★★★★★ Felicia · Edited 5 years ago

Rating only, no written review.

Deep cleanMoving-related cleaningOffice & workplace cleaning+ Responsiveness+ Punctuality+ Quality

vs category

Blue = The, grey = house cleaning services average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 4.54★ (13 reviews)2024-Q2: 5.00★ (16 reviews)2024-Q3: 4.75★ (16 reviews)2024-Q4: 4.73★ (15 reviews)2025-Q1: 4.97★ (30 reviews)2025-Q2: 4.91★ (23 reviews)2025-Q3: 4.97★ (31 reviews)2025-Q4: 4.74★ (27 reviews)2026-Q1: 4.89★ (28 reviews)2026-Q2: 4.81★ (26 reviews)2026-Q3: 4.76★ (41 reviews)2026-Q4: 4.78★ (18 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$176-36% vs typical house cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Great price 9%Reasonable 77%Overpriced 3%Not sure 10%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%17+5.9Reliability 15%43+6.5Craft & service 20%92+18.4Value 10%50+5Momentum 8%23+1.8Track record 7%81+5.7Accountability 5%9+0.5Experts Score= 44Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
17
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
43
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
92
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
50
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
23
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
81
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
9

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+268 / −1
Professionalism
+255 / −0
Responsiveness
+194 / −0
Punctuality
+187 / −1
Value
+159 / −1

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