Analyzing 7,292,6197.3M ReviewsFor 20,64520.6K Experts

Experts Reviews · Company report
The Cleaning Authority - Cedar Rapids logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%81+44.2Reliability 24%83+20.1Value 14%88+12.4Replies to reviews 7%50+3.5Craft & service penalty89−1.1Experts Score= 79Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCORE

The Cleaning Authority - Cedar Rapids

Cedar Rapids, IA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #149Position by Experts Score among all companies we track in this category. of 157 window cleaning services · 4.8★ from 190 Google reviews

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Report card

Percentile vs other window cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The Cleaning Authority - Cedar Rapids is better than 81% of window cleaning services.A
81
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The Cleaning Authority - Cedar Rapids is better than 83% of window cleaning services.A
83
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.The Cleaning Authority - Cedar Rapids is better than 89% of window cleaning services.A
89
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.The Cleaning Authority - Cedar Rapids is better than 88% of window cleaning services.A
88
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The Cleaning Authority - Cedar Rapids is better than 100% of window cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.The Cleaning Authority - Cedar Rapids is better than 50% of window cleaning services.C
50

Reviews for your job

Customers hired The Cleaning Authority - Cedar Rapids for 3 kinds of job.

The Cleaning Authority - Cedar Rapids for standard cleaning

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Jobs reviewedHow many Google reviews are tagged with this job.52
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.71
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$139–$214
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 68/100.How Job match is calculatedBuilt only from reviews Google tagged “Standard cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#18 / 19
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 52 Google reviews tagged “Standard cleaning” · showing 20

Michael3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

I am very impressed and satisfied with the cleaning crew that always comes to my home. They are very professional and thorough and never stop until they’re done. However, just before they were finished their supervisor dropped in and seemed to be rushing them to finish and leave. Keep in mind they are usually at my…

General housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
Mary10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Overall, they did a very good job.

Standard cleaning+ Quality+ Professionalism+ Value
AlanLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Crew did a great job cleaning. Cassie and Christina worked efficiently, professionally and as usual were very polite and upbeat.

Standard cleaningDeep clean+ Responsiveness+ Punctuality+ Quality
Susan5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I was very pleased with the way my home looked. It seemed to be well cleaned and I appreciated someone replacing the pictures and angels on the shelves, thank you! I did however wonder if a scrub brush was used on my textured floors.

Not sureStandard cleaning
Adam4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

My house is immaculate. I have three boys and this team made miracles happen. Thank you so much!

Reasonable priceStandard cleaning
Sandy9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

The staff was friendly and did a great job!

Standard cleaning
Jean12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

The Cleaning Authority is an excellent cleaning company with a very good crew. We have been with them for quite a long time. Haley and Jessica, not only did great work, but they loved up our dogs, too. Who could ask for more!!???!?!

Standard cleaningDeep clean+ Responsiveness+ Punctuality+ Quality
Kathy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★

They broke an outdoor solar light which they brought to my attention, but they also knocked my shower door out of the track and did not inform us about. I will have to call the installers to re-install on Monday. At least let me know when something is left off kilter.

Standard cleaning
James3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★

They showed up on schedule and did a very good job cleaning our house.

General housekeepingStandard cleaning+ Value
Carrie8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★

I received a quote to clean my home after visiting with Jenna. The quote was $180 plus $35 to vacuum and mop my unfinished basement floor. Needing the extra help as I recently broke my foot, I proceeded to book the service. 5 people ended up coming into my house. Two of the women just walked in, not ringing the…

General housekeepingStandard cleaning− Responsiveness− Quality
Manas1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We have been using this service for 10 plus years. We are very satisfied.

General housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
Pamela9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Always polite and down to business!

General housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
Brian9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★

Happy with this service. They do a decent job of cleaning and I have not coached them at all or made specific requests. They show up on time, work hard, and complete a nice general clean in a fraction of the time it would take me. Thank you!

Standard cleaning+ Punctuality+ Quality
Jerry4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★

David and M’ Kenzie did a wonderful job today.

General housekeepingStandard cleaning+ Punctuality+ Quality+ Value
lynn6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

We are very happy with the Cleaning Authority! They do a great job every time. We appreciate that they follow-up after each cleaning to make sure we are happy. Highly recommend.

Standard cleaning+ Responsiveness+ Punctuality+ Quality
Gail6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Consistently a good clean.

General housekeepingStandard cleaning+ Value
LeslieLocal Guide · 40 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★

Polite and courteous. I have them make the bed for us for an extra charge but each one does it differently so next time I'll give more detailed instructions. Felt like they were more thorough than last month and they were here a little longer too.nice ladies. We appreciate them.

Deep cleanGeneral housekeepingStandard cleaning
Fatima4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★

I have a horrible experience. Cleaning authority team came and left three doors unlocked. After that one day my debit card was stolen . Lots of transactions more than a thousand dollars were made. Not in a million years would I think something like this would happen to me. Never recommend them

Standard cleaning
Kristin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Great!. Stellar job and quiet as mice.

Standard cleaning+ Responsiveness+ Quality+ Professionalism
Marci3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I left for work and my house was very dirty and I came home from work and my house was so very clean!!

Deep cleanStandard cleaning+ Responsiveness+ Quality+ Professionalism

Show more standard cleaning reviews (32 more) →

Price

$158-37% vs typical window cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 7%Reasonable 83%Overpriced 2%Not sure 7%

Jobs customers hired them for

JobReviewsCategory typical
General housekeeping61$139–$214
Standard cleaning52$139–$214
Deep clean15$221–$327

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