DEEP CLEANING SERVICES · ALPHARETTA, GA
The Cleaning Authority - Cumming logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%54+18.9Reliability 15%56+8.4Craft & service 20%72+14.4Value 10%29+2.9Momentum 8%79+6.3Track record 7%89+6.2Accountability 5%81+4.1Experts Score= 61Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.61SCORE

The Cleaning Authority - Cumming

Better than 73% of deep cleaning services · #11 of 40

4.9★490 Google reviewsGoogle star rating as shown on Google Maps.
4.93★last 12 monthsAverage stars on reviews from the last 12 months only.
1.3%1–2★ in 2 yrs (avg 1.8%)Share of reviews from the last 24 months that gave 1 or 2 stars.
75%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

The Cleaning Authority - Cumming for general housekeeping

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.159
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.96
Usually paidThe price range customers picked most often for this job.$200–250
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$157–$248
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 88/100.How Job match is calculatedBuilt only from reviews Google tagged “General housekeeping”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 28
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.98%

All 159 Google reviews tagged “General housekeeping” · showing 20

KathyLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 days ago★★★★★

Our second visit from the Cleaning Authority and another stellar day. Thank you team 7 Vidalia and Keyla for how hard you worked to make our home shine. Would highly recommend this company. They care. Even Miles our dog got the white glove treatment.

Customer photo from Kathy's reviewCustomer photo from Kathy's review
Paid $300–350Reasonable priceGeneral housekeeping
Joanne3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 days ago★★★★★

Clearness do an outstanding job cleaning

Paid $100–150Reasonable priceStandard cleaning+ Responsiveness+ Punctuality+ Quality
JackieLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Team #6 Yemileth and Julissa are the best!

Paid $200–250Reasonable priceStandard cleaningGeneral housekeeping+ Responsiveness+ Quality+ Professionalism
Donna1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

The cleaning staff does an excellent job.

Paid $150–200Reasonable priceGeneral housekeeping
Micki6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

team 2 everything looks and smells great! smiles are perfect

General housekeeping
Amy9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

The team I had yesterday, October 5, did a great job! I was very pleased!!

Paid $150–200Reasonable priceGeneral housekeeping
BillLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

10/2/26 Team #6 was here this morning. Julissa and Eve arrived early and did their usual awesome job. Thank you ladies. Another 5 star job. See you in two weeks. Thank you! Bill and Mary Lee Loughrey

Paid $150–200General housekeeping
Albert.8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Excellent, exceptional, thorough, polite efficient Great!!!

Paid $200–250Reasonable priceGeneral housekeeping
Sandra6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

They worked very hard and the results show it

Paid $150–200Reasonable priceGeneral housekeeping+ Punctuality
Candace7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Today Sept 10 was more thorough. They worked for 1 and 1/2 hours but sat in the driveway for 15mins after??? I hope you asked them about their experience again. We don’t have them do laundry, change or make our beds, unload our dishwasher. Nothing extra, and our dog is ALWAYS CAGED when they are here(before)till…

Paid $100–150Reasonable priceGeneral housekeeping
Jeff5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Do a very good job and get it done quick.

Standard cleaningGeneral housekeeping
Jessie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

The cleaning authors is very professional organization. You get 3 women and an inspector to the initial deep cleaning. Then the workers rotate on item such as baseboard and window blinds and window sill 1 week and knickknacks and vacuum under the moveable rind the next. This crew had never been to my home, but…

Paid $200–250Reasonable priceStandard cleaningGeneral housekeeping
Bay6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

I have been using the cleaning authority in Cumming GA for over a year now - Team 6 is my usual, but I have had a few different ones. Everyone is amazing and I look forward to cleaning day every month. I would highly recommend!!

Paid $100–150Reasonable priceGeneral housekeeping
Judy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

They showed up on time and were VERY congenial the whole time. They took their time and CLEANED the way that Aimee, the Estimator said they would. The Inspector came just as they were finishing up, and her inspection was the "cherry on the top"..the few things that they missed, she was sure that they learned it…

Paid $300–350Reasonable priceGeneral housekeeping
Bonnie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

The cleaning crew were able to work around a power outage a pleasant attitude and used an alternative method to complete the job. Great job, Team 8!

Paid $250–300Reasonable priceGeneral housekeeping
Paul3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Good follow up, checking to make sure the house was clean and tidy. Thank you Team 8 for our clean and fresh smelling home!

Paid $50–100Reasonable priceGeneral housekeeping
Randy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Very thorough and detailed.

Reasonable priceGeneral housekeeping
MichaelLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

They were excellent! They took their time and cleaned everything thoroughly! 😀 SO HAPPY!

Reasonable priceGeneral housekeeping
Jill5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Team 3 came June 15.. They left the house in excellent condition.

Paid $250–300Reasonable priceStandard cleaningGeneral housekeepingDeep clean+ Responsiveness+ Quality+ Professionalism
LindaLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Wanted to thank J and the best cleaning crews ever. They never disappoint- even when I set them hard tasks. Always grateful for fantastic work. 👊🙏😃

Great priceGeneral housekeeping

Show more general housekeeping reviews (139 more) →

vs category

Blue = The, grey = deep cleaning services average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 5.00★ (24 reviews)2024-Q2: 4.85★ (34 reviews)2024-Q3: 4.97★ (32 reviews)2024-Q4: 5.00★ (24 reviews)2025-Q1: 4.71★ (14 reviews)2025-Q2: 5.00★ (26 reviews)2025-Q3: 4.92★ (25 reviews)2025-Q4: 5.00★ (14 reviews)2026-Q1: 5.00★ (12 reviews)2026-Q2: 4.79★ (19 reviews)2026-Q3: 4.95★ (20 reviews)2026-Q4: 5.00★ (10 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$221-20% vs typical deep cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Great price 15%Reasonable 80%Overpriced 2%Not sure 3%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%54+18.9Reliability 15%56+8.4Craft & service 20%72+14.4Value 10%29+2.9Momentum 8%79+6.3Track record 7%89+6.2Accountability 5%81+4.1Experts Score= 61Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
54
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
56
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
72
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
29
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
79
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
89
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
81

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+153 / −1
Professionalism
+150 / −1
Responsiveness
+101 / −1
Punctuality
+115 / −1
Value
+83 / −1

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