House cleaning service · Greenville, SC · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%90+21.8Value 14%95+13.4Replies to reviews 7%54+3.8Craft & service penalty81−1.9Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#37 of 52 property cleanup servicesiPosition by Experts Score among all companies we track in this category. · better than 29%
4.8★★★★★230 Google reviews · 7 photos
86%five-star reviews
4.92★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
69%reviews answered by the owner
$139typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
The Cleaning Authority - East Greenville at a glance
Google reviewers rate the service 4.8 out of 5 based on 230 reviews, with the owner responding to 69 percent of them. Customers frequently praise the team for thoroughness, punctuality, and professional communication, noting the use of chemical-free products and helpful app features for scheduling. However, some lower-rated reviews criticize the cleaning for being superficial, missing specific areas like overhead surfaces or floors, and highlight issues with unreturned calls or unresolved service complaints.
Google rating: 4.8 out of 5 from 230 reviews (86% five-star).
Reviews on this page: 230 Google reviews (174 with written comments, 1 with photos).
Owner responses: the business replied to 69% of reviews.
Most recent review: October 26, 2026.
Service: Property Cleanup Service serving Greenville, South Carolina.
Data from Google, last updated October 27, 2026.
Score profile vs other property cleanup services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
This companyProperty Cleanup Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The Cleaning Authority - East Greenville: 86/100 on this factor. Category median: 94.A
86
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The Cleaning Authority - East Greenville: 90/100 on this factor. Category median: 94.A
90
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.The Cleaning Authority - East Greenville: 81/100 on this factor. Category median: 99.A
81
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.The Cleaning Authority - East Greenville: 95/100 on this factor. Category median: 100.A
95
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The Cleaning Authority - East Greenville: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.The Cleaning Authority - East Greenville: 54/100 on this factor. Category median: 88.C
54
Bar = this company · dark tick = category median.
Star ratings
230 Google reviews we collected
4.8of 5
5 stars19886%
4 stars2310%
3 stars10%
2 stars00%
1 star83%
Praise vs complaints
Phrases our text analysis found in 174 written reviews
97%praise
Praise20297%
Complaints73%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
95%fair
Great price615%
Reasonable3179%
Overpriced25%
Not sure00%
$139-31% vs typical property cleanup services
Middle half of what 33 customers paid ($114–$176) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results8842%
Staff & attitude5727%
Speed & response2813%
Would recommend147%
Price & value105%
Communication84%
Honesty & trust42%
What customers talk about
We read 174 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Johana did an excellent job cleaning my home by herself.”
“Attempts to address the issue did not resolve them.”
“Very helpful, 😊I wasn’t ready, they set right to work.”
“The ladies arrived in a timely fashion within the hours specified, were very pleasant, and did a good job.”
“I would highly recommend their service to anyone looking for a spotless home.”
“Their prices are very affordable, and it is so nice to know that I'm going to come home after work to a beautifully clean house!”
“…a great job, very attentive to the tasks outlined for them today and kept me informed of what had been done They make a great team, very organized,…”
“A very thorough cleaning given by reliable professionals.”
People customers mention
Amanda8 reviews
Tonya5 reviews
Erika4 reviews
Marisol4 reviews
Johana3 reviews
Yadira3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired The Cleaning Authority - East Greenville for 3 kinds of job. Pick one to see what they paid and said.
BruceLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 days ago★★★★★
Great service! The team always does a great job! Very satisfied with them! Super work performance! They care Best!
Paid $100–150Great priceStandard cleaning
Mary2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Very helpful, 😊I wasn’t ready, they set right to work. We worked around each other, as I got organized. Thank you so much for professional help and support!
Paid $100–150Reasonable price
Al2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★
Always friendly and willing to work with us. My wife has mobility and other issues associated with dementia. Your crew is always sensitive to her and works around any issues we might be having.
MariaLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Like always our experience with your company was amazing. The girls do such an awesome job. They work together and accomplish so much in the hours they spend here. I love their dedication to do a great job . So thankful for your service.
Paid $100–150Reasonable price
Dave10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Everything looks great. !
Johana did an excellent job cleaning my home by herself. Please turn off ALL lights !
Paid $50–100OverpricedGeneral housekeeping
Jill9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
The team of Jennifer, Katie, and Dixie did a very thorough clean of my home today. And, they took time to ask me questions on notes I had left! Well done clean team!
Had an great job done by Chris, Ingrid & Johana . Thank you all.
Price assessment: Reasonable price
Price: $100–150
Services: General housekeeping
Response from the owner · 9 months ago
Carol Quimby, We wanted to thank you for leaving us this wonderful review! We at The Cleaning Authority want you to know that you can trust our team to do our best to give you the clean home you crave. Knowing that you were happy with our house cleaning services makes our team so happy and proud to continue providing our community with the best cleaning services in Greenville!
Bruce CollinsLocal Guide · 14 reviewsiTotal number of Google reviews Bruce has written across all businesses on Google Maps, not just this one.
Great service! The team always does a great job! Very satisfied with them! Super work performance! They care Best!
Price assessment: Great price
Price: $100–150
Services: Standard cleaning
Response from the owner · a month ago
Bruce Collins, Thank you for leaving us this incredible review! We truly appreciate your feedback and your support means the world to us as a locally owned business. Reviews like yours help reaffirm our commitment to providing our clients with the best home cleaning services in Greenville.
Paul Masse14 reviewsiTotal number of Google reviews Paul has written across all businesses on Google Maps, not just this one.
Today, ... everything looks great! As always, very thorough work.
Price assessment: Reasonable price
Price: $150–200
Services: General housekeeping
Services: Standard cleaning, General housekeeping
Response from the owner · 3 years ago
Thank you for sharing your feedback! We appreciate this 5-star review and we were so happy to help provide you with our top-notch house cleaning service! We know life can get hectic and we love to provide our clients with professional cleaning services that leave you stress-free and happy!
Philip Lanoue9 reviewsiTotal number of Google reviews Philip has written across all businesses on Google Maps, not just this one.
Very helpful, 😊I wasn’t ready, they set right to work. We worked around each other, as I got organized. Thank you so much for professional help and support!
Price assessment: Reasonable price
Price: $100–150
Response from the owner · 5 months ago
Mary Longoria, Thank you for choosing The Cleaning Authority East Greenville SC for your house cleaning services! Here at The Cleaning Authority, we make sure our team provides you with high-caliber services while using environmentally responsible cleaning products for the safety of our clients’ health and the environment. We’re so grateful for this review and sincerely appreciate your feedback!
Al Edwards2 reviewsiTotal number of Google reviews Al has written across all businesses on Google Maps, not just this one.
Always friendly and willing to work with us. My wife has mobility and other issues associated with dementia. Your crew is always sensitive to her and works around any issues we might be having.
Price assessment: Reasonable price
Price: $100–150
Services: General housekeeping
Positive: Responsiveness, Punctuality, Professionalism, Value
Services: Standard cleaning
Response from the owner · 6 years ago
👍
Elizabeth McCulloch FinnLocal Guide · 14 reviewsiTotal number of Google reviews Elizabeth has written across all businesses on Google Maps, not just this one.
Pleasant young ladies, quiet, thorough. Thank you.
Price assessment: Reasonable price
Price: $100–150
Services: General housekeeping
Response from the owner · 2 years ago
Elizabeth McCulloch Finn, Thank you for this great review on Google! We pride ourselves on being the best house cleaning company in the area and client satisfaction is always a top priority for our entire team! Reviews like yours help spread the word and allow our team to continue serving our community!
Maria BattLocal Guide · 15 reviewsiTotal number of Google reviews Maria has written across all businesses on Google Maps, not just this one.
Like always our experience with your company was amazing. The girls do such an awesome job. They work together and accomplish so much in the hours they spend here. I love their dedication to do a great job . So thankful for your service.
Price assessment: Reasonable price
Price: $100–150
Response from the owner · a year ago
Maria Batt, We just wanted you to know that our team truly appreciates your feedback and we’re thrilled to know you're happy with our house cleaning services. Thank you for choosing The Cleaning Authority East Greenville SC!
Dave Drake10 reviewsiTotal number of Google reviews Dave has written across all businesses on Google Maps, not just this one.
Maria Edrissi, Thank you for this great review on Google! We pride ourselves on being the best house cleaning company in the area and client satisfaction is always a top priority for our entire team! Reviews like yours help spread the word and allow our team to continue serving our community!
