Experts Reviews · Company report
The Cleaning Authority - East Greenville logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%90+21.8Value 14%95+13.4Replies to reviews 7%54+3.8Craft & service penalty81−1.9Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE

The Cleaning Authority - East Greenville

Greenville, SC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #37Position by Experts Score among all companies we track in this category. of 52 property cleanup services · 4.8★ from 230 Google reviews

Report card

Percentile vs other property cleanup services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The Cleaning Authority - East Greenville is better than 86% of property cleanup services.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The Cleaning Authority - East Greenville is better than 90% of property cleanup services.A
90
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.The Cleaning Authority - East Greenville is better than 81% of property cleanup services.A
81
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.The Cleaning Authority - East Greenville is better than 95% of property cleanup services.A
95
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The Cleaning Authority - East Greenville is better than 100% of property cleanup services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.The Cleaning Authority - East Greenville is better than 54% of property cleanup services.C
54

Reviews for your job

Customers hired The Cleaning Authority - East Greenville for 3 kinds of job.

The Cleaning Authority - East Greenville for deep clean

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.32
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.94
Usually paidThe price range customers picked most often for this job.$150–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$233–$506
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 86/100.How Job match is calculatedBuilt only from reviews Google tagged “Deep clean”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 14
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 32 Google reviews tagged “Deep clean” · showing 20

MirandaLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Today was my first cleaning with The Cleaning Authority. I am impressed with the service. I love that they have an App and it gives an ETA of arrival which updates as the day goes by so you know when to expect the team. I love that they give a detailed list of what they covered in this visit. I also love that they…

General housekeepingDeep clean
AnthonyLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Very pleased with our new home cleaning company, The Cleaning Authority

Paid $150–200Great priceStandard cleaningGeneral housekeepingDeep clean
John5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Johana and Alexath did a splendid job today. The house is all clean and fresh.

Standard cleaningGeneral housekeepingDeep clean+ Punctuality+ Quality+ Professionalism
MichelleLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Always professional and do a great job.

Paid $150–200Reasonable priceDeep cleanStandard cleaning+ Value
JLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

My standards are high and my first experience was great! The team arrived in the expected time frame and went to work right away. They were methodical, quiet and thorough. After they left, I noticed that they had folded facial tissue into a fan shape as a special touch. Nice!

Reasonable priceDeep clean
LisaLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

I just love Cleaning Authority. I used their service in the past and they were my go to when I needed this type of service again. The quality and care is always there even though I moved to another location. They clearly know how to train their employees to provide excellent service.

Deep clean+ Responsiveness+ Quality+ Professionalism
JeffLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Good job

Upholstery cleaningDeep cleanGeneral housekeeping
Ellen1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

TCA is amazing! They are reliable, professional, and are worth every penny (they’re also reasonably priced). TCA cleans my home thoroughly with attention to the little areas too.

Deep cleanGeneral housekeepingStandard cleaning+ Punctuality+ Quality+ Professionalism
Cally5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The dusty scale under our master bathroom vanity was pulled out and cleaned and our hard-to-clean tile shower was spotless and that was enough for me to give them 5 stars! Super happy with the rest of the house!

Deep cleanStandard cleaning+ Quality
Cindy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Perfect today!!

Deep cleanGeneral housekeepingStandard cleaning
Barbara4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I used this company because I am recovering from surgery. The team was professional and thorough in the work they did.

Deep cleanStandard cleaning+ Professionalism
Todd8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I was hesitant at first to have a company come into my house to clean but I’ve been really pleased with the service they have provided. They have done exactly what they said they would do and then some. The attention to detail has been spot on!

Deep cleanGeneral housekeeping+ Responsiveness+ Punctuality+ Quality
Jessica6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★

Some little things missed. Rotation of focused areas. Sometimes not thoroughly done. Different cleaners every time. Overall good cleaning company.

Deep cleanStandard cleaning+ Quality+ Professionalism+ Value
NicoleLocal Guide · 67 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Impeccable! The areas as this was my first cleaning was done pristine in the bathrooms and kitchen was great. I am grateful for this group and look forward to more cleanings!

Deep cleanStandard cleaning+ Punctuality+ Quality+ Professionalism
SharonLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★

The cleaning crew was quick and did a pretty good job of cleaning except for not cleaning around the bathroom fixtures, which really needed a cleaning. The main problem we had was the rearrangement. Items on counters in the bathrooms and kitchen were not put back where they originally were. We took 15 minutes to…

Deep cleanStandard cleaning+ Responsiveness+ Punctuality
SamanthaLocal Guide · 46 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

They always pay attention to the small details. My favorite it the triangle fold in the toilet paper.

Deep cleanStandard cleaning+ Responsiveness+ Punctuality+ Quality
Susan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

They did a very thorough job on the first deep clean. Super happy with what I saw!

Deep clean+ Responsiveness+ Punctuality+ Quality
EmmaLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

This company did a lovely job of cleaning my home when I wasn’t home. It was such a good feeling to come home to a clean house, including a deep clean of my bathroom and sleeping areas. With a baby, that’s next to impossible for me to do right now! Thank you!!!

Deep cleanStandard cleaning+ Quality+ Professionalism
Deborah7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I am extremely pleased with TCA - East Greenville. The quality of the service was great and the cost was reasonable. That makes it a great value. The team was very professional. I look forward to doing business with TCA.

Deep clean+ Quality+ Professionalism+ Value
Carol3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Cleaning was excellent and the house was left in beautiful condition

Deep cleanStandard cleaning+ Responsiveness+ Punctuality+ Quality

Show more deep clean reviews (12 more) →

Price

$139-31% vs typical property cleanup services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 15%Reasonable 79%Overpriced 5%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Standard cleaning82$139–$196
General housekeeping61$139–$196
Deep clean32$233–$506

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