Analyzing 5,778,3125.8M ReviewsFor 15,92415.9K Experts

Experts Reviews · Company report
The Cleaning Authority - East Greenville logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%90+21.8Value 14%95+13.4Replies to reviews 7%54+3.8Craft & service penalty81−1.9Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE

The Cleaning Authority - East Greenville

Greenville, SC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #37Position by Experts Score among all companies we track in this category. of 52 property cleanup services · 4.8★ from 230 Google reviews

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Report card

Percentile vs other property cleanup services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The Cleaning Authority - East Greenville is better than 86% of property cleanup services.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The Cleaning Authority - East Greenville is better than 90% of property cleanup services.A
90
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.The Cleaning Authority - East Greenville is better than 81% of property cleanup services.A
81
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.The Cleaning Authority - East Greenville is better than 95% of property cleanup services.A
95
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The Cleaning Authority - East Greenville is better than 100% of property cleanup services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.The Cleaning Authority - East Greenville is better than 54% of property cleanup services.C
54

Reviews for your job

Customers hired The Cleaning Authority - East Greenville for 3 kinds of job.

The Cleaning Authority - East Greenville for general housekeeping

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Jobs reviewedHow many Google reviews are tagged with this job.64
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.94
Usually paidThe price range customers picked most often for this job.$100–150
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$139–$196
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 90/100.How Job match is calculatedBuilt only from reviews Google tagged “General housekeeping”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 10
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.97%

All 64 Google reviews tagged “General housekeeping” · showing 20

Carol1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 17 hours ago★★★★★

Had an great job done by Chris, Ingrid & Johana . Thank you all.

Paid $100–150Reasonable priceGeneral housekeeping
Paul14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Today, ... everything looks great! As always, very thorough work.

Paid $150–200Reasonable priceStandard cleaningGeneral housekeeping
Philip9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

They are great!

Paid $200–250Reasonable priceGeneral housekeeping
Al2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★

Always friendly and willing to work with us. My wife has mobility and other issues associated with dementia. Your crew is always sensitive to her and works around any issues we might be having.

Paid $100–150Reasonable priceStandard cleaning+ Responsiveness+ Punctuality+ Professionalism
ElizabethLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Pleasant young ladies, quiet, thorough. Thank you.

Paid $100–150Reasonable priceGeneral housekeeping
Dave10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Everything looks great. ! Johana did an excellent job cleaning my home by herself. Please turn off ALL lights !

Paid $50–100OverpricedGeneral housekeeping
MirandaLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Today was my first cleaning with The Cleaning Authority. I am impressed with the service. I love that they have an App and it gives an ETA of arrival which updates as the day goes by so you know when to expect the team. I love that they give a detailed list of what they covered in this visit. I also love that they…

General housekeepingDeep clean
AnthonyLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Very pleased with our new home cleaning company, The Cleaning Authority

Paid $150–200Great priceStandard cleaningGeneral housekeepingDeep clean
Wynn1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

The ladies are always professional and excellent at cleaning my condo. I would highly recommend their services.

Great priceGeneral housekeeping
Sherilyn8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Excellent work! Clean, neat, and smells fresh! Very friendly and seemed to be very happy working together. The ladies did a superb job. Very pleased!!!’😄

Paid $100–150Reasonable priceGeneral housekeeping
Shirley2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Katie and Jennifer did a great job, very attentive to the tasks outlined for them today and kept me informed of what had been done They make a great team, very organized, very seamless in how they complete each item. Will request them to return.

Paid $100–150Reasonable priceGeneral housekeeping
Robert10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

They did an awesome job, Johana and Amanda, Please send again on my next cleaning. Polite, professional and thorough.

Reasonable priceGeneral housekeeping
Doug12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Exceeded expectations.

Paid $200–250Reasonable priceGeneral housekeeping
Carol1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Super good !

Paid $100–150Reasonable priceGeneral housekeeping
PatriceLocal Guide · 35 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

I love how clean my home is after the cleaning authority comes in. Everything looks perfect that I don’t want to touch anything . 😊 highly recommended. One of The best decision I made is to hire them . Big thank you to Ana, Sandy and Liz that did a fantastic job!! Gracias 😊

Paid $200–250General housekeeping
T8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★

Another excellent cleaning today. The ladies met our expectations and more. I do have a scheduling problem that needs to be resolved. .

Paid $100–150Reasonable priceGeneral housekeeping
Sylvia7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Your services are very good! The girls come quietly and get the job done. They seem to work well together. It is too bad that at least one of them doesn't speak English. Sometimes they will have me speak in their phone and it translates for them. As for their work ethics they are great!!

Paid $150–200Reasonable priceGeneral housekeeping
John5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Johana and Alexath did a splendid job today. The house is all clean and fresh.

Standard cleaningGeneral housekeepingDeep clean+ Punctuality+ Quality+ Professionalism
Billie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Ladies were very polite and thoughtful. One could not speak English but was good in her cleaning. They overlooked several places, but as it was their first visit here, that was expected.

Paid $100–150Reasonable priceGeneral housekeeping
Mary1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

These ladies are great!

Paid $150–200Reasonable priceGeneral housekeeping

Show more general housekeeping reviews (44 more) →

Price

$139-31% vs typical property cleanup services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 15%Reasonable 79%Overpriced 5%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Standard cleaning82$139–$196
General housekeeping61$139–$196
Deep clean32$233–$506

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