Analyzing 5,778,3125.8M ReviewsFor 15,92415.9K Experts

Experts Reviews · Company report
The Cleaning Authority - East Greenville logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%90+21.8Value 14%95+13.4Replies to reviews 7%54+3.8Craft & service penalty81−1.9Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE

The Cleaning Authority - East Greenville

Greenville, SC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #37Position by Experts Score among all companies we track in this category. of 52 property cleanup services · 4.8★ from 230 Google reviews

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Report card

Percentile vs other property cleanup services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The Cleaning Authority - East Greenville is better than 86% of property cleanup services.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The Cleaning Authority - East Greenville is better than 90% of property cleanup services.A
90
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.The Cleaning Authority - East Greenville is better than 81% of property cleanup services.A
81
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.The Cleaning Authority - East Greenville is better than 95% of property cleanup services.A
95
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The Cleaning Authority - East Greenville is better than 100% of property cleanup services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.The Cleaning Authority - East Greenville is better than 54% of property cleanup services.C
54

Reviews for your job

Customers hired The Cleaning Authority - East Greenville for 3 kinds of job.

The Cleaning Authority - East Greenville for standard cleaning

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Jobs reviewedHow many Google reviews are tagged with this job.83
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.81
Usually paidThe price range customers picked most often for this job.$150–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$139–$196
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 80/100.How Job match is calculatedBuilt only from reviews Google tagged “Standard cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#8 / 13
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 83 Google reviews tagged “Standard cleaning” · showing 20

BruceLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 days ago★★★★★

Great service! The team always does a great job! Very satisfied with them! Super work performance! They care Best!

Paid $100–150Great priceStandard cleaning
Paul14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Today, ... everything looks great! As always, very thorough work.

Paid $150–200Reasonable priceStandard cleaningGeneral housekeeping
Al2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★

Always friendly and willing to work with us. My wife has mobility and other issues associated with dementia. Your crew is always sensitive to her and works around any issues we might be having.

Paid $100–150Reasonable priceStandard cleaning+ Responsiveness+ Punctuality+ Professionalism
Jill9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

The team of Jennifer, Katie, and Dixie did a very thorough clean of my home today. And, they took time to ask me questions on notes I had left! Well done clean team!

Paid $100–150Reasonable priceStandard cleaning
AnthonyLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Very pleased with our new home cleaning company, The Cleaning Authority

Paid $150–200Great priceStandard cleaningGeneral housekeepingDeep clean
Curis7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Very reliable and consistently good. Today was best so far!

Standard cleaning+ Punctuality+ Quality+ Professionalism
John5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Johana and Alexath did a splendid job today. The house is all clean and fresh.

Standard cleaningGeneral housekeepingDeep clean+ Punctuality+ Quality+ Professionalism
MichelleLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Always professional and do a great job.

Paid $150–200Reasonable priceDeep cleanStandard cleaning+ Value
Alexis4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Love their attention to detail and professionalism. Their prices are very affordable, and it is so nice to know that I'm going to come home after work to a beautifully clean house! Thank you so much Yesy and Yadira.

Great priceStandard cleaningGeneral housekeeping
Suzi4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Spotless, spic and span! The natural products they use are fabulous! Call these folks!

Standard cleaning+ Quality+ Professionalism
Carolyn4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Our crew of Yesy, Karolyn and Yadira did a thorough cleaning job as usual. Thanks

Standard cleaning+ Responsiveness+ Punctuality+ Quality
Gail7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Maria and Xiomara did an awesome job today. The house looked so good when I got home today. The Cleaning Authority always delivers!! Thank you so much!!

General housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
Rebecca6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Cleaning team always does outstanding job. Quick and thorough! Great value for all that they do. Thank you so much!

Standard cleaning+ Punctuality+ Professionalism+ Value
Jane4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Well done. Very quick and thorough

General housekeepingStandard cleaning+ Professionalism
JeffLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Good job

Upholstery cleaningDeep cleanGeneral housekeeping
Ellen1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

TCA is amazing! They are reliable, professional, and are worth every penny (they’re also reasonably priced). TCA cleans my home thoroughly with attention to the little areas too.

Deep cleanGeneral housekeepingStandard cleaning+ Punctuality+ Quality+ Professionalism
Michelle6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The ladies were all super friendly and efficient and they cleaned really well! I highly recommend them!

General housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
Cally5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The dusty scale under our master bathroom vanity was pulled out and cleaned and our hard-to-clean tile shower was spotless and that was enough for me to give them 5 stars! Super happy with the rest of the house!

Deep cleanStandard cleaning+ Quality
Janie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Ladies were friendly. They called CA to translate my conversation to the ladies. My home looks good.

General housekeepingStandard cleaning+ Professionalism
Melissa8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

So nice to come home to a fresh, clean home!

Standard cleaning+ Professionalism+ Value

Show more standard cleaning reviews (63 more) →

Price

$139-31% vs typical property cleanup services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 15%Reasonable 79%Overpriced 5%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Standard cleaning82$139–$196
General housekeeping61$139–$196
Deep clean32$233–$506

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