Analyzing 5,323,564 Reviews For 14,136 Experts

Experts Reviews · Company report
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%11+3.9Reliability 15%36+5.4Craft & service 20%75+15Value 10%50+5Momentum 8%81+6.5Track record 7%66+4.6Accountability 5%25+1.3Experts Score= 42Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.42SCORE

The Cleaning Authority - Fairfax

Fairfax, VA · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #27Position by Experts Score among all companies we track in this category. of 40 deep cleaning services · 4.8★ from 308 Google reviews

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Report card

Percentile vs other deep cleaning services (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: momentum and craft & service; weakest: satisfaction.

SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.The Cleaning Authority - Fairfax is better than 11% of deep cleaning services.F
11
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).The Cleaning Authority - Fairfax is better than 36% of deep cleaning services.D
36
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.The Cleaning Authority - Fairfax is better than 75% of deep cleaning services.B
75
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.The Cleaning Authority - Fairfax is better than 50% of deep cleaning services.C
50
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.The Cleaning Authority - Fairfax is better than 81% of deep cleaning services.A
81
Track recordTrack record · 7% of the scoreReview volume and years with reviews.The Cleaning Authority - Fairfax is better than 66% of deep cleaning services.B
66
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.The Cleaning Authority - Fairfax is better than 25% of deep cleaning services.D
25

Reviews for your job

Customers hired The Cleaning Authority - Fairfax for 3 kinds of job.

The Cleaning Authority - Fairfax for general housekeeping

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.81
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.90
Usually paidThe price range customers picked most often for this job.$150–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$157–$248
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 76/100.How Job match is calculatedBuilt only from reviews Google tagged “General housekeeping”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#14 / 28
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.98%

All 81 Google reviews tagged “General housekeeping” · showing 20

matthew13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★

The communication is great and were on schedule. The cleaning was really good, and I like they focus on different areas each time. Thanks!

Paid $250–300Reasonable priceGeneral housekeeping
Claudia4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 days ago★★★★★

Our house looks great! The Cleaning Authority did a terrific job! We are pleased with their work and will have them back!

Paid $150–200Not sureGeneral housekeeping
Richard3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Great job as usual

Paid $100–150Reasonable priceGeneral housekeeping
Henry3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Always the same people, friendly, efficient , totally satisfied. Highly recommend.

General housekeeping+ Punctuality
KatinaLocal Guide · 44 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Great job! I appreciate all the effort and attention to detail from this team. My family is very happy after their visits!

Paid $200–250Reasonable priceStandard cleaning+ Quality+ Professionalism+ Value
Mary1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

My house is so clean! They did a great job! Hot stains out of my Corian sink that I never thought could come clean.

Paid $200–250Reasonable priceGeneral housekeeping
Phillip1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

Excellent service will use agin

Great priceGeneral housekeeping
Regina4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

I have been with this company for over a year. They always do awonderful job and truly value their customers-thank you!

Paid $200–250Great priceGeneral housekeeping
Nancy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Very thorough.

General housekeeping
LuisLocal Guide · 34 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Very pleased. Extremely efficient and detail-oriented. This is a big house, but they tackled the job well. Highly recommended.

Paid $150–200Reasonable priceGeneral housekeeping
Molly12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

I went into this most recent cleaning thinking there was no way they would be able to get the stains out of our couch from my dogs bone. I was pleasantly surprised when I walked into my living room to a completed spotless couch!

Paid $200–250Great priceGeneral housekeeping
Janet2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

The ladies did a very good job.

Paid $150–200OverpricedGeneral housekeeping
JudyLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Great cleaning today by the Cleaning Authority team who did a amazing job. The Cleaning Authority is always responsive to my calls and concerns. I appreciate that they send an email reminder and the areas of focus for an upcoming cleaning.

Paid $150–200Reasonable priceGeneral housekeeping
Rev7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Great service!!! Reliable and thorough

Reasonable priceStandard cleaning+ Responsiveness
Lynne2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

The the place is spotless and they are professional and in time. I would recommend them.

Paid $150–200Reasonable priceGeneral housekeeping
CindyLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

The Cleaning Authority of Fairfax is the only cleaning service I've used over the last 25 years. Always on time, efficient and thorough in their cleaning, and reasonably priced. Highly recommend!

Paid $200–250Reasonable priceGeneral housekeeping
Dave3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Good job. Prompt and thorough.

Paid $150–200Reasonable priceGeneral housekeeping
JMLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

The professional cleaners from the Cleaning Authority (CA), Carolina & Yuri, are an efficient, courteous , and hardworking team! Muchísimas gracias por todo su trabajo y dedicación !!!

Customer photo from JM's reviewCustomer photo from JM's reviewCustomer photo from JM's review
Paid $100–150Reasonable priceStandard cleaningGeneral housekeeping
ElenaLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★

Very inconsistent cleans. Management is dismissive and unhelpful on quality control issues.

General housekeeping
Lillian9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

The cleaning team that came to my house today were exceptional!

Paid $100–150Reasonable priceGeneral housekeeping

Show more general housekeeping reviews (61 more) →

Price

$170-39% vs typical deep cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 16%Reasonable 78%Overpriced 2%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
Standard cleaning133$158–$259
General housekeeping78$157–$248
Deep clean17$277–$447

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