Analyzing 8,518,4898.5M ReviewsFor 24,15924.2K Experts

Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%87+21.1Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty92−0.8Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE

The Cleaning Authority

Hillsboro, OR · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #25Position by Experts Score among all companies we track in this category. of 57 ironing services · 4.8★ from 275 Google reviews

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Report card

Percentile vs other ironing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: satisfaction.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The Cleaning Authority is better than 86% of ironing services.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The Cleaning Authority is better than 87% of ironing services.A
87
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.The Cleaning Authority is better than 92% of ironing services.A
92
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.The Cleaning Authority is better than 100% of ironing services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The Cleaning Authority is better than 100% of ironing services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.The Cleaning Authority is better than 100% of ironing services.A
100

Reviews for your job

Customers hired The Cleaning Authority for 5 kinds of job.

The Cleaning Authority for deep clean

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.43
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.88
Usually paidThe price range customers picked most often for this job.$200–250
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$269–$479
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 87/100.How Job match is calculatedBuilt only from reviews Google tagged “Deep clean”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 7
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 43 Google reviews tagged “Deep clean” · showing 20

DouglasLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Stephanie and Rhonda did our initial clean and did a phenomenal job. They were gentle with our home and furniture, and were incredibly thorough. We were thrilled with our home and so grateful for their level of care and attention to our requests on cleaning materials and notes.

Paid $250–300Great priceDeep clean
Leslie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Crystal & Syrus just completed the initial clean of our house. Amazing job! They both were extremely thorough with great attention to detail. Our house hasn’t been this clean in ages. Thank you!

Paid $200–250Great priceDeep clean
Shania3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Professional, efficient, friendly

Deep cleanStandard cleaning+ Responsiveness+ Punctuality+ Quality
Patricia10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Stephanie and Crerra did a thorough job. I was pleased with the work they did in each area of my home. Thank you, both!

Deep cleanGeneral housekeeping+ Responsiveness+ Punctuality
Jacob16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Awsome. My place has not seen so much floor in years. Thank you Christina, Grace and Katelyn.

Deep cleanMoving-related cleaning+ Quality+ Professionalism+ Value
Carolyn1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

great communication with man agement for several years

Deep cleanStandard cleaning+ Punctuality+ Quality+ Professionalism
DarynLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

1st time using this service, the crew was on time, polite, very thorough, and able to work around our unique situation. The supervisor came by to check the teams work and answer all questions. We plan on continuing to use their services. Overall, very satisfied.

Deep cleanGeneral housekeeping+ Responsiveness+ Punctuality+ Quality
Kaycee6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

AMAZING!! I had twin babies less than a year ago, and cleaning has become more and more difficult to complete on my own. The cleaning authority did an incredible job…and it was just the first initial clean. So impressed. THANK YOU!!!

Deep cleanStandard cleaning+ Responsiveness+ Punctuality+ Quality
Doug6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Professional work! They do a great job of keeping our messy house clean!

Deep cleanStandard cleaning+ Responsiveness+ Punctuality+ Quality
Jennifer3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Love the rotation cleaning to make sure all areas stay clean. My dogs love them and can't wait to see them each week. Love the natural products they use around my house to keep it clean and my dogs safe.

Deep cleanGeneral housekeeping+ Quality+ Value
Kris3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Everyone was friendly, fast, and thorough

Deep cleanStandard cleaning+ Responsiveness+ Punctuality+ Quality
MarsLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Team Cassie and Haalen were absolutely stellar! The deep clean was for a move-out, and the house was even cleaner than when I moved in. Highly recommended! Inspector Stephanie and team Angela and Kayla also helped and we couldn't be happier with the results. Thank you!

Deep cleanMoving-related cleaning+ Responsiveness+ Punctuality+ Quality
AmeliaLocal Guide · 44 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I’m so happy with this cleaning service! Scheduling, payment, clarity about services, etc.! Everything was easy start to finish.

Deep cleanGeneral housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
marcia6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★

Friendly professionals. My house looks Great!!

Deep cleanMoving-related cleaningStandard cleaning+ Quality+ Professionalism
fingers7434 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

This was my first time ever using a house cleaning service. I was amazed at the planning the put into the rotation schedule to maintain my place after the first two deep cleans. I have not been disappointed by the courteousness, professionalism and quality of the work done. I highly recommend them if you are in need of cleaning services.

Deep cleanStandard cleaning+ Quality+ Professionalism+ Value
Brian10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We've ben using the Cleaning Authority for a few months now, and they're always very professional, and easy to communicate with. The house looks great when they're done.

Deep cleanStandard cleaning+ Responsiveness+ Punctuality+ Quality
Laurie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very pleased with this service.

Deep cleanGeneral housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
ArronLocal Guide · 41 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Amazing friendly, thorough, easy to contact and even easier to arrange a cleaning with. I looked at multiple companies, and am very glad I chose this one.

Deep cleanStandard cleaning+ Responsiveness+ Punctuality+ Quality
KieuLocal Guide · 38 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I've started using cleaning authority for a few months now. With a new baby, there's not alot of time to clean. Cleaning authority does a great job at keeping my house clean. I added fridge and oven cleaning too, it was very affordable. They are very professional and responsive. If I ever have an issue, it is…

Deep cleanStandard cleaningService not listed+ Responsiveness+ Punctuality+ Quality
SeanLocal Guide · 34 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★

Best clean ever. EDIT: For the first one/two.

Deep cleanStandard cleaning

Show more deep clean reviews (23 more) →

Price

$221-15% vs typical ironing services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 19%Reasonable 75%Overpriced 0%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
Standard cleaning143$163–$315
Deep clean43$269–$479
General housekeeping26$153–$266
Moving-related cleaning5—
Upholstery cleaning2—

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