House cleaning service · Hillsboro, OR · reviewed since 2012
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%87+21.1Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty92−0.8Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#25 of 57 ironing servicesiPosition by Experts Score among all companies we track in this category. · better than 57%
4.8★★★★★275 Google reviews · 23 photos
90%five-star reviews
4.83★last 12 monthsiAverage stars on reviews from the last 12 months only.
2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
97%reviews answered by the owner
$221typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate the cleaning service 4.8 out of 5 based on 275 reviews, noting that the owner responds to 97% of feedback. Customers frequently praise the staff for being thorough, punctual, and communicative, often highlighting easy scheduling and competitive pricing for regular home maintenance. However, some lower-rated reviews describe inconsistent results between different crews, missed surfaces, and instances of unprofessional behavior during visits.
Google rating: 4.8 out of 5 from 275 reviews (90% five-star).
Reviews on this page: 275 Google reviews (214 with written comments).
Owner responses: the business replied to 97% of reviews.
Most recent review: October 16, 2026.
Service: Ironing Service serving Hillsboro, Oregon.
Data from Google, last updated November 4, 2026.
Score profile vs other ironing services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: satisfaction.
The Cleaning AuthorityIroning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The Cleaning Authority: 86/100 on this factor. Category median: 86.A
86
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The Cleaning Authority: 87/100 on this factor. Category median: 84.A
87
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.The Cleaning Authority: 92/100 on this factor. Category median: 99.A
92
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.The Cleaning Authority: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The Cleaning Authority: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.The Cleaning Authority: 100/100 on this factor. Category median: 77.A
100
Bar = this company · dark tick = category median.
Star ratings
275 Google reviews we collected
4.8of 5
5 stars24790%
4 stars218%
3 stars31%
2 stars00%
1 star41%
Praise vs complaints
Phrases our text analysis found in 214 written reviews
97%praise
Praise31097%
Complaints93%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price319%
Reasonable1275%
Overpriced00%
Not sure16%
$221-15% vs typical ironing services
Middle half of what 8 customers paid ($201–$240) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results11235%
Staff & attitude7925%
Speed & response5417%
Would recommend3411%
Price & value175%
Honesty & trust155%
Communication83%
What customers talk about
We read 214 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Yadira and Brenda did a fantastic job as do all cleaners we have had through the Cleaning Authority!”
“This was one of the worst cleaning jobs we've had done at our home.”
“We work out of our home and they are very respectful of that.”
“We love how responsive and accommodating everyone has been if we have to change a day, or request a change.”
“Outstanding team and would HIGHLY recommend to anyone that needs a five star home cleaning service team.”
“have tried several different cleaning options and it has never been worth it because I have felt I needed to still clean after the cleaners were "done…”
“However, it's become too expensive for us and we may have to go from 2 to 1 day a month soon.”
“Cleaning authority is very reliable and consistent- especially we are very happy Jordan’s team goes above and beyond!”
“The teams are friendly and punctual and there's always great communication.”
People customers mention
Cassidy8 reviews
Tonya6 reviews
Stephanie5 reviews
Natalia4 reviews
Christina4 reviews
Grace4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired The Cleaning Authority for 5 kinds of job. Pick one to see what they paid and said.
JJennifer3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
Yadira and Brenda did a fantastic job as do all cleaners we have had through the Cleaning Authority! Very detail oriented.
Paid $200–250Reasonable priceStandard cleaning
LLori8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★
The staff are always cheerful and considerate. They are thorough and ask me to check their work before they leave. I also appreciate they notify me when they are close to arrival.
Office staff try to work around my schedule if I need to change a cleaning date.
Paid $100–150Not sureGeneral housekeeping
LLauren6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
We are very happy with the bi-monthly cleaning The Cleaning Authority provides to our 4000 sq foot house. It is always so good to come home to a nice clean house, especially now that we have a puppy in the house. Ashley and Brittany just left and we are so pleased with how the house looks. They did an excellent…
Paid $200–250Reasonable priceStandard cleaning
DDouglasLocal Guide · 23 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Stephanie and Rhonda did our initial clean and did a phenomenal job. They were gentle with our home and furniture, and were incredibly thorough. We were thrilled with our home and so grateful for their level of care and attention to our requests on cleaning materials and notes.
Paid $250–300Great priceDeep clean
LLeslie1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Crystal & Syrus just completed the initial clean of our house. Amazing job! They both were extremely thorough with great attention to detail. Our house hasn’t been this clean in ages. Thank you!
Paid $200–250Great priceDeep clean
SSoyoung2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Cleaning authority is very reliable and consistent- especially we are very happy Jordan’s team goes above and beyond!
Rob and Elise to a great job. We work out of our home and they are very respectful of that. Our home always looks and smells great when they are done. We appreciate all their hard work.
Response from the owner · 2 weeks ago
Bill-Sue, thank you for the 5-star review—Rob and Elise will be so happy to hear this. We’re glad they were respectful while you worked from home, and that your house looked and smelled great when they finished. We really appreciate you noticing their hard work.
C
Collette HLocal Guide · 21 reviewsiTotal number of Google reviews Collette has written across all businesses on Google Maps, not just this one.
The staff are always cheerful and considerate. They are thorough and ask me to check their work before they leave. I also appreciate they notify me when they are close to arrival.
Office staff try to work around my schedule if I need to change a cleaning date.
Price assessment: Not sure
Price: $100–150
Services: General housekeeping
Response from the owner · a year ago
Thanks Lori we will pass along the review
L
Lauren Bedard6 reviewsiTotal number of Google reviews Lauren has written across all businesses on Google Maps, not just this one.
We are very happy with the bi-monthly cleaning The Cleaning Authority provides to our 4000 sq foot house. It is always so good to come home to a nice clean house, especially now that we have a puppy in the house. Ashley and Brittany just left and we are so pleased with how the house looks. They did an excellent job! We love how responsive and accommodating everyone has been if we have to change a day, or request a change. Highly recommend!
Price assessment: Reasonable price
Price: $200–250
Services: Standard cleaning
Response from the owner · 11 months ago
Thank you Lauren for the review we will pass along to Ashley and
Brittany
K
Kathy3 reviewsiTotal number of Google reviews Kathy has written across all businesses on Google Maps, not just this one.
Stephanie and Rhonda did our initial clean and did a phenomenal job. They were gentle with our home and furniture, and were incredibly thorough. We were thrilled with our home and so grateful for their level of care and attention to our requests on cleaning materials and notes.
Price assessment: Great price
Price: $250–300
Services: Deep clean
Response from the owner · a year ago
Thanks Douglas we will pass along the compliment
L
Leslie Walker1 reviewiTotal number of Google reviews Leslie has written across all businesses on Google Maps, not just this one.
Crystal & Syrus just completed the initial clean of our house. Amazing job! They both were extremely thorough with great attention to detail. Our house hasn’t been this clean in ages. Thank you!
Price assessment: Great price
Price: $200–250
Services: Deep clean
Response from the owner · a year ago
Thanks you Leslie
S
Soyoung Park2 reviewsiTotal number of Google reviews Soyoung has written across all businesses on Google Maps, not just this one.
