iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%93+54.6Reliability 26%90+23.5Value 15%83+12.6Craft & service penalty99−0.1Experts Score= 91Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#20 of 57 ironing servicesiPosition by Experts Score among all companies we track in this category. · better than 66%
4.9★★★★★51 Google reviews · 5 photos
98%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Raleigh Hills Cleaners 4.9 out of 5 based on 51 reviews, with the owner responding to only four percent of them. Customers frequently praise the shop for punctual turnaround, effective stain removal, and skilled alterations, including work on wedding dresses and leather jackets. Friendly service and consistent quality are recurring themes in the feedback. The primary criticism noted in low-star reviews concerns the high cost of basic dry cleaning services, which some customers describe as expensive.
Google rating: 4.9 out of 5 from 51 reviews (98% five-star).
Reviews on this page: 51 Google reviews (45 with written comments).
Owner responses: the business replied to 4% of reviews.
Most recent review: August 7, 2026.
Service: Ironing Service serving Hillsboro, Oregon.
Data from Google, last updated November 4, 2026.
Score profile vs other ironing services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: value.
Raleigh Hills CleanersIroning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Raleigh Hills Cleaners: 93/100 on this factor. Category median: 86.A
93
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Raleigh Hills Cleaners: 90/100 on this factor. Category median: 84.A
90
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Raleigh Hills Cleaners: 99/100 on this factor. Category median: 99.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Raleigh Hills Cleaners: 83/100 on this factor. Category median: 100.A
83
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Raleigh Hills Cleaners: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 77.–
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Bar = this company · dark tick = category median.
Star ratings
51 Google reviews we collected
4.9of 5
5 stars5098%
4 stars00%
3 stars00%
2 stars12%
1 star00%
Praise vs complaints
Phrases our text analysis found in 45 written reviews
97%praise
Praise6597%
Complaints23%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results1827%
Staff & attitude1725%
Speed & response1319%
Price & value69%
Would recommend69%
Honesty & trust57%
Communication23%
What customers talk about
We read 45 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“…oing, who will treat your garment with care, and who can deliver high-quality results quickly and professionally, Elizabeth is your person.…”
“…used in NE Portland because a handful of others I tried didn't do as nice a job.…”
“Clothes were really nicely cleaned, pressed and ready quickly.”
“Their prices are more than fair, the turnaround is incredibly quick, and Elizabeth rocks.”
“I'd rate them with more than five stars if I could.”
“It’s the most seamless dry cleaners experience ever, I trust them wholeheartedly with my favorite things.”
“…om a coworker- we arrived on a Saturday, and before we were even done explaining the situation Elizabeth was already looking at the dress and analyzin…”
People customers mention
Elizabeth7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Raleigh Hills Cleaners for 4 kinds of job. Pick one to see what they paid and said.
JJ1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I don't write many reviews but am making an exception here. For a couple of years after my I moved to this side of town, I still took my clothes to the cleaner I used in NE Portland because a handful of others I tried didn't do as nice a job. But then a few years ago I decided to try Raleigh Hills Cleaners and I'm…
CChelle4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Excellent family biz. Clothes were really nicely cleaned, pressed and ready quickly. Able to alter jeans, dress pants, and my apron ties to add a clip! Been our go to for more than 10yrs.
HHallie3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Can’t say enough good things about this place; Elizabeth is the absolute best! She got a stain out of my favorite hoodie that I thought was irreversible. Take your clothes here!
BBarbie13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Elizabeth is absolutely the best you will ever find anywhere. Her dry cleaning is impeccable. She can remove any stain. I spilled red wine on a white shirt….she got it out. Her alterations are the best. I trust her with all my designer clothes. I love going into her store, she is so friendly and happy.
TTatyanaLocal Guide · 117 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Like everyone else has shared, this is a GEM of a dry cleaners and Elizabeth is just an absolute delight! I actually look forward to seeing her every time I go. It’s the most seamless dry cleaners experience ever, I trust them wholeheartedly with my favorite things. They’re fast, punctual, and high quality always! Thank you for your service!
GGordonLocal Guide · 59 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
The most helpful, kind and personable people I have ever met. The best customer service I could hope for, because when you have a choice it counts for everything.
I don't write many reviews but am making an exception here. For a couple of years after my I moved to this side of town, I still took my clothes to the cleaner I used in NE Portland because a handful of others I tried didn't do as nice a job. But then a few years ago I decided to try Raleigh Hills Cleaners and I'm so glad I did. Everything is done on time and consistently well. And the service is friendly and great. I highly recommend them.
T
Terry Duncan6 reviewsiTotal number of Google reviews Terry has written across all businesses on Google Maps, not just this one.
Excellent family biz. Clothes were really nicely cleaned, pressed and ready quickly. Able to alter jeans, dress pants, and my apron ties to add a clip! Been our go to for more than 10yrs.
H
Hallie Rathfelder3 reviewsiTotal number of Google reviews Hallie has written across all businesses on Google Maps, not just this one.
Can’t say enough good things about this place; Elizabeth is the absolute best! She got a stain out of my favorite hoodie that I thought was irreversible. Take your clothes here!
R
Randall BohneLocal Guide · 67 reviewsiTotal number of Google reviews Randall has written across all businesses on Google Maps, not just this one.
Elizabeth is absolutely the best you will ever find anywhere. Her dry cleaning is impeccable. She can remove any stain. I spilled red wine on a white shirt….she got it out. Her alterations are the best. I trust her with all my designer clothes. I love going into her store, she is so friendly and happy.
T
Tatyana MikhlinaLocal Guide · 117 reviewsiTotal number of Google reviews Tatyana has written across all businesses on Google Maps, not just this one.
Like everyone else has shared, this is a GEM of a dry cleaners and Elizabeth is just an absolute delight! I actually look forward to seeing her every time I go. It’s the most seamless dry cleaners experience ever, I trust them wholeheartedly with my favorite things. They’re fast, punctual, and high quality always! Thank you for your service!
C
Chuck4 reviewsiTotal number of Google reviews Chuck has written across all businesses on Google Maps, not just this one.
Elizabeth is truly a gem. I cannot say enough about the incredible experience I had with her at Raleigh Hills Cleaners.
I brought in a dress that had already been altered once by someone else, and unfortunately, the results were far from ideal. The hemline was uneven, the fit was off, and to make matters worse, it took nearly a month to get it back. By the time the event came around, it had been postponed, so I had a second chance to wear the dress—but when I tried it on again, it was just a disaster. The dress looked sloppy and felt like it didn’t belong to me anymore—way too big, and the previous hemming job was visibly poor. I was frustrated, disappointed, and running out of time.
That’s when a friend recommended Raleigh Hills Cleaners and specifically told me, “You have to see Elizabeth.” I’m so glad I listened.
From the moment I walked in, Elizabeth was warm, welcoming, and incredibly professional. I explained my situation, expecting to hear that it would take another week or two to fix what had already been botched—but instead, she took two quick measurements, reassured me with total confidence, and simply said, “Come back tomorrow.”
Less than 24 hours later, I returned to pick up the dress and was absolutely stunned. It was flawless. Elizabeth had not only corrected the previous tailor’s mistakes, she transformed the dress into something better than I had ever imagined it could be. The fit was perfect—like it had been custom made for me from the start—and the hem was clean, precise, and elegant. In under a day, she had done double the work in a fraction of the time, and with 100% better results.
And beyond her incredible skill, Elizabeth has the kind of personality that immediately puts you at ease. She’s kind, upbeat, honest, and clearly passionate about her craft. You can tell she takes great pride in her work, and it shows in every stitch.
If you’re looking for someone who truly knows what they’re doing, who will treat your garment with care, and who can deliver high-quality results quickly and professionally, Elizabeth is your person. I honestly wouldn’t go anywhere else now.
Thank you so much, Elizabeth—you saved my dress and my sanity. I can’t recommend you highly enough!
K
Kim K5 reviewsiTotal number of Google reviews Kim has written across all businesses on Google Maps, not just this one.
I have yet to take my clothes here for dry cleaning but I have plenty to say about alterations! Elizabeth does all the alterations and did a fantastic job with a bridesmaid’s (chiffon material) dress and pair of jeans. Elizabeth is quick, extremely talented and knowledgeable, and does exactly what is discussed. You don’t have to worry about her surprising you with anything, such as sizing still being too big (or suddenly too small and then being told you gained weight), a seamstress that thinks they know what’s best, someone that decides to take in the sides of a dress when you explicitly told them not to because it fit perfect before then, or work that is just simply subpar. That being said, I wish I found this place last summer as I would have taken my wedding dress here…
Anyways…
Elizabeth and her husband own this business and are the most personable and friendly people ever! They make you feel part of their family and there is never a shortage or smiles and laughter. I don’t know how they do it but somehow your day feels brighter when you leave that place. Also, they are always steadily busy with customers yet I have never waited more than a few minutes to receive help. Fantastic place and cannot rave about them more.
G
Gordon AddisLocal Guide · 59 reviewsiTotal number of Google reviews Gordon has written across all businesses on Google Maps, not just this one.
The most helpful, kind and personable people I have ever met. The best customer service I could hope for, because when you have a choice it counts for everything.
